Grand Auto Center

I passed by saw the sign and I went in to get an estimate to fix my car, so I talked to Nick and he gave me verbal estimate $ 1,300 so I asked them to give me a written estimate he said its too late come back tomorrow, I went back the next day and Nick was not there so I talk to his brother I explained to him that he gave me an estimate and I like to go ahead and fix the car but I want a written estimate so he called Nick he said that Nick don’t remember and he has to estimate again I said no problem go ahead but I came back based on the estimate that Nick gave me, so he gave me his estimate which was $ 1,000 more than his partner estimate, this people are a bunch of liars do not trust them, they trying to rip you off.

This post should have been written on the coldest day of the year in January 2015. I can’t say enough about this place. I called to get a quote for a car battery while my car was dead in the back alley. Within 15 minutes, two technicians came to jump and pick up my car. Don’t forget, IT WAS FREEZING outside. They called after an hour to let me know my car was done. I can’t think of one other place that would have better service and also offer a competitive price. Thanks again!

I brought my car to Grand Auto moments before they were supposed to close for a flat tire repair. The office manager was friendly and very helpful with all of my questions.
They looked at the tire, clearly communicated the problem with me and made the repair quickly. The repair cost $ 30, which is a competitive price compared to any of the other shops in the area.
I was impressed that one of the owners took the time to come out and chat with me while the tire was being repaired. I also love the huge gum ball machine in the lobby!
Following the level of customer service I received and the painless experience I had getting my tire repaired, I would definitely recommend Grand Auto to anyone needing a car repair.

These guys are the best in the business. They are honest, dependable and friendly. I highly recommend anyone visit them for anything auto related. They give an honest price, really affordable and get it done quickly. Wish more people were like Tim and Friank! Thanks guys! This is the first review I’ve ever written about an Auto shop but I’ve had such a great experience there I had to post.

To be honest went here because it was close to where I live and after looking at reviews decided to give it a whirl.
Glad I did. Ask for Nick — he is the man!
Not only did he walk me through the process but was diligent about what needed to be done and how he was going to make it happen. Not only did he throw in extra work at no costs but wen the extra mile to set me up with rent-​a-​car and rides back and forth to my house.
Truly an amazing guy and great prices and professionalism!
My car looks brand new couldn’t even tell I was in an accident the car when brought in couldn’t even drive headlights were falling off ect. So happy I found my new auto guy!
Thanks Nick to you and your team!
You guys are something special!

I loooooove Grand Auto! Brought my car over back in February for a flat tire that was frozen on. I then spoke with Nick who inquired about the substantial body damage my car had recieved the previous year. After speaking to him at length I decided that I trusted them enough to return my car to them for a much needed face lift. When I got her back she looked great! He also fixed my front bumper AND changed my oil for no additional cost! Since then I have brought my car there for what I thought was a dead battery but ended up being something with faulty wiring (which they also fixed for no charge) as well as to replace my passenger window that got smashed when someone broke into my car (not free but for a very reasonable price). I always feel very welcome there and have and will continue to recommend them. Thanks guys!

Absolutely love these guys. On several occasions, I’ve taken my car there for weird noses or warning lights. They always fit me in same day. The prices are always less then the quotes from the dealer. And they have even told me that extra work doesn’t need to be done… For example when the dealer said I needed new brakes and roters, but they looked at it for free and said I had another year on my brakes no problem. I wouldn’t take my car anywhere else.

I went over to Grand Auto Center for the first time after I had been handed a $ 1500 quote on services needed from CarX which is right around the corner. I got this $ 1500 quote from CarX after a routine oil change. Without going into too much detail about CarX and what a horrible experience I had with them, let’s just say, CarX was definitely trying to pull the wool over my eyes. Being a single woman, I’m well aware of the challenges I have when going into an auto place to get quotes on any necessary services. My gut told me CarX was handing me a bunch of bologna, so I strolled over to Grand Auto Center to get a second opinion. This is when I met Nick. Nick is one of the owners and I have nothing but amazing things to say about him. Without sounding too cheesy, I kind of feel like he was «looking out» for me and gave me a better deal than normal on the services I did need. He looked at the quote from CarX, had his guys look over what CarX told me needed to be done, then got back to me and told me that half of the stuff they quoted me on wasn’t even necessary. The stuff I did need work on, he told me I could get done at my leisure. All in all, I came away feeling more secure about the experience and to boot, I saved close to $ 1000 worth of my money by not going with the other guy, CarX. About a month later, I backed into something and tore off my passenger rear view mirror. Got a quote from Grand Auto, they had it fixed that same week. About a month after that, I took my car in to get some cosmetic body work done on the bumper. Again, beyond stellar job and honestly, I think they could have charged me more than they did. All in all I really feel like Nick and his crew treated me like more than a customer. I kind of feel like I am talking to family when I am there. They are all so welcoming and down to earth. I wouldn’t take my car any other place in the city again. I’m a lifetime supporter of Grand Auto Center. They will absolutely continue to get my business and I will continue to recommend them to everyone I know.

Monday morning. Single digit temps. And a car that is stalled out at a gas station.
My husband’s company car wasn’t starting and after 30 minutes of trying to jump it with my car, I had to leave to get to work. He called a tow service that said it’d be 2+ hours. I turned to Unilocal and spotted Grand Auto Center.
GRAND AUTO SAVED THE DAY!
In less than 10 minutes, they sent a mechanic to my husband, did a quick jump and basic inspection, gave some great tips about his car. When my husband explained that he has to take the company car to the dealership for service, the guy was still very friendly and congenial, said «I understand, no problem. Have a great Monday!» and went on his way.
I’m sorry my husband couldn’t use Grand Auto’s services but I know I will be ditching my Jiffy Lube appointment this week and heading to Grand Auto for an oil change instead. I always prefer to go to neighborhood businesses but sussing out good businesses, especially for my car, can be daunting. Grand Auto proved to be A+ in customer service already. I’m definitely willing to see what else they provide.
Thanks a million, Grand Auto!

Decided to try them on a referral. Had them take my car for body work, they gave me an estimate of 1600.00, took the car and «fixed» it. They brought it back & the bumper was all chipped. I told them fix it right. It’s was almost 2 weeks. They returned and the bumper was so poorly painted the primer was showing, told them take it back, one more chance. I had to go pick it up during work, estimate was changed to almost 2000.00 due to parts they missed during inspection. The vehicle looked ok, hood and bumper were a little to far away from each other but i guess nothings perfect. Kinda disappointing. Also the grill’s «chrome» is starting to bubble. Im taking it back to C & W who I should have brought it to in the first place. In the end its really my mistake for not going to my usual guys

$ 20 for an oil change that includes tire rotation.
I asked them to check my fluids which the Volvo dealer told me I needed changed. They told me it wasn’t necessary and that new cars can go much longer than older cars before needing this. thank you.
I also had them check my tires for me because the Volvo dealer suggested a new set 6 months ago but my dad told me they were fine. These guys agreed, they said there was plenty of tread left and it could wait. Thank you again.

My first time here was about a month ago (at the suggestion of my Mom who said they did good work for her). The work was quick, efficient, and very affordable. Nick was very polite and helpful! I will definitely be back for future repairs.

i took my audi here for bodywork. on time, looks amazing, shop is spotless. A+

I took my car here for a simple oil change, tire rotation, and fluid top off. I have to be honest, I don’t think they did anything. I picked up my car and they told me that everything was done. I got in and the oil light and washer fluid light were both on. They «checked» the fluid and said it was fine. «There must be something wrong with your sensor».
I got home and checked the fluids myself and I needed antifreeze, washer fluid, and steering fluid. I had to bring it back a few minutes later for them to top it all off. Honestly it took a few seconds but why the hell would that not have been done after the routine work AND after I asked them to check that specifically. My car took over 1 gal of washer fluid. It’s just lazy.

I went to Grand Auto Center for body work on my car a year ago, because it was conveniently located near my office. There, I met the owner Nick Torelli, who was down to earth, friendly and I also found out he is from an auto mechanic family and has been doing what he knows and has passion for, since his teen age years. Thanks to Nick, my car looks brand new and the cost was very competively reasonable. I have visited Grand Auto Center three times after that, to have other scratches and nicks taken care of, my battery to my car replaced, and had my oil and filtered changed. I have a new scratch again so I am planning to visit him again soon in another couple weeks.

Nick was extremely helpful to me, and his team did a great job with my repair.
I took my SUV in for body work after a couple of parking deck mishaps involving concrete walls. (oops…)
I was given a very fair estimate as to how much the work would cost — at a better price vs. two other shops I visited — and an accurate estimation of when the work would be done. They even helped to arrange a rental car for me from Enterprise at a low rate for the days when I’d be without my car.
I got my car back on time and on budget. I’d highly recommend this shop to anyone looking for body work.

If there was an option for 0 stars, that is what Grand Auto Center would receive. This place is terrible, I’d never bring my car here again. I made the mistake of taking my car into this shop for two separate problems — which subsequently turned into at least 5 trips back to the shop to have them repair the «repairs» they’d already made.
The first time I went here it was at the suggestion of my brother (who knew a guy who knew a guy) and I figured maybe I wouldn’t get screwed over. They seemed fairly honest and the repairs were done in a reasonable amount of time. Unfortunately, about a month later I ended up having to bring my car back in for the same problem because it stopped working again. Still, they fixed it up quickly (and under warranty) so it was only a mild inconvenience.
I decided to bring my car back a second time, this time because it was right in the neighborhood. The trouble was with my power steering, so I also didn’t want to travel far. When I first brought it in they said it was just a problem with the hose. The car was fixed and returned to me in a couple of days — they had to wait for the part to be delivered. A few days later, the trouble with my power steering resumed so I brought it back and this time was told that the whole pump needed to be replaced. I threw down more cash and about 2 – 3 days later (after several calls and promises that it would be done «soon») I got my car back. This time the problem seemed to be fixed for good … that is until about a month later when the problem began yet again.
Since their work was still under warranty, I brought my car back to Grand Auto Center, but by this time I was already fed up with them. It took them over a day to even LOOK at my car, which I’d already paid to have repaired. When I voiced my displeasure with this, Nick yelled at me, stating that his mechanics weren’t incompetent (which I still strongly contend they are). When they finally did call to tell me the car was ready, Nick had the audacity to say that the issue wasn’t with the repairs they’d made at all, that it was the «O Ring,» but they’d repaired it for me at no cost (gee, how nice). Upon goggling what an «O Ring» was, I found out that it is the part that goes between the power steering PUMP and HOSE to create a seal … so why wouldn’t it have been replaced along with the other two parts in the first place?
I was already annoyed, but trying to shirk responsibility for poorly done repairs by saying that it’s not the fault of your mechanics when it CLEARLY is, is just pathetic. Extremely poor business practices, and little if any ethics.
UPDATE: In just a little over 7 months my car is in the shop (a DIFFERENT shop) yet again for power steering issues. This mechanic told me that there was NO O-​RING sealing the pump and hose … so it appears as though those top-​notch mechanics over at Grand Auto Center did it again! This place is a JOKE! Do not bring your car here unless you enjoy being aggravated and wasting your money.

I always feel like these guys have been fair, and do a good job. If you ask them to fix your bumper, they fix your bumper and manage to avoid then breaking your transmission. They were good with an insurance company that I had to work with after being in a fender bender (not my fault, damn it!)
The insurance company said they were gonna pay less than the estimate, and they ended up making the exception for me. That was kick ass business insight.
Anyway, I’ve taken my car here a few times, and they’ve done good work. and stuff.

i have two cars — one new and one vintage. i’ve taken both cars there for work and they’ve been fantastic and very upfront about estimates and they stay true to them — or alert you if it’ll be over (and even advise against cost-​ineffective repairs).
i recently took my ’66 Ford Bronco to them to have it stripped, repair the body, seal it and repaint it. and also do some other restoration back to stock body parts. they took amazing care, advised me regarding getting it closer to stock, and generally made sure that the investment i was making in restoring certain aspects was well spent.
i got the sense that they truly cared about their work from the start and it definitely shows. their original estimate was competitive and more importantly, when i picked it up today, the estimate was still valid.
they really went above and beyond. and throughout the process, i always walked away from our interactions smiling and feeling confident that i wasn’t getting «taken» — that they are in it to do quality work at a fair price.
huge fan and can not recommend more highly.

Do not come here! I came in to get my window fixed. They quoted a price which was subsequently lowered after I said i was not interested. I got the window fixed but it was 2.5 hours after the time they promised it would completed. I once asked them to repaint my bumper. They gave me an estimate $ 200 dollars above another place down th street! If you are not car savvy, they will definitely try to take you for all they can.