Grant’s Appliance

A delivery was attempted by Grants to the building to the West on mine (W Aldine) before 9 AM today, March 12, 2011.
The driver blocked the street.
After a number of vehicles were honking I asked the driver to move the truck.
The driver was the rude and replied that I was an adult and should just go wait in my car. I let him know I lived next door and let him know he had no right to block the street and that all he needed to do was to move the truck 50 feet East.
He refused as well as the helper from the truck.
The scene on the street became heated between at driver waiting to pass and a resident who was awakened from all the horn blowing and came close to a fight.
One person who had to turn around and go back up the street the wrong way commented that your driver smirked at her as he could care less about him inconveniencing anyone.
The police were called and when instructed to move the truck the driver kept doing whatever he was doing. It wasn’t until the police officer got on his PA system did the driver move the truck. My understanding is the driver was issued a ticket.
I would say from what I saw today whoever manages the delivery department lacks the skills and experience in hiring and training staff.
Deliveries happen all day in this neighborhood without the kind of needless situation that happened today. If the driver simply parked in a different spot there would have been no issue. The bad parking decision was compounded by the driver and helper’s attitudes and behavior.
Good luck to this company if this is how they think providing delivery service should be done. I game then one star as the Unilocal system has this as a minimum.

Is there anything more boring than shopping for appliances? Not in my book, and Grant’s (unlike it’s competitor ABT) does little to jazz it up. That’s okay. We bought a boatload of appliances (2 stoves, 2 fridges, washer, dryer, dishwasher, and microwave) from them and they gave us a GREAT price. They countered ABT’s quote with a lower price for all. So that’s the good part about shopping here.
The bad? DELIVERY! I specifically asked them to give me a delivery time after 10am. They called at 6am to say they’d be there between 7 – 10. Then, they didn’t have an order to install our washer/​dryer. Then, they didn’t have the hardware they needed to install our dishwasher. Then, they said they couldn’t install our stoves because they didn’t have the right fitting. Then, they left two giant boxes of cardboard in our front yard (why can’t you take that away in your big truck?). Then, they came back the next day and still couldn’t install the dishwasher because they forgot to bring the fitting. And so then… I called somebody else to install all my appliances and vowed to write this Unilocal review.

We have bought appliances here and are always happy. The customer service and knowledge about their products is really good. But it is how nice they are that I love. For my sons 4^th birthday all he wanted was a huge box to build a house from since the last «box house» we made collapsed from being played with constantly. I called home depot, menards, best buy, about 10 places and all of them told me no. At Grants, a guy named Rick was nice enough to take my number and call me when they had one for me! He called and my son is now happily playing with the box house. I know that doesn’t have much to do with the quality of the appliances but it says alot about the things they are willing to do for their customers. In a world where no one wants to do anything nice for their customers anymore Grants stands alone as the only one who cares. No complaints on anything we have ever bought there and their delivery is fast!

They apparently overcharged me on my new washing machine. I didn’t even notice. But they were honest enough to mail me a check. That’s what I call good business.
Otherwise, as far as my experience, they had what I wanted in stock, delivered the next day. The delivery charge got the washer into my basement and hooked up with brand new hoses. The deliveryman moved the old appliance to the garage for me for only ten bucks. I would recommend stopping by here when considering your next appliance purchase.

If you never want to receive what you ordered and never want to get a refund for the money you spent for those items, then this store is for you! This place does not know how to do business. I will give three Grants stories that I experienced.
May 2010:
I was shopping for a grill for the summer. I decided on one. The salesperson was friendly. She took my credit card payment, and gave me an invoice with a scheduled delivery date 6 days later. 6 days later came. I was supposed to get a call in the morning to schedule my 4 hour delivery window. When that call never came, I decided to call them and make sure it was still coming. The person who picked up said that it would not arrive for another 25 days. I received no notice of this prior. I needed this grill for Memorial Day weekend. I got on the phone with the sales representative who sold it to me, and she said «I don’t know where that 25 days came from, but I can promise you it will be in by this Friday (start of Memorial day weekend)» She also gave me a $ 50 credit that I could apply to the grill purchase or to an upcoming purchase. I said that was fine, and I will take it on Friday.
Thursday I get a call saying: «Your grill won’t be arriving tomorrow or anytime soon.» I politely tried to discuss a deal with them, maybe upgrade the grill. They would have given me an upgrade, but charged me $ 500 more for it (barely any savings off the actual cost). I said «cancel my order, and I will use that $ 50 credit towards a future purchase.» They said fine, cancelled the order and said a credit would be applied to my credit card. I got my grill from somewhere else in one day from a store whose name rhymes with dABT.
June 2010:
I decided to take them up on their $ 50 credit, and ordered a rotisserie for my grill. She asked if I wanted to pay now or wait until it arrived. Knowing better this time, I decided to pay when it arrived. It was scheduled to come in the following Friday. Of course it did not come in, nor did I get a call saying that it wouldn’t be coming. I called them about once a week for a month trying to figure out where it could be. Each time they said they would look into it and then call me the next day. I never once received a phone call from them about this. It is now July and I have given up all hope (and finally wrote this review, which I was waiting for everything to be resolved before posting it).
July 2010:
Remember that grill I paid for in May that I cancelled because Grants breached its contract twice, and then they gave me a refund? Funny story — they didn’t ever refund my money. I waited until my next credit card statement to see that I was never credited that money. Now I am in the middle of a credit card dispute with the credit card company (who is a lot more helpful than Grants ever was).
Bottom Line:
Don’t EVER shop at this store. It is not worth the hassle. Grants has friendly salespeople who are masters of giving the customers the run-​around. You will never receive your item. If you cancel an item, you will never get your money back unless you file a dispute. This store is the worst.

We bought our appliances here and were happy with their service & the price. We had no problems with after care either. They were very pleasant and informational.

closed. you’ll have to visit naperville or something for grant’s now!

I was in the market for a new TV. I stopped at Microcenter next door and then stopped in here, otherwise, I would not have considered this store. This is a smaller nondescript store, easy to overlook. Unfamiliar with Grants, I looked up their website. They are a chain of 8 stores in the Chicago area.
I did not find the sales staff annoying as a prior reviewer did. My sales person was pleasant and informative and definitely not pushy. They may have upgraded their staff since the last review.
I wound up buying an LG television from them. I did a little research on the internet and its a well-​regarded brand and I got it at a great price. I did not take the extended warranty because LG is the only brand to come with 2 year in-​home warranty. I enjoyed shopping here because they don’t have the din and crowds of a Best Buy. Its a smaller store in a second tier mall location so you can get a better deal. I definitely will be going here for future appliance needs.
It was a plasma TV so I had it delivered (because you shouldn’t put a plasma on its side). The only discrepancy is that initially I thought I was told 9.95 for delivery but my receipt showed a 19.95 fuel surcharge. Nevertheless, no other store delivers for that price on a product that was very competitively priced.
Update: The advantages of the plasma over the LCD is that it has more natural colors and the disadvantage is that an LCD is more suited to a bright room. Well, this TV is in a room with a lot of windows and the plasma picture is great even on a bright sunny day.
Update: They were closed. But it looks like they’re open again.

I got my washer and dryer there as well as a fridge and a dishwasher. All special ordered as I wanted very specific models. After a short battle with my better half, I broke then and decided that she deserved the best washer/​dryer I could find. Something shiny, with lots of buttons that could only be run after reading a 125 pages manual. I went on the web and starting searching. Finally, I came across a washer/​dryer form LG, just released and nowhere to be found except at a couple on-​line shops at some very high price.
I went searching for it locally, armed with the model numbers and even a copy of the front page of the manual found on-​line. Best Buy: «That model doesn’t exist, don’t know how you got that manual», OK next. Home depot: «Can’t find that model, but that other model is just like it… except it’s not». Fry’s: «Oh yeah, we actually have them here, it’s 50% than on-​line no negotiation and a 4-​weeks $ 150 delivery». Then I noticed Grants driving down the street. I went there, they took all the info, said they’ll call their LG rep and call me back as he wasn’t answering while I was at the store. Riiiiiight… I figured I’d never hear back.
But they did call back, they had all the info, a price 30% lower than anywhere else, and quoted me a delivery by the next weekend. Riiiight… maybe in a couple month. But I gave my info over the phone and was asked to go to a store to pay for the balance (and no, they didn’t try to sell me more stuff when I went). A few days later, I got a call that the appliances were already there and that they could deliver earlier that very Saturday (for free). Delivery was painless and effective and on time (watch out, they call in the morning to give you an approximate time… my call was at 5:30am)
After that good experience, I went back for a fridge and dishwasher. I saw that they had a mail-​in rebate on the washer I had bought a couple months earlier. They gave me a discount on the new purchase for the missed mail-​in rebate, once again after quoting me an already very low price. The only snag I ran into was that the dishwasher install wasn’t done by Grants’ people but by a contractor. It was OK, but required a couple tries to get it all done.
If you are looking into buying appliances, research on-​line, go see them in their stores or any other retailer and then place an order at your leisure over the phone with them. They are knowledgeable, and if they don’t know something, they’ll inquire and call you back. They will research model numbers and obscure stuff for you. Their prices are very very good, the delivery is fast and free even on Saturdays.
Overall, one of my best experience buying appliances; if not the best.
PS: For the little funny story, while browsing anonymously at this store for a fridge, one of the salesperson approached us as we were leaving. «Are you Samuel A. ?»… It turns out that guy was the salesperson we had been dealing with over the phone all that time. He recognized my wife’s voice and he was at that store that day to help out with the opening.