Going Green Limousine, LLC

We recently used Going Green to transport 10 people (6 adults, 1 kid, 2 toddlers and a baby) from the north suburbs to ORD (and back a week later). I called numerous limo companies trying to find one that provided car seats. Going Green’s large van fit all of us plus our luggage. The additional fee we paid for car seats was well worth it because they were clean, size-​appropriate, and best of all already installed. The driver Rich arrived early for pickup and was professional and safe. We will definitely use them again when we don’t want to drag car seats on our travels.

They arrived on time, which was good. And they were professional on the phone when I called, which is good. However, the ride itself was pretty bad — limo service these days seems to translate into «whatever driver we can get to get you to the airport».
The problem with that is that these people are generally poor drivers. My guy weaved in and out of traffic. He slammed the gas accelerating from red lights and drove fast until he hit traffic or a red light and needed to brake sharply.
A pleasant limo ride should be… well, pleasant — a smooth ride. This guy drove like he probably drives in his personal life, which is not comfortable for passengers.
I can’t recommend them based on my lack of a good experience.

I have used Going Green several times over a period of a few years. They were best in the early years when you’d always get a friendly person on the line the minute you dialed them up.
But the last time I used them, for a pickup at Midway, they didn’t show up till about 30 minutes late, and it was impossible to reach them by phone – I kept getting a busy signal.
Later I learned that they’d farmed out their phone service to a company that didn’t employ enough people to answer promptly.
Today I wanted to reserve a ride on their website, so I tried to log in, but my password was not accepted, so I used my e-​mail address to try to retrieve login details. I was told that the information had been sent to me successfully. However, it never arrived.
So I went online thinking I would try to reserve as a guest, without logging in to my account.
First I tried to look up the rate from Midway to Evanston, but for this search, their website claims «NO RATES FOUND FOR THE ROUTE YOU SELECTED.»
This is odd, however, since Going Green has driven me this exact route on previous occasions.
Then I tried to make a reservation online, assuming I would eventually be told what the rate is. This involved filling out extensive information, but on the final page I still had not been told what the charges would be, yet I was asked to enter credit card details and commit to the reservation, price unknown.
Not wanting to commit to this reservation without first hearing what the price is, I called Going Green, long distance from a foreign country, at my expense. Their phone tree told me to press 2 for reservations, but pressing 2 had no effect. The robot recording just kept talking. Holding the line also did not work; the robot just repeated herself. I called a second and a third time, with the same result. So I could not reach anyone at Going Green’s phone number.
Then I wrote an e-​mail to Going Green customer service asking them to please advise how I might reserve with them in such a way that I would know what the charges were going to be, at least approximately. This is what I received as an auto-​reply:
«Thank you for contacting Going Green Limousine.
Please note, due to an overwhelming amount of email received, replies may take up to 48 hours. Therefore, if this is about a reservation, please call the office at 773−295−5959 or visit us online at
where you can get an instant rate, request a quote, or make a reservation.
If you do not receive a reply within 48 hours, your email may not have been received due to spam filters. Please call our main line or try again.»
Needless to say, this was enough for me, and I decided to go with another service.

This company was incredible to work with, we came to town for a production and they drove our talent and crew. They were so reliable and communicative. Laurie and Pat were extremely helpful and gave us really good rates!!! We will be using them every time we shoot in Chicago.

Once again, I have to give Going Green 5 stars. Last Thursday our flight out of Chicago/O’Hare was canceled. I had to get us rebooked and the flight was not until the following morning. I called and spoke to Pat who rescheduled with no problem. Then, I was able to schedule a flight out of Midway, so I called and spoke to Pat again to cancel the drop off trip completely. Again, no issues and confirmation e-​mails of all this are sent within 15 minutes.
Then, while away, I had to call again, and spoke to Pat, again, so that I could change our plans, again, and have the driver take us from O’Hare to Midway to pick up our car. Again, no issue. AND, when you call, you do not have to listen to a long recording, just push a button and get a person.
Pick up was fine and got to Midway in a very timely manner.

My only issue was that the car seat wasn’t installed prior to our pickup and the driver didn’t know how to install it. It took us a while to get it done, thanks to my brother-​in-​law and his wife. Maybe the company should make it a point to have the car seat installed prior to pickup.

We used Going Green Limo on our wedding day 2 years ago and for transportation to and from the airport for our honeymoon. They were great! Clean cars, super polite, on time, etc. This past week we used them for transportation to and from the airport and it was a very poor experience. The first driver was late picking us up for our ride to the airport, was apparently sitting in someone else’s driveway waiting for us. The check engine light in his Ford Escape was on and the car was in desperate need of a brake job. There were a few times I didn’t think he was going to be able to stop. Extremely unsafe! After we returned from our vacation we were told to text or call our assigned driver when we had gathered our bags are were ready to be picked up. We did so and then waited 30 minutes before he arrived. I don’t know if that’s acceptable or if I was just grumpy from the long day of travel. This driver’s brakes were just as bad, may have been the same Ford Escape. Severe jerking every time he applied the brakes. Both drives were very polite and helped us with our bags in and out. However driver 2 was either very tired or had problems seeing at night. He drove 5mph under the speed limit the entire time and swerved into the other lane several times. We both agree that something has happened to this company since we first used them and we will not being using the again.

*** BUYER BEWARE ***
I am currently shopping for our wedding day transportation. Came across them on Unilocal and checked out their page due to their rating.
Their webpage is a bit of an eyesore, but I browsed through it carefully and I thought, «Great, there’s an Instant Rate Lookup!» I entered in all my information and got a fairly reasonable rate back, $ 125/​hour for an 8 passenger limo. The site ALLOWS you to select one or two hours and does not specify the MINIMUM number of hours required.
I emailed them to ask them if the price included anything other than just bottled water? Some comparable limo services charge a bit more but include champagne, beer, soda, a red carpet, decorations, and a «Just Married» sign– so I asked what their policy was on these extra perks? It’s like they were trying to pull the classic bait-​and-​switch on me, they reel you in with the a decent rate on their page, but then they respond to my email stating the smallest limo they have is for 12 – 14 passengers at higher rate with a min of 3 consecutive hours and requires 20% gratuity. At the end of the day, they did not answer my question and they tried to change the service on me (or they could simply update their page so as to avoid misleading other potential clients)…
Perhaps I am the only anomaly… but a significant chunk of these 5 star reviews are from people with less than 10 reviews, no friends, or pic. Just seems a bit shady already, therefore I would certainly NOT book them for my special day.

I appreciated the fact that Going Green is open 24 hours. Not only was I able to get a car on short notice, but the price was very reasonable. The staff is helpful, courteous, and my driver Max was great as well.

We were looking for a way to get eight 11-​year-​olds and four adults to LEGOLand in Schaumburg for a birthday party which is about an hour away. We decided to try to arrange a limousine to make the trip special. One quick phone call and we booked Going Green’s stretch Lincoln Navigator.
Jessie, the driver, arrived on time and helped all of us get loaded. After a quick tour of the Navigator showing us how to work the air and the music, we were on our way. The Navigator was clean and in perfect shape. All 12 of us fit perfectly. The girls loved the starry sky in the ceiling! We arrived exactly on time at LEGOLand. As a bonus, there were also 12 seatbelts!
When it was time to leave, Jessie was ready for us at the front door. He was polite and courteous with a lovely sense of humor. He even took our photo for us in front of the limo with all of our party hats and balloons. He also helped load some of our extra food from the party into the back trunk.
Our ride home was just as smooth and fun as the ride out. At one point the girls erupted into singing a Katy Perry song, and Jessie told them over the intercom that he would take them over the radio any day. They were thrilled.
Our experience with Going Green Limousine couldn’t have been any better. Thank you for making my daughter’s birthday perfect. We look forward to using them again for future birthdays!

I was contacted by Rebecca (owner) with sincere apologies about our last experience and the promise to look into what happened on our last limo ride. She also offered 50% off our next limo ride.
We took advantage of this offer and I’m so glad we did. We had an excellent experience! Our driver was early (which is usually the case). I love that they are waiting on you instead of you waiting on them. The driver was helpful and accommodating. He drove very safely and made some small talk but nothing intrusive which I appreciated being so early in the morning!

Being the nice wife that I am I decided to come back to Chiberia (from lovely 80 degree Florida weather) on a Friday so that my husband wasn’t alone for the weekend. And then I realized that I booked my flight when he would be at work and didn’t have anyone to pick myself, my nanny and 2 toddlers up from the airport. So much for being nice!
I take a car service several times a month for my frequent work travel and always use (and love) Home James Chicago.* However, when traveling with kids we’ve always parked at the airport… and often spend more than the flight on parking alone. Yikes. Home James has mentioned to me in the past that they have car seats, but I know they are more of a corporate car service. And I wanted a car service that transports children often & actually knows how to install a car seat.
I booked the service online (easy peasy) and received an email confirmation. From o’hare to Glencoe the car service was approximately $ 110. Pricey, but way less than parking for 6 days at O’hare. I called 2 days before to confirm that we were all set and they’d have 2 car seats (one rear facing and the other forward facing). They said it wasn’t a problem and that I’d have a text message/​vm from my driver waiting from me when we landed.
We landed this morning and no text/​vm waiting for me. No biggie. I just called the office to ask where I should meet the driver. I was put on hold… and waited… and waited. and waited for a total of 10 minutes. 10 minutes isn’t very long, but when you have 2 hungry and tired toddlers tugging on you and want to make sure you’re going to be able to get them home safely it’s a very looong time! They finally picked up the phone and when I expressed my annoyance at the hold time they said they’ve been getting a lot of calls. Maybe they need more people to pick up the calls on busy spring break weeks?
Besides that everything went smoothly. We found our driver easily and he (as planned) had the 2 car seats installed. They were cosco car seats and the kids were happy (so I guess comfortable) to sit in them? There was also way more room for all of us and our luggage than when we squeeze it into our car. The driver himself was very nice and didn’t seem to mind that my 3 year-​old insisted on blasting «let it go» on pandora from my phone.
For short weekend trips in the future we’ll likely to continue to use our car, but will definitely use Go Green again for longer trips! I’ll just call as soon as I land in case they haven’t found a solution to the phone issue I had today.
*

We had a fantastic experience with this company. We actually called the night before flying into O’Hare and booked them with two car seats in the car ready to go. It was snowy and incredibly cold (the usual for Chicago) but we didn’t want to have to take the El or deal with putting car seats into a taxi in that freezing cold weather. This was so convenient because they already had car seats installed so we just loaded the kids into the seats, threw the bags in the bag and went. The price was very good, under $ 100 which included the car seats and tip. The driver was very friendly and helpful. When traveling with two kids under three it was greatly appreciated.
I wholeheartedly recommend them!

We hired Going Green Limousine to take us around Chicago after our wedding for photos and were very happy with the service. We rented an SUV from 3pm until 5pm (ish). Our driver was prompt, polite and very helpful. We had 3 different stops throughout Chicago and the driver waited very patiently as we stopped to take photos. He always found places to park out of the way. He even dropped the photographer off at the starting point, which I thought was going above and beyond.
On a side note, I also really like that they use flex-​fuel vehicles.

My fantastic experience with this company began from the 1^st moment, when I simply sent them a Quote Request via email. SO many other places claimed you could request a quote online, but then they’d just send you an email saying «call this number for a quote» OR they just didn’t respond at all! We’re all busy & the convenience of a quote via email is something that we should be able to expect! Going Green responded within 24 hours & their quote was MORE than reasonable. I mentioned in my quote request that I was buying this sedan service for my Mom, for her wedding. The friendly gal who responded with my quote was even personable, wishing my Mom well & saying what a great gift idea this was. Then I was able to make the booking online myself– which I also was happy for (convenient!). I made a mistake & put my Mom’s email in, which would have resulted in her getting a receipt with the price on it! Yikes! I called Going Green immediately & another extremely nice, obviously caring employee helped me out of that mistake.
Day-​of service, I got a receipt letting me know my card had been charged, along with a repeat of all the details of my booking. Then the night of the wedding, they wound up needing an earlier pickup, so I called & they were very accommodating (again, wishing my Mom well with her wedding & just generally being kind & friendly). The driver was great with communication (calling when he arrived) & both he & the return trip driver (which was 2 days later) were professional, prompt & courteous. My Mom loved her ‘gift’ & I just could not be more pleased with the quality service I received from this company & would give my highest recommendation that you give them a try!

Traveling with a 3 month old and we needed a car with a baby seat for transportation to our hotel from O’Hare. We booked the day before and they did their best to accommodate even though from their schedule it was clear they were very busy. I appreciated a call from the owner the night before just to confirm everything for our flight details.
Our driver, Jeff, was early and helpful. I will say the Ford Escape option, while it is green (hybrid), can be a bit on the small side for bags– depending on your load, you may want to go with the Suburban option if you have more than a family of 3.
On the return trip to the airport we had a Suburban and the upgrade was unexpected and we ended up having our parents ride with us since they were going to the airport too– they didn’t charge us even when I called them back to settle up. Thanks Jesse!
Great service and the option to have a car seat available was really what drove us to use these guys but in the end we were very impressed with their service. We’ll be using them on all our future visits to Chicago with little ones.

Best customer service I’ve ever received.
I proposed to my girlfriend last weekend, and part of the proposal plan included a need for a driver and a nice charter car. I called to get a quote, the people on the phone were professional and easy to work with. I later found out that it was actually the owner who answers the phone, which I really appreciate.
I told them my plan for the day, and that it was a secret. They promised to not call my fiancé until it was time. They asked for my itinerary, I sent it and they updated it in their system. They even sent the itinerary back to confirm it. Later on, I called about the possibility of picking the exact car I wanted. They were extremely flexible and helped me pick out a car.
The morning of the proposal, I received a call from both owners and the driver to review my itinerary. After we were done reviewing the itinerary, they even upgraded the car for me, knowing it was such an important event.
The driver showed up to pick up my fiancée on time, dressed perfectly and the car was extremely clean and nice. The driver’s name was Rick, he was very on top of my itinerary the whole time and took away SO MUCH worry from me! Not only was he knowledgable of the itinerary, and on time according to it, he was also extremely nice and a lot of fun. He completely played into the plan and made the whole experience very special. He also had all the expected qualities of a great driver. Safe, courteous, opened the door every time, easily reachable for a pick up, but Rick went way above these normal expectations. The itinerary was executed very seamlessly. Rick was easily the best driver I’ve had for any transportation service. He was really more than a driver, he was critical to the whole plan and became a friend by the end of the experience.
If I could think of a bad thing to say about this company, I would. I’ve never had a better experience and I’m proud to write them a 5 star review. I trusted this company with one of the most important days of my fiancées life and it paid off big time. I could not be happier.

was trying to plan a trip to the Chicago area, but disappointed with the way I was treated over the phone. Not sure if someone was having a bad day, but I feel a cab is better for my case. :/

Fantastic service.
On time, clean cars, clean convertible carseat for my daughter.
Very friendly service, drivers. We will definitely by using them again.
Thank you!

I could not be more pleased! I used Going Green Limo for a recent trip from Hotel Burnham downtown to ORD.
Originally I had asked the hotel staff for their recommendations for airport transport and had gotten some kind of vague answer of «the doorman will just get you a cab». When I asked the hotel staff about pricing of said cab to ORD I was met with an equally vague «Oh 45 – 55 dollars» That’s all well and good. But, I’m not going to wake up for a flight on some vague assurances that the doorman will get me a cab on time *if* an available one happens to be wandering down the street available at 6am. I just don’t take those kinds of risks with travel when I need to be somewhere on time!
Cue looking up Unilocal reviews for «car service Chicago» and ultimately calling Going Green Limo based on their excellent reviews. When I called I was quoted $ 65 from hotel Burnham to ORD. A mere 10 dollars difference for the assurance of having an on-​time departure? Count me in! The driver was pleasant, timely and unexpectedly knowledgeable about architecture. The ride to the airport was passed discussing historic preservation. What a treat for a transport experience! I arrived safely, entertained and on time for my early morning departure. Many thanks GGL!