Granite & Marble Resources

I would give zero starts if possible…
I was provided an estimate to refinish my existing hardwood floors and to install new hardwood in the bedrooms. It was based off of pretty accurate square footage estimates I gave them. After GMR came out and measured for themselves I was given a hard quote at more than TRIPLE the original estimate. The cost of the wood itself was more than the entire original estimate! When I questioned my clueless designer (Celeste) she replied «that’s just what they charge.» She had no explanation how she could miss by over 300%!!! I subsequently received a quote from a company I found and it’s less than half of GMR’s. Shocking!
Simultaneous to the flooring I was working with GMR on new countertops. After receiving their quote it seemed about $ 2K higher than it should based on the cost of the slab I chose (I did my homework and costed out the job myself). and the amount of work entailed. When I questioned my clueless designer, Celeste, her answer once again was «that’s just what they charge.» She did however, say she’d check with the fabricator she uses with her own designer business (behind the back of GMR). The new fabricator came in about $ 1200 less. Still higher than it should be but certainly moving in the right direction.
When I asked Celeste to get a quote a 3^rd from a fabricator I found she went ballistic on me, most likely because she was caught red-​handed trying to rip me off. My guy ended up quoting $ 2,200 less than GMR’s original quote (or 33%)…which coincidentally is almost identical to the amount I estimated the job should cost!
Needless to say you should stay away from this company. They will try to rip you off. If you push back on the cost they act dumb, when the reality is they’re simply trying to make huge profits off of people that don’t have enough knowledge to refute it. They are terrible! Stay away at all cost!!!
FYI GMR… I have emails to back up everything said in my review!

Similar to the previous reviewer, I went with another flooring company the first time. My wife shopped all over and wanted the GMR floors. But, I overruled her and went with a cheaper alternative… and regretted it ever since. We finally decided to rip them out and went back to GMR. We worked with Reece, and he was nothing short of fabulous. The price was great, delivery was faster than anyone else, and he had it installed ahead of schedule. Most importantly, it looks incredible. Exactly what we had hoped to have. Reece was responsive and professional throughout the process, which wasn’t easy as he was dealing with perfectionists and intense personalities.
The person he brought in for installation (Arturo) was definitely an expert in his field. The installation and polishing process made the floors shine like glass. Again… super responsive and helpful.
Of course, you can get cheaper floors elsewhere. But, I don’t believe that you can get better quality floors at a better price. We will definitely be using Reece and Arturo in our next project.

cannot understand why I didn’t go with these guys the first time around. I worked with Justin and all i can say is he and his staff were extremely helpful in my selection process and even after quoting me what they did, my invoice turned out to be 7% less than what it was supposed to be. Will def return here for any future projects and refer all my friends to this place. Way to go GMR, you have outdone yourselves, Thank You!

Interesting message from their nice customer service person —
«Hi,
I’m sending this message letting you know that you are going to be named in a lawsuit for slander for posting your false review of Granite and Marble Resources. You were never a customer of G.M.R. and posting phony negative reviews that are not based on your personal experience is in violation of Federal Law.
«
Dear GMR, please go ahead and waste your money. I have all the paperwork and copy of communication at hand and I’m not afraid of sharing the truth. This is just going to make your business look even worse.

I had G&MR come out for an estimate that they more than DOUBLED my sq footage on (thereby making my quote twice as high as it should be).
After straightening this out with mgmt, they went ahead and installed the product and I must say did a beautiful job, HOWEVER, there were additional hidden charges on the invoice totaling more than $ 450.
Delivery was late, making installation late, delaying my overall project by about 2 weeks.
Overall, great product, decent prices, look for hidden fees and expect delays.