H&R Block

I hired H&R Block to Do An Estate Tax Because I expected it to be done right and they have a «name.» My Account Was Handled by the Manager, Linda, at the
the Archer and Ashland location in Chicago.
3 years later I received an audit from the IRS saying I owed over $ 10,000 in back taxes and $ 1300 in penalties. Because I am the administrator, I had to pay everything. Yes, it’s not my taxes but I had to pay everything.
I asked Linda for help. She had simply placed x in column Y and it shouldn’t have been. Her response was, «Where the Hell Was I suppose to put it?»
(SERIOUSLY? Manager/​ACCOUNTANT and You asking me «were the hell to put it?»
…guess what I am thinking now!)_
She said there’s nothing she can do and sent me away with a $ 11,300 burden.
Desperate, I called H&R Block and hunted down any upper management types. For three long weeks I called and left messages at every H&R Block office in Chicago.
THREE LONG LONG WEEKS!
I finally got a call back from a group of H&R «Upper management», I told them the situation and they said there’s nothing they could do and that was it. 5 minute max conversation. Click. Back to being stuck with a $ 11,300 bill.
That was it. I’m out $ 11,300 plus. WTH! (blank)(blank)(blank)
TAKE THIS AS A WARNING.
H&R BLOCK MESSED UP ROYAL AND DID BLANK TO FIX IT AND TOOK THREE WEEKS TO EVEN GET A PHONE CALL RETURNED.
«Where The Hell Should I» tell H&R to «Place it?»

H&R Block is a SCAM. They are unavailable for most of the year. You will not get a licensed CPA to do your taxes, instead they train «preparers». If you have a very simple tax return then by all means go to a chain store tax house. If you want the job done correctly FOR LESS MONEY get a real CPA.
I paid the most in taxes EVER when I used H&R Blech.

I get my taxes done here every year – mostly because of the absolutely fantastic woman, Susan, who is employed here. You’ll never meet a funnier, more knowledgeable lady who can take something so unpleasant and turn it into something you’ll look forward to yearly.
She was extra warm to my husband who was new to her services and had a particularly difficult tax situation. She made us aware of coupons and incentives that saved us money and practices that would be beneficial to us in the future.
Seriously, go see this woman! I am considering sending her flowers, that is how impressed I am. A top notch experience!