H&R Block

Omg, thank God for H&R Block. I thought I owed an absurd amount of money on my taxes and was overwhelmed because of my complex, multi-​state situation. But I went into the H&R Block on Ashland (there was no wait, and I was greeted by a friendly employee right at the door), and Jose saved me (and my wallet) big time. I got a big refund. Jose was friendly, professional, and spelled everything out for me in a simple, easy-​to-​understand way. I’ll definitely recommend going to this H&R Block to my friends.

GOODBYE H&R BLOCK…
Being a retired senior citizen since year 2013, I was very upset when the tax prep fee from H&R Block for tax year 2015 was over $ 600 and my net income was $ 2995. The tax prep fee has gone up considerably, yet my income has gone down considerably and my social security benefit has not increased, I have been a customer of H&R block for over 20 years and have used Ahmed as my tax associate. Sorry to say I will really miss him next year as he is very competent. I left two voice messages to Jon Hart, the H&R Block District General Manager of 2918 N Ashland Ave. Chicago. He has yet to listen to these messages and call me back.
Return customers… are a sign of a good business ethic and they usually recommend other
customers…H&R Block seems not to care… so GOODBYE H&R BLOCK,

I had the absolute pleasure of working with Jose Daniel Idrovo Bravo at this office. He was so professional and reassuring about my tax circumstances. I was so concerned about my taxes but Jose made sure to explain everything on what needed to be done. I plan on having Jose do my taxes if he is available. Also I was at the H&R Block on Milwaukee and Fullerton and Samantha who spoke to me at the front beak was very sweet and helpful. I plan on sharing my experiences with my collegues at work.

do NOT use SUSAN WEAKLAND at H&R Block. This woman is completely unprofessional and out of touch with reality. Last year, she charged me $ 400 dollars to get my taxes done and I received a $ 2,000 bill in the mail last month saying I owed the IRS $ 2,000! She messed up a portion of my tax return.
When I went in to resolve the situation, she insisted that the IRS made the mistake (they didn’t) and started to blame me for giving her wrong information last year. She was rude, forgetful, and completely unprofessional.
I would NEVER recommend H&R Block, especially SUSAN WEAKLAND again.
I used Turbo Tax this year and got my refund on time and it cost me $ 30.00! Wish I had done that last year.

I was in a crunch to get my return done. I traditionally do them myself but thought with a more complected tax situation this year it is better left to the professionals. My representative Ellen was very good, I just would not come back to an H&R block if given the chance. The pricing is definitely bait and switch style despite them «disclosing» their pricing at the beginning. I had my return rejected and had no communication disclosing that information to me. I did end up getting things resolved in time however it was at the dedication of some of the staff that works here. The staff works very hard for sure but I would recommend going to a private CPA or another tax service in the future. 2 out of 5 stars because the individual location was run well but still not a positive experience.

Mr. TU Bloom was very knowledgeable and efficient as well as courteous. I would highly recommend him to anyone in need of tax expertise.

My rating is for Ellen NOT H & R Block in general. Ellen was fantastic, knowledgeable, and thorough. She patiently went through our return and advised us on how to respond to the letter to get maximum results.
We came to her after the IRS flagged our 2012 return because a DIFFERENT H & R Block employee made avoidable and sloppy errors. Always look up your representative with this company before you arrive to an appointment.
In general, I think H & R Block practices shady bait and switch pricing tactics (as others have reported here) and you are NOT guaranteed someone who knows what they are doing. We paid $ 200, several hours of our time all to have errors in the preparation. Please find out about the individual preparing your return.

But he never calls you back for your second reviews!!! Highly recommend Mr. Bloom! Nice guy and very professional! Mr. Bloom takes the time to thoroughly explain everything. This was my first experience with H&R block and needless to say it was very positive!

I came to this place because I needed help. Jose is very nice and helpful and I would recommend him to everyone I know in the future. The problem arose when Jose quoted me with «around $ 150.» After everything was said and done with, the price screen showed up, and it’s $ 403. He then proceeds to say, «Oh wow, I’ll have to get that lowered,» and finishes up the process. Then he concludes by looking at me, and says, «Well, what do you think?» That’s outrageous. He lowed it for me by $ 100, but only because I asked him to. I made under 13k last year and had two 1099C forms that I had questions about. How my tax bill turned out to be nearly $ 300 is beyond me. I love Jose. He’s very knowledgeable, and nice, but when you tell a client (one that you hope to retain in the future) that his bill will be around $ 150 in the beginning, and take pride in your ‘disclosure policy’, and then throw a bill of $ 400 on the table and frown as if it’s a surprise and unexpected, that’s bad business right there. I love that he helped me and I love everything about the service, but that last minute sucker punch of a move is the reason I won’t be back. I practically begged for him to try to lower it and he did, (Thanks Jose again) but H&R block should have better business practices than that. Let me reiterate something– it’s not the cost that’s the problem. I’m not a cheap guy and I’ll gladly pay for good service. What you did wrong was this: You told me one thing. You provided excellent service, I got sucked in, and then you raised the prices on me without telling me (even mid-​way), and then expected me to just suck it in because the situation was too good to be true. Does anyone see the issue here? Good businesses don’t do that.
I came to this place because I needed help. Jose is very nice and helpful and I would recommend him to everyone I know in the future. The problem arose when Jose quoted me with «around $ 150.» After everything was said and done with, the price screen showed up, and it’s $ 403. He then proceeds to say, «Oh wow, I’ll have to get that lowered,» and finishes up the process. Then he concludes by looking at me, and says, «Well, what do you think?» That’s outrageous. He lowed it for me by $ 100, but only because I asked him to. I made under 13k last year and had two 1099C forms that I had questions about. How my tax bill turned out to be nearly $ 300 is beyond me. I love Jose. He’s very knowledgeable, and nice, but when you tell a client (one that you hope to retain in the future) that his bill will be around $ 150 in the beginning, and take pride in your ‘disclosure policy’, and then throw a bill of $ 400 on the table and frown as if it’s a surprise and unexpected, that’s bad business right there. I love that he helped me and I love everything about the service, but that last minute sucker punch of a move is the reason I won’t be back. I practically begged for him to try to lower it and he did, (Thanks Jose again) but H&R block should have better business practices than that. Let me reiterate something– it’s not the cost that’s the problem. I’m not a cheap guy and I’ll gladly pay for good service. What you did wrong was this: You told me one thing. You provided excellent service, I got sucked in, and then you raised the prices on me without telling me (even mid-​way), and then expected me to just suck it in because the situation was too good to be true. Does anyone see the issue here? Good businesses don’t do that.
You should listen to people. Repeat customers is how you gain success in EVERY business.
Don’t quote them one thing in the beginning, then go, «WOOPS, it turned out it’s going to be triple what I originally thought. Sorry… credit card please?»
PS — Jose Daniel Idrovo is a grade A, ¹⁰⁄₁₀ employee who should get promoted and get a reward for his wonderful service and dedication to helping people.
H&R block overall? Meh

My first experience with H&R Block was back in 2005 and it turned me off to ever going back to them again.
I found a great private accountant the next year and was never happier than during tax time since because of how knowledgable he was. I never thought I would ever stop going to this accountant to get my taxes done!
This year, I had to use someone else and I met with Mr. Bloom who convinced me to give H&R Block another chance.
Not only did Mr. Bloom take time to ask me questions I never thought were important but found additional returns me or my previous accountant never discussed! He took a second look at previous years taxes and found more returns!
I guess the lesson learned here is never say never because I thought I would never have an accountant like my last one but I found an even more amazing one in Mr. Bloom!
Thank you!

I would like to make a recommendation for Laura J. at H & R Block at 2918 N. Ashland Ave. I have seen her for two years in a row now. I was referred to her the year before last (2010) by H & R because my own beloved, longstanding tax preparer had gone and retired on me. But I am not disappointed with her replacement.
Much like my previous person, Laura is not another ordinary tax preparer just interested in crunching the numbers. She’s much warmer than that –she takes her time and her interest and she listens. It isn’t just about the bottom line, it feels more personal, as productive business or professional relationships almost always really are. And equally important, she appears knowledgeable and thorough. She can answer all of my questions (and I have a lot of them) with patience and honesty and even if she has to give me an answer that I don’t necessarily want to hear. I would be comfortable calling her with other related questions if the need arose, and not feel as though I was bothering her.
In general I have gone to H & R for many years and I have almost always been completely satisfied with their services. I have had two long term relationships with tax preparers that I randomly connected with there. I recommend you give Laura a try this year to help you sort through the dreaded headache of income tax filing.

No. No, no, no!
I’ve never done my own taxes, someone else does them for me. This year my step-​dad wanted to have them done because of a specific reason, so he came here. He was told it was one price, came to find out it was MUCH more.
Shady. I’m sorry, I know having someone do your taxes is expensive, but telling someone one price without letting them know about all of these other fees that add up is ridiculous. I don’t know a typical timeline for this type of thing, but it’s amazing how they were finished the day they were due, leaving my step-​dad with little time to do his own. Additionally, the entire process was a hassle.
Next year, if my step-​dad doesn’t do his own, I can guarantee we’ll be taking my friend’s advice and going with a person she recommends.

After dealing with a difficult H & R Block in 2011 i vowed not to bother with them in 2012. Until i found this one with ample free parking. Hell that convinced me, ample free parking.
I dealt with Emilia, what a sweetheart, a no hassle no fuss no B.S.
A professional.
I personally loved the fact she repeated herself twice even three time on certain issues i had questions on. So, her answers are definitely burnt on my mind for next tax season.
Ashame i didn’t ask her for her personal number so i can take her to dinner. Guess i’ll wait next year.

I had to get a copy of my 2007 personal return. It was seemingly a simple task, but the fact that I had filed an 1040X that year made getting the original return a difficult task.
Laura Johns spent a lot of time on the phone and on the computer trying to get it for me. She got me what I needed and didn’t even charge me for it. I’m definitely going to be going to her for my 2011 taxes next year.
Kudos to Laura!