Four Seasons Cleaners

My jacket is cleaner than its been in a while, and everyone I interacted with at this place was really friendly. My order was also finished a day earlier than expected, which was nice. The price was exactly what was stated when I dropped it off. Don’t know what else anyone wants from a dry cleaners!

I’ve come here multiple times for both dry cleaning and shoe repair services. Every staff member I’ve worked with has been incredible rude and unhelpful. I have tried asking basic questions and for basic explanations and every time have been treated with a complete lack of respect, on my latest experience the lady at the desk just stopped talking to me and put her headphones in to end our conversation. By far one of the worst customer service experiences I’ve had in the city of Chicago.

This place is located in the same building as my office, so it doesn’t get more convenient. I have always been pleased with their dry cleaning, but today I picked up a pair of boots that they replaced the soles and heels on and the work was impeccable! I always try to repair shoes instead of replacing them, but it’s getting harder and harder to find good cobblers in Chicago as we have become such a disposable society. I’m very happy to know that I can bring my worn out footwear to Four Seasons and get them back as good as new.

PLEASE BEWARE!
I cannot discuss the details of this transaction… However, make sure to double and triple check the amount you will be paying per piece of clothing to be dry cleaned prior to dropping off your clothes. Make sure this is in WRITING. The woman behind the counter might say she can’t print a receipt because the systems are down, but I would advise you to not leave empty handed.

I have been going to Four Seasons for years, and I love this place. I had to leave a review because they just bailed me out of a jam. I had a tux that needed alterations for an event this past weekend. I brought the tux to them on Wednesday, they took my measurements got it altered for me by Friday. They went out of their way to get this done and I am very thankful. I will never bring my dry cleaning anywhere else.

BUYER BEWARE!!! DON’T GO TO THIS CLEANERS!!! I WOULD GIVE THIS PLACE A NEGATIVE NUMBER IF I COULD!
I should have read the reviews in more detail before I went to this place but I saw 3 stars and figured I’d give it a try. This place is located right next to my office and I needed a few silk shirts fixed. I took 4 in and explained what needed to be adjusted. April didn’t seem to think anything would be an issue in fixing them and told me they would be ready in a few days.
The following week, I went back to pick up my shirts and April mentioned one of them bled a little in cleaning. This surprised me since I have had all 4 of these shirts cleaned before with no issue. As I started looking at them, I noticed that it wasn’t bleeding of color on one of my shirts, the whole center section (which had a special detail on it) was a TOTALLY DIFFERENT COLOR! I told April that the shirt had been damaged. It was a solid color when I brought it in and now it was 2 different colors. She immediately got very defensive and told me I was wrong that the shirt was in fact 2 colors. We were at an impasse and she suggested I try to find a photo to prove the original color of the shirt. While I wasn’t thrilled about this since as a customer, if I am saying something isn’t right, you should work with it, I told her I would see what I could do but, logically, why would I lie about my shirt being ruined when I was paying for 3 others.
No worries though, I left and said I would try and find a photo. A few days passed and I hadn’t gotten around to looking for a photo due to work but was planning to that upcoming weekend. To my surprise, April called me on Friday and asked if I had found the photos. I told her I hadn’t looked but would that weekend. So here is the kicker folks.
The conversation could have ended up SHE PROCEEDED TO TELL ME… that after some thought, she did recall my shirt and it was 2 colors when I brought it in and that I was lying. SHOCKED, I told April that I thought I was a better expert on how my clothes looked since I actually owned it and she had only seen it once, likely among hundreds of other clothes that day. That set her off even more and she started screaming that she was doing me a favor by even trying to prove my item had been damaged (huh?). I remained calm (as she continued to yell and cut me off) and, in frustration said look, I will try and find the photo but from a customer service standpoint, this has really been an unpleasant experience. I have never been spoken to in this way and, regardless of what happened with the shirt, wouldn’t be coming back. That really set her off and she started cursing at me, calling me a variety of unfriendly names before she slammed the phone down and hung up on me.
Now, I found the photos to prove she damaged my shirt, but honestly, fighting with this woman over a Gap shirt just wasn’t worth it to me so I didn’t bother taking the photo back to the cleaners to state my case. Call me a wuss, I’ll take it but after the interaction I had with her, the thought of fighting again over MY clothes just seemed silly. What I did do though was post this review and report her to the Better Business Bureau. No one, AND I MEAN NO ONE, should ever be treated this way by someone in the service industry and if you can’t treat people nicely, you shouldn’t work in a service job.
I am sure April is great if you don’t question or complain and if you continue to frequent this place, I hope you never have any issue. But based on my experience, if you ever have an issue, be prepared for an ugly fight.

April is absolutely incredible. I’ve been coming here for years and it’s always been top notch service and quality. Even stains other cleaners were unable to fix, the magically were able to correct here.

I began coming here for over 5 years because I can get all of my drycleaning, mending, altering, and shoe repair all under one roof. Not to mention they do an impeccable job on all their services. The prices may be a bit more than what you’ll pay elsewhere, but the value far exceeds those prices. They have never ever lost or damaged anything and my shoes always look better than when I originally bought them.

Just had a horrible experience at four seasons cleaners. Took a Brooks Brothers sweater there this morning. When I went to go pick the sweater up, I discovered they had ruined every button on the sweater. Their response «sorry it happens.» «We foiled your buttons.» Maybe its me, but doesn’t foil hold heat and steam in, which will be bad for a wooden button. Just my thinking… They offer to get the buttons fixed at the store. I ask can I get that in writing they reply no, now please leave my store, despite that the store was not closed. They then stated I was a bad customer, for complaining. I will NEVER use again. Do not recommend.

«Shoe Shine April!»
I’ve been coming here for 1 year for David to shine my shoes. David knows how to get his hands dirty and does a fantastic job. For only $ 5 and a modest tip he knows how to send a man on his way looking «so executive».
He can do boots, shoes, suede, in any color. You can leave him a bunch of shoes and come pick them up later. He’s always up for the job.

April is amazing and although they opened a cleaners in my building, I will only go to her.

This is my first Unilocal review. I’ve lived in Chicago since July 2008 and have had PLENTY of negative experiences at stores and restaurants around the city, but this is the first time that I have been so angry that I have been moved to submit a review.
If I could give this place zero stars, I would.
I work at a company that has an office in the same building as Four Seasons Cleaners. I brought in 3 pairs of jeans and a pair of dress pants to be altered on a Thursday. The jeans all needed to be taken in at the waist, and the dress pants hemmed. April (the owner, manager? I don’t know), was very sweet and friendly, and told me she would have everything done sometime next week, and I told her that would be fine, I was in no rush. She filled out a receipt/​claim ticket for her records and took my pants. She did not tell me how much it would cost, nor did she give me any kind of receipt or ticket, which I thought was odd, but I was in a hurry so I had to be on my way.
To my surprise, she called me Monday morning to let me know my things were done and ready to be picked up. When I went to pick up my things, she greeted me and asked for my last name, brought me my things, and swiped my card before giving me a receipt or even TELLING me how much it was going to be, and she didn’t let me look at the work before charging me ONE HUNDRED DOLLARS. I was so shocked that I didn’t even realize that she never gave me a customer copy of my receipt. I walked out of there thinking, «for $ 100 these pants better be FLAWLESS».
I went back up to my office and tried the pants on in the bathroom. The hem on the dress pants was fine, but on all three pairs of jeans (where the waist was taken in), the pockets were crooked, tilted, and WAY too close together. I mean, it was almost comical how they looked when I tried them on. Anyone with two eyes could see that it looked all kinds of wrong.
Now here is the part where I need to tell you something about myself — I am a total and complete wuss. I NEVER complain or confront anyone about service/​quality, even when I should or am completely entitled to as a paying customer — I don’t send back food at restaurants, I don’t tell the hairstylist when I’m not happy with my haircut, I don’t ask the cleaner to redo an item if they didn’t get a stain out. This time, however, I was so upset, and the work was so CLEARLY unsatisfactory, that I went back downstairs with my jeans to talk to April.
I calmly walked into the shop, and told April that I had a question about my jeans. I explained to her that the fit of the waist was fine, but then I showed her the back of each pair of jeans and showed her how off-​kilter all of the pockets were. At first she seemed to acknowledge that they didn’t look right, but as soon as I asked her if she could just undo it (thinking she had left the fabric in), she became very argumentative and defensive. She told me she had cut the fabric out, and she kept trying to explain to me that if you take in a pair of pants down the center of the back, it will move the pockets closer together, and I kept telling her that I understand how it works, but that 1) I have had almost every pair of jeans I’ve ever owned taken in at the waist because of my body shape and I have never had this problem, 2) not only are the pockets too close together, they are tilted inwards, and one pocket is higher than the other on all three pairs, 3) if she knew that the pockets were going to look so strange from taking in the fabric, she should have cleared that with me before working on them, and 4) if NOTHING ELSE, I am telling you that, as a paying customer, I am very unhappy, and I would like to see if we can work out some kind of compromise or solution. She wouldn’t hear it. She kept deflecting my questions and getting into circular arguments with me, refusing to even apologize or do anything to try and help the situation. Finally, she said, «I did everything right, no other customers have ever complained about this, and you should use your common sense.» WHAT!!! At that point, I asked her one final time if there was anything she could do to fix my jeans or at least give me a partial refund, she said NO. I grabbed my stuff off of the counter and walked out of there with tears in my eyes from being so angry.
I don’t know if I’ve ever experienced such an appalling lack of customer service in my life. She RUINED three pairs of my pants, and charged me $ 25 per pair to do so. All I wanted was for her to apologize, offer to attempt to fix the problem, or give me some kind of partial refund, but I couldn’t get her to do any of those things. Obviously, I will never, ever go near this place again, and unless you want your clothes to be butchered, I suggest you steer clear as well.
UPDATE!!! — While I was in the throes of rage while writing this review, April called me and told me to bring the pants back and that she would try to fix them. I’ll let you know how this goes…

I bought two designer jeans while in Europe and had them altered, April is such a darling of a person she took great care of my jean’s needs and took the time to explain the difference between original hem and a regular hem.
i chose the original hem, which turned out great you would not even know it was shortened.
What I am most impressed about is that I forgot my $ 125 Bose headset in one of my jeans’ pocket and for the last week searched frantically for it, until today I found in the jean that just came back from the dry cleaners.
I was very happy to find my headset intact, April you guys rock and I am very pleased with your service.

This place is great. They’re fast, do a great job, and reasonably priced. Very friendly staff also. I got a variety of services done, from dry cleaning to alterations, and everything was impeccable!

I’ve been coming here for shoe shines for 2 years, and I finally had to write a review. This is a review for the shoe shine onsite at Four Seasons Cleaners – they give wonderful shines, at very reasonable prices (about 20−40% less than what you’ll pay at Shoe Doctor in the Monadnock building), and they’ll do it while you wait. It’s really amazing service, and the guy really knows how to wax and buff shoes. He’s definitely not afraid to get his hands dirty pampering your shoes!
I agree with some of the other comments on the management of the dry cleaner being a bit huffy (and quoting expensive prices) for alterations. I’ve never been a huge fan, so have stuck to just the shoe shines, which are done by a local guy who just rents space from the cleaners.
Five stars for a great value shoe shine! Just go! You’ll be able to see your reflection in your shoes and you won’t regret it!

April is amazing. The shop is the cleanest cleaners I’ve ever seen. You get everything back ontime and neatly packed. I’ m from San Francisco and our cleaners do not compare. Go here if you need dry cleaning in Chicago. We gotta get one of these here in SF.

This place is awful. First time in my life someone wanted to charge me extra to launder shirts because of size. who does such a thing. Never coming here again.

I cannot stand this place. I thought it would be convenient since I work in the building, but the customer service makes me want to throw up.
On the outside, the lady who owns it looks nice and warm (only at first glance, I must warn). I needed something altered. It was a Forever21 dress which I paid 20 bucks for and I needed it taken in. She put pins lining how much she can take in. I then said it would still be too big for me and that I will just return it. She took the pins out in a very angered manner and said «I told you from the beginning I cannot take too much in and that it is hard work.» She then said «Hurry hurry» and shut the door in my face.
That day I also had other things I wanted to alter, but after that little bitch fit she threw, I just left. I did apologize for wasting her time on my way out, but she didn’t even look at me or say anything. How rude!!!
Oh she was also trying to charge me $ 30 for the dress alteration. It was going to cost more than the dress itself!
I will never ever recommend this place nor will I ever return.

They offer superior quality work and great customer service. My clothes always come back well-​cleaned and pressed. It’s not cheap, but if you’re paying good money for your clothes and want them to be taken care of you’ll get your money’s worth.
I’ve had terrific shoe shines and shoes re-​soled here, saving money that would’ve been spent on a new pair.
Love this place

I get my dry cleaning done here and it always comes out great. You can get your shoes shined here and on occasion I will have get some minor alterations done. just drop it off, go back to work and pick it up later.
Always quality work.