Gogo

A 300 baud tape modem for a Model I TRS-​80 computer was faster and more reliable than this.
Really, really, slow and kicks you off every 10 minutes or so. That means you end up back at the login page again in the middle of web browsing. I have the keep this review short just to be able to submit it without it getting lost.
In this day and age… how about giving people some 1200 baud Internet, something like that would be great.

Customer service success story here. Gogo’s wifi service kinda sucks. I don’t understand why streaming is not possible, but whatever. It’s nice to have some level of connectivity for doing work, using Google apps, etc.
At the end of the day they’re neither more nor less mediocre than the other airline providers.
They did somehow trick me into signing up for a monthly pass, though. Not sure what I did wrong when signing up for a single flight pass, but I got a bill for $ 50 the next month. I chatted with customer service and they said something along the lines of «well, you clearly chose to subscribe.» I threatened to have the charge reversed and they offered me half my money back and a credit for the difference. I told them I was going to have to protest the charge and take it to the BBB, and they offered me a full refund.
It’s b.s. that I had to play that friggen game, and maybe three stars is super generous, but I’m amazed that they refunded everything. Yes, they’re shady, but if you’re willing to be as big of an ass as they are, they’ll relent. Three stars for doing the right thing.
P. s. Virgin: you’re an awesome airline. Maybe you deserve a better partner or maybe you can bake this cost into the price of your tickets and cut out the middle man? Raise the bar, yo!

Simply awful. Slow and painful seems to be their motto. As a high-​frequency flier (every week), I rely on connectivity to be productive in the air. GogoArrrrrgh fails on all counts. High cost and slow service. American Airlines — my preferred carrier — has seen the light and is breaking the agreement with GogoArrrrrggghh so we can have decent internet and bring air communications into this century.
AVOID.

Horrible. It took 5 times to get an internet speed test to even load. The speed test was 900 Kbps (yes I meant K not M.) I can not connect to my office internet as the server thinks I have timed out.
DO NOT WASTE YOUR MONEY… GO TO SLEEP YOU WILL ADD MORE VALUE TO YOUR LIFE THAN WASTING MONEY ON THIS SERVICE.

The worst. Very expensive (compared to Southwest, for example) terrible band width. I’d rather airlines not offer GoGo wifi at all. At least that way, I would not waste half the trip waiting for downloads.

I’ve used Gogo many times and signed up for the monthly pass. Be careful they are deceitful, they enroll you in recurring monthly charges and do not clearly notify you. Furthermore they do not allow you to cancel their service on the website, only by phone. So I called and cancelled through their customer service and guess what? they still charged me for the following month. I finally had to put a block on them with my CC company.
Will never use them again.

Shady and deceitful. it does work but…
Before you sign up for the monthly pass — Be warned that it is a reoccurring fee and they don’t even email you to tell you that you’ve been charged again. I had no idea. LUCKILY, I was flying today and when I tried to buy a pass for the month it told me I already had one on another airline.
I tried to cancel the pass — but they don’t even have a button for me to click on to cancel it! I can’t figure out how to cancel it! They don’t want to let your money go!
I’ve actually had great experiences for the most part with Gogo. Several times when I’ve had issues, they gave me a comp pass. But I can’t give them more than 1 star until they stop being deceitful.

Gogo is absolutely painful to use, I have no idea why a web page can’t even load faster than 90 seconds when Jet Blue’s Fly-​fi doesn’t have these issues.
I got so frustrated that I used a stop watch to time how long it took to load a webpage and consistently over 90 seconds, if it loaded at all.
Hopefully I’ll never get booked on Delta again, had to abandon my research.

Would give this zero if I could. Abysmal. Couldn’t even access email on this connection. Quadruple charged my card. Said they would refund and never did. Lucky to get a text message out on this WiFi. We will all look back and giggle at this service (hopefully) like we do at the old Nokia snake phones.

Their service is about ok as ANY wifi on a flight. The worse part of this company is that once they bill you they will continue to bill you. I subscribed in April 2015 and cancelled in May 2015. They said it was cancelled and I left it at that. I do not pay attention to most charges on my card because I have a lot per a month. It wasn’t until now that I had to cancel my card that I found out the guy I originally talked to on the phone NEVER cancelled the account because he said it would cancel at the end of the term. I spoke to someone today who said that it was impossible to cancel the account until it termed out. If I added a card that and let them charge they could cancel it out at the end of the term. Uh no… I want to cancel it. It’s impossible he says. Wow. Horrible customer service in hopes that people won’t pay attention. So they have taken my money since May 2015.

I bet I could get a laser pointer, transmit morse code to a receiving station somewhere on the ground, and still get an email out faster than this expensive crap. I once had a 9600 baud modem. I had better bandwidth with that modem! I am doing this for real work, and all I need is email. And it SUCKS. Pay for a half hour, get about 10 minutes of real connectivity. It’s 2016 people, this isn’t rocket science anymore, it’s the INTERNET!
1. Cost is excessive, US$ 17 hour or $ 30 for «the flight.»
2. Connectivity is terrible and inconsistent.
3. There is no real «timer’ so that when your connection times out and you may be forced to buy another ½ hour, you don’t exactly know when that is. So you waste more time that way.
Also, their customer service survey asks you about the flight as well as if there were any relevance.

I use this service pretty regularly on Virgin. It is a necessary evil– I like to work when I cross the country and even though it sucks, it is better than nothing. At least they have that going for them.
Connectivity is terrible. Too many planes have the service go out too frequently. Load speed is HORRIFIC. Worse than what I remember dial up to be. Most of the time it gets stuck and hangs and you have to completely shut down devices in order to get it working again.
I have ordered the service for 1 hour and been cut off after 45 minutes– most of which wasn’t productive time due to speed/​page loads. I have been a daily user and held a monthly subscription. Most of the times I use the service I end up contacting customer service.
Cost is outrageous and far exceeds pricing from other services like it– $ 49.95 for a single flight or a month of service. I am typing this from a Southwest flight as we speak– which provides fantastic internet service for only $ 8.
I appreciate that technology in the air is difficult and that it is still a blessing that we can even get WiFi in the air, but paying exorbitant rates AND getting shitty service makes for unhappy customers.

Not worth the $ 5 I spent. Couldn’t do anything outside of check g-​mail. I’ve had AOL dial up work better. I don’t have a problem with a company offering a limited service, but advertise it as such. Make room for a ISP that works or is at least honest about the product they sell.

Well, they have a «captive» audience with no alternative, thus the price gouging. The service works, sort of, except when it doesn’t. A bit infuriating when paying this kind of money for a connection. Maybe some competition will change all of that.

HORRIBLE!!! You cannot stream videos of any kind and then they only offered shopping thru their app on my flight!!! Contacted customer service they said no refund as they showed a lot of data usage and I explained a majority of that was trying to find out how to get their service to stream movies! Sorry we offer no refunds!!! Just wasted $ 24 for nothing!!! Had to pay for a movie thru the airline!!! Horrible horrible experience avoid at all cost!!! So much for a relaxing flight!!!

You can barely call it internet. Even the most basic text web pages have significant problems loading. I have used the service on numerous flights and while it is good to have a basic connection… it is just that basic. It isn’t just an intermittent problem but the standard for their service.

Horrible connection on my flight to Puerto Vallarta. Wouldn’t even open up webpages. I tried expressing my concern to their customer service reps on Facebook, but they literally ignored my message. Not even a «hey, sorry our service sucked for your flight, but we hope you’ll try it again later» message.

Thanks go go, I use your service allot and today I bought a one day pass believing my flight had gogo, it did not. I paid for the in flight wifi by the airline, logged into my gogo account, opened live chat and was immediately refunded! Thats good customer service, was afraid I would be told I was my bad choice to buy without confirming but no problems. Other companies should take lessons from gogo!!!
Forever a gogo customer!

It’s miraculous to have wifi on airplanes. Yes, connectivity may be a bit wanting at times, but, c’mon, you’re MILES above the earth, hurtling at 600 mph in a small cylindrical metal transporter. This service has allowed me to ‘work remotely’ and launch content for my marketing job while also traveling home to see my Grandma in Indiana.
Moreover, I just had an awesome experience with Kenzie, one of Gogo’s customer service online chat representatives. Not realizing that you lose connectivity once outside a certain flight range of the Continental US, I purchased a pass on a previous flight and promptly lost wifi 5 minutes later. I was flying over the Virgin Islands. Oops, learned my lesson on that one. I requested a credit for the hour+ of usage I had anticipated. Kenzie was more than happy to supply a code so that I could get online for a subsequent flight. I’m on that flight now, happily emailing, Google reader-​ing, and Unilocaling away.
I find Gogo to be very responsive and accommodating to customers. They’re doing a good job with a new technology. My ability to write this review from somewhere in the stratosphere over Kansas, USA, is jet-​engine powered proof.

I have used Gogo Inflight several times on Delta flights out of Chicago and I cannot believe how cool this is to be able to reach the Internet through a wireless connection from 30,000 feet. The pricing varies based on the pass you pick, and I don’t have a problem paying $ 12 for an hour or more of service, depending on how long your flight will last because they cut it off as you descend to land.
I read the other reviews about unwanted recurring billing, and all I have to say is that did not happen to me. There are one time passes, and there are monthly subscriptions, and you should be monitoring your bank statement to dispute unwanted charges immediately instead of months later. As far as customer service they have been quick to respond, and were able to answer my questions while I was on the flight.
Their service is not on all airlines, and they are not on all flights yet, so be sure to check your flight ahead of time to be sure it is installed and available. I am so spoiled after using this for like five times now, that when I’m on a flight that does not have it, I start to wonder why a modern piece of equipment like an airplane would not take advantage of what is probably the coolest technology available to keep passengers entertained and connected. It really is my favorite part of flying!