Gerber Collision & Glass

This place is great. Their knowledge of my car and attention to detail was impressive. Tom provided excellent customer service. He was a pleasure to speak and deal with and has exemplary customer service skills!

I just had a 5-​Star experience with Gerber! My car was hit & run. Had a quick appointment for an estimate about a week prior to drop-​off. Luckily my car was drivable. I dropped my car off on Monday and the repairs were complete by Friday afternoon. On Monday, they even offered to drive me back to my office. I received updates about my car via text which was appreciated. They worked seamlessly with my Esurance. Just picked the car up and it’s been waxed and even vacuumed! Everything looks great, like nothing happened. Thanks!

Got up this morning to find that someone had tried to break into my work truck outside the house they had managed to remove a small glass panel on the drivers door glass wasn’t broken an rubber seal was still on the glass I took truck to gerber collision an glass on northwest highway they were so helpful they installedthe glass an seal the people in the office were so professional an helpful an the guys in the garage were brilliant definitely going back there if I have anymore altercations thank you for your help

Today was the 2^nd time we have brought our car to Gerber, and both times our experience has been outstanding! Concetta is absolutely amazing and I can’t imagine better customer service anywhere. Thank you so much for working hard and making your customers as happy as possible.

This Gerber location has repaired my car twice along with my mother’s car once. They are always very friendly and very accommodating. They won’t give you the run around and are honest in prices. Being a single female it is a bit worrisome to get any kind of car repair but they offer a fair price and wonderful customer service. I highly recommend Gerber Collision NW Highway for any body work, big or small.

I started using Gerber years ago because they sponsor the Chicago Cubs. I have had several company cars and drive 40 to 50 thousand miles a year so accidents happen. I was rear ended with my Jeep Liberty several years ago, and the whole front grill cracked when I hit the car in front of me. Lori went out of her way to explain that there was so much damage because the car takes the brunt of the They turn my car around in just a few days with a new fr, a new bumper and several other tweaks. Fantastic service! They handled everything through my fleet company and even grab a loaner SUV for me from enterprise and I was extremely happy with my dealings with Gerber.
I had another situation in a different Jeep Liberty, 2 years later where I was sideswiped on the Kennedy Expressway. The service was once again exceptional and my beautiful Jeep looked better than it did the day before the defendant push me off of the Kennedy Expressway. I had a rental car again and the staff went out of their way to assist in every way possible, even taking care of some scratches that I had accumulated over the past year.
in front end was jacked up in a similar accident on the same Expressway. No joke. My personal car was the one that was damaged this time and it was 13 years old at the time so I was very concerned about how it would look when everything was done. Claire was beyond helpful in the office with getting everything settled with my insurance company and all of the other paperwork that was involved. She made it painless and kept me po the status of my vehicle I was able to pick it up on Saturday morning was so thrilled with how good my car looked. My entire family uses this location, even though there is a Gerber four blocks from them.
The service that you receive from the first time you call to the last time they call you to tell you that your vehicle is ready is head and shoulders above the average body shop experience. They unclog my windshield washer line and fixed a couple of that I picked up in my parking garage at an extremely reasonable price.
Everyone knows that this is my body shop and I will continue to recommend their services! Dealing with them always takes the sting out of whatever wreck I was involved in.

STAY AWAY
Worst experience with a body shop to date.
This place does NOT know how to properly inspect, detect damage, and fix the issue accordingly. All they care is about getting your money, or your insurance money.
If you confront them about a problem with said work, they won’t give any effort in order to solve the problem. I mean if you bring them a 2014 vehicle, with minor damage, and they try to justify obvious mis-​alignment issues «because that’s how this year’s make and model came» then i’m sorry but that’s the biggest lie i’ve heard my whole life. Already took my car to another shop whom is more than happy to work on the car, and fix it in the proper manner. All i can do is warn people to stay away, because sweet talk doesn’t fix my car. And feeding bs lies to someone who is a car guy is a mistake in this case.

Can I give zero stars? I wish I could …
I filled out an online form to have two rock chips repaired; this form was completed on ³⁄₃. I received a call from Gerber on ¾ to setup the appointment. The customer service representative assisting me was nice enough but her only goal was to make the booking and not answer any questions. For example, despite the online form requiring me to submit two preferred times (³⁄₈ either at 9 – 9:30 or 9:30−10 am) I was told my appointment window was 9 am through 3 pm. After suggesting that a six hour window was somewhat unreasonable I was told someone would be at my house between 9 am and 12 pm; a confirmation call would be placed on the morning of the appointment. I was then told not to bring my car directly to the location but that someone would come out to my residence. Great, sounds convenient.
Received a confirmation call on ³⁄₇ with the three hour window still intact.
Today, 3/​8, I received a call from the technician at 10 am who informed me that his morning was booked solid and he would not be arriving until some time between 3 and 5 pm. I’m sure you can imagine how wasteful this has been to my morning and the arrangements I made to be here for the agreed upon service window. I am also very disappointed with the incredible disconnect that seems to exist simply have the repair performed.

Horrible customer service for the Mobile Glass Service.
Scheduled appointment was from 800‑1200 on a Monday and at 230pm, we’re still sitting there waiting for the driver that «cant be reached on the phone.» After multiple calls to random CS reps there, i finally spoke with a manager who had every excuse in the book. Technician finally showed up at 5pm and didn’t really offer an apology.
Wasted an entire day waiting for this company. Never again will i call Gerber. All this could have been avoided with a simple courtesy call to us… THE CUSTOMER.

My 1995 BMW 325i was recently repaired at this location. Gerber was recommend by my Insurance and it was close to my home. In the past for any collision repairs I would always take my car to Knauz Collision in Lake Bluff. They only reason I didn’t do it for this incident was Knauz is just to far from my work and I’m to busy to drive all the way there. After this I think I will make the 40 mile drive there. The first time I went there to get the estimate I felt I wasn’t really listened too. I auto-​crossed on the weekends with my BMW and it never left a garage except to race. I don’t race anymore and the car is my daily car now so I know every dent this car has.
I told the estimator all the dents in the front (the hood, side panels, front bumper and windshield) needed to get repaired. I saw him circle on a sheet the major damages that were on the car and I reminded him all the little pin point dents on the hood need to get fixed. He said yeah we’ll take car of the whole hood. I drop the car off for repairs and pick it up a couple days later which I thought was quick. I pick up the car in the morning before work, I was running late to work so I really didn’t really look at the car that well. But the hood looked funny, it looked hazy but the estimator told me the paint needs 30 days to settle. But I still wasn’t really persuaded but I needed to get to work. The day after I really looked at the car the paint job felt grainy and it still looked hazy. And I saw about three small dents (2 on the hood and 1 on the front side panel) Dents that should’ve been repaired, I called Gerber they apologized and told me to come in and they would get the dents out. I said sure but I was little upset. Meanwhile it rains and the windshield they had replaced drys with a spotty film that doesn’t come off I tried windex and it did nothing. I just got very upset called my insurance complained to them. I ended up taking my car to Knauz Collision to get it repaired the second time. When Knauz saw my car they just laughed and said they gave you the car like this, because it looks horrible.
To make a long story short my insurance wanted me to give Gerber a second chance to repair the damages that should’ve been fixed, so I gave them a second chance, and to apologize Gerber agreed to fix 3 rust spots that were starting to develop on my car. I picked up my car from the repairs I started to drive home and my rear view mirror is just flopping around so I called Gerber they apologized for the mirror and told me to bring it back in. Which I told them I would on my day off. I thoroughly inspected the car when I got home noticed a dent (the same dent thats have been there from the beginning on the side panel) The car looked like it was hastily washed and waxed, there was wax residue everywhere. I could do a better job waxing my car. This is work that was supposed to make me happy. NOT HAPPY with Gerber.
Anyway I drop the car off again, the mirror gets fixed and so does the dent. I’ve had the car for a day and then I noticed the paint where the rust was fixed is coming off and the rust is showing. It’s only been 1 DAY I was expecting maybe a year or two and the rust would re-​appear, nope 1 DAY. !!! I am absolutely unhappy with the work done to my car, they did a very sloppy job and I regret giving them a second chance.

I would highly recommend these guys. They are honest, fair priced, do great work and a pleasure to work with. Thanks Gerber.

Due to getting side swiped then having an unfortunate collision with a classic car, my vehicle has been repaired twice by George at Gerber Collision and Glass at the NW HWY location. He and Sandra are WONDERFUL! The communication about my repairs, the personal service, I can’t say enough good things. These 2 go above and beyond. I highly recommend them.

A couple weeks ago I got into a moderately bad accident in Glenview and we had my car towed to this Gerber. The mechanic who gave us an estimate on repairing our car — Maurice — was WONDERFUL. He gave us an honest estimate, and when it looked like the car was totaled, he recommended we sell it on Craigslist. He even offered to keep the car at the shop at no cost for several days after he’d given us the estimate. We ended up finding a buyer for it (which we never expected) and two days later the guy buying it met us at the shop. When it looked like the buyer might back out, on the sale Marice said «you’d be crazy not to buy this car for that price» and talked him back into buying it. *whew* Anyway, Marice was the best, and we’ll look him up again in he future. He also mentioned though that he usually works at the Glenview shop, but that’s outside of Chicago so I couldn’t put the review there.
THANKS MAURICE!!!

Founded in 1937 by Phil Gerber this is now the biiggest and probably one of the best shops you can take your car to for collision repair or glass replacement. They guarentee their work and have expanded so much in recent years that they now boast about having over 20 locations in Ill. and even one in Seattle, Wa.