Fix Auto Chicago

I took my Corolla here. Hernan explained exactly what they would need to do to fix my car that was damaged by someone rear-​ending me. He also explained all of the different routes I could go with insurance. He didn’t pressure me and told me to think it over and give him a call. I ended up going back to get the work done because it was pretty affordable. When I dropped my car off on Monday Hernan again went over what they were going to do and told me my car would be ready in a couple days. Fix Auto kept texting me to keep me updated on the progress of my car. Next thing i know my car was actually ready a day early. Fix Auto did fantastic work and I will definitely be back if I ever need anything done again. Hernan is amazing!

Took Lexus in for repair after wife scratched front bumper. Initially I was put off that they decided to paint rather than replace — the scratches seemed deep, to me at least. They did a remarkable job. Perfect. Talking to them, you get a real sense of attention to detail. Also, it’s rare to find a staff so friendly, polite, and professional. I was thoroughly impressed and will recommend to anyone who will listen. Thanks, guys!

My Lexus GS was hit on the drivers side, rear bumper. I was filing under my insurance and I called McGrath Lexus to see what body shop they recommended and they recommended Import Auto (NOW CALLED FIX AUTO — Same Location!). Fix Auto was also one of my preferred vendors through State Farm so I felt very comfortable using them.
I called to set up an appointment for an estimate as I wanted to get an idea of how long it would take so I could schedule a good time to drop the car off for work. Maria booked my appointment and was very friendly. Hernan was my consultant who looked at the car. He explained it would take around 4 to 5 working days or possibly a bit longer if there was more damage under the bumper.
I set up an appointment to drop off my car a few weeks later. Maria arranged a rental car for me through Enterprise. I had asked her if it was possible to get an upgrade on the rental car since I occasionally drive around clients (I’m a Realtor) and my insurance only paid $ 25 a day. She said she would have Enterprise take care of me. Sure enough, when I dropped my car off at 8am, Enterprise was there to pick me up and put me in an SUV for the price of a mid sized car. I couldn’t complain! Thank you Maria!
Hernan called me the next day to explain what work needed to be done. He told me it would take a couple extra days than we thought because there was some damage under the bumper and a few minor parts needed to be ordered. It was a Wednesday when he called and he told me that the car would be complete the following Wednesday. Throughout the process I received text messages from Fix Auto updating me on the progress of the car. One text message even read «You’re Lexus is very happy here! Why? Because we are taking good care of it until it comes home!» I couldn’t help but laugh. What was next, a photo of my car at nap time?
Anyway, Hernan called me the following Monday to let me know the car would be done around 4pm on Wednesday and asked if that time would work for me to pick up the car. He then called me the next morning (Tuesday) to let me know the car was going to be completed that day and that I could come pick it up at 4pm that day instead if I was able to make it over there. I drove my car to enterprise and they gave me a ride to fix auto to pick up my car. Everything looked fantastic! The car was perfectly clean and the work was truly done right.
Throughout the entire process Hernan was awesome. He explained to me exactly what was going on, exactly what work they were doing, etc. etc. Since this place was a preferred shop with State Farm I never had to do a thing outside of file the initial claim. Hernan took care of sending all the photos to State Farm, billing the insurance company and even billing the insurance company for my rental car. All I had to do was pay the deductible at the time of pick up to Fix Auto and off I went.
When it comes to Auto Body shops many people always hear horror stories but this is a place you never have to worry about. It is the same type of service you’d expect walking into a Lexus dealer. The majority of their jobs are Lexus and Acura so you know things are being done right.

This repair shop has demonstrated great customer service and quality repairs for myself and family members. Getting into a car accident can be an overwhelming experience, but Import helps to navigate everything from your deductible to your rental car. I recommend this place to everyone that is looking for an honest repair shop that really serves the customer.

I had my Silver ES 300H repaired here and my car was fixed and done correctly with lifetime warranty in less than a week. It was faster than GERBER that’s why I had to leave it here after my accident. I want to thank the whole team that made everything headache free and thanks for being partners with USAA.

AMAZING service from everyone at Import! Someone hit my car and their insurance company really dragged it’s feet but the good people at Import were on it and took care of everything. My car looks brand-​new! To top it all off, they gave my car the best inside and outside cleaning it’s ever had! Highly recommend it – great folks and great service. Thanks, Import!

Jack and Maria took exceptional care of me and my Lexus IS 250. When the insurance company tried to be cheap and order after market parts, Jack went to bat for me when the installed parts looked bad and didn’t fit properly. He helped me get OEM parts and then did an expert job of installing and painting them so that my car looks better than ever. Like someone else said, if I have to come back for another car repair, I know exactly where I will go. Highly recommended.

I challenge anybody to find more outstanding people, service, professionalism and automotive repair skill anywhere in the city. Having spent over $ 30K repairing 4 cars over the past year, I received across the board 5 star perfection every time. I know they do contract service for some of the big luxury car brands so they are highly vetted.

I have had my 2011 Camaro repaired and serviced a total of 3 times at Import Auto and I will keep coming back if I have to. First time was in 2011, and then twice in 2013. While I hate the fact that my car has been wrecked 3 times, I must say that their customer service is superb and their repair skills are amazing… My car looks perfect every time they are done with the repairs.
My car insurance agency (USAA) actually highly recommends them for several reasons, such as: cost effectiveness, customer satisfaction, and the fact that the owner is a military veteran.
Take it from me, someone who has had on average 1 accident per year and have been to MANY different repair shops prior to 2011. Import Auto will NEVER disappoint you, and in the even that they do (because perfection is impossible), you better believe that they will do everything to make it up to you. Reason why I don’t believe the details of the customer review that rated them a 1-​star. It’s just not like them because they truly live up to the sayings «the customer is always right» and «satisfaction guarantee». Well, at least that’s what I always get!!!

Great people great work not much to say besides the fact of my car looks new again. Jack is very professional and Peter and Andy the owners will personally shake your hand upon arrival. This is the best body shop I have ever used in my life and I will send all my friends and recommend them to everyone

After having my BMW 330i’s suspension system and coolant/​radiator worked on this past February, I can’t speak highly enough of this place.
Highly professional, competent and friendly. Thoroughly honest and good pricing. Upfront communication. Pleasant waiting area.

Terrific experience– did what they said they would do, when they said they would do it, for a reasonable price.

This was my insurance company’s pick, and it worked out well. They worked with the insurance co and the rental co well. And they fixed my door good as new, when they said, and even washed my car. How could I complain?

I have used Import Auto on several cars over the past 10 years. Perfect result every time. These guys really are experts in their trade. Using the, again on my wife’s car they are the only place you should go.

Three weeks ago my condo management office contacted me to let me know that the hired landscaping company of our neighborhood had hit my parked IS 250 Lexus (2009). I left work in a panic not knowing what the damage would be. Upon arriving home I looked at the back of my car and holy smokes-​the landscaping company truck had severely damaged my entire bumper and a portion of my trunk/​spoiler. I was devasted!
I contacted the landscaping company corporate office and they acknowledged full damage of my car and told me that they would pay whatever the cost – I just needed to get an estimate. I contacted McGrath Lexus, and they told me to take my car to Import Auto, Inc for an estimate. I did so the same day. Within (2) days I had my car at Import Auto for the repair. Peter promised that they would take very good care of me.
Within one week I was called and told that my car was ready. (March 4^th)
I couldn’t believe it! Import Auto, Inc had done a FANTASTIC job on my car. It looked every bit of how it did on the day that it was delivered to me. Peter and his staff were very professional and I couldn’t thank them enough for their kindness and for the work done on my car. Because of the FANTASTIC job that was done on my car I was able to celebrate my March 6^th birthday with an extended smile.

I had my Lexus IS250 repaired at Import Auto after an accident. The impact and damage was mostly on the back driver side wheel.
I found import auto because they house someone at my Lexus dealership. I took my care in the week after the accident to get an estimate and to have my car serviced. The Import Auto employee gave me an loose estimate saying that the wheel and tire need to be replaced and some work on the bumper would be necessary. It would be about $ 1,200. She said that she couldn’t provide an estimate right there though because it would be a part of an insurance claim. So my car got serviced and my tires were rotated, which was the start of the confusion.
I called Import Auto the following Tuesday to figure out the logistics of how to get my car fixed. I talked to Andy at Import auto on the phone and he said that I could just bring the car to the shop instead of the dealership. I proceeded to drop the car off at the shop Tuesday morning. I talked to Sam there who briefly looked at my car while I explained to him where the damage was and that the wheels were rotated. He barely looked at the car and said it was an easy job. He then asked Lucy to call enterprise for a rental car and I was on my way.
I picked up the car on Friday and immediately realized that they had replaced the wrong wheel. I went back into the shop and told Lucy that the work done was incorrect. She called Sam out and we walked out to look at the car together. Sam immediately told me that I had not told the person I dropped the car off with that the tires were rotated. I reminded him that he was the one that I dropped the car off with and there was no response. He told me he would call State Farm on Monday and call me on Monday. There was no call on Monday so I called them Monday at 5 because I knew they closed at 5:30. He said that the insurance would not cover this and that they could clean up the wheel for me but they would not replace it. He went on to bring up damage to all the wheels and the one they replaced was the most damaged even though it was not the wheel that took the brunt of a auto collision. He said that he spoke to the Lexus technicians and that confirmed this. I am not even sure why this stuff was brought up since it has nothing to do with repairing the damage of my vehicle which is what the insurance company is paying them to do.
So I called State Farm and there was no record of Import Auto contacting them on Monday. I called the Lexus dealership just to confirm what Sam had talked to the technician that worked on my car. I got a call from Peter, general manager of Import Auto, on Tuesday. He had the audacity to start the conversation by complaining about getting multiple phone calls about a wheel before having a chance to talk to me. He told me to bring the car in. I brought the car in and he said they would repaint the wheel, not replace it, and they would not pay for a rental car. Peter told me to call the insurance company to get a rental car again. They called Import Auto to talk about the issue and then AGAIN told the insurance company that I did not inform the person I dropped the car off with that the tires were rotated. So they would not pay for a rental car. Finally, the McGrath Lexus stepped up and has offered to repair the damaged wheel and touch up my other wheels.
So where do I think things went wrong at Import Auto:
1) Communication: Sam took my car in first and Peter did my estimate. My guess is that Sam never told Peter that the wheels had been rotated.
2) Excuses: when they figured out that they were wrong, there were lots of noise that they were trying to introduce to the situation. Damage to other wheels, extra work done, etc. They continued to ignore the simple fact that they did not repair the damaged wheel.
3) The Cover Up: For whatever reason, they kept their story that I did not inform them that the wheels were rotated. Sam knew that the tires were rotated. He remembered as soon as he saw the car again on Friday. He just told me that I was supposed to tell the person I dropped the car off with. Again, that person was Sam. He just didn’t tell Peter I suspect. However, they continued to tell the insurance company, State Farm, this lie.
4) Not Admitting Fault: Import Auto would not replace the wheel claiming that it was fine except for cosmetic damages. Even though an employee of Import Auto told me that the damaged wheel needed to be replaced, another body shop told me that the damaged wheel needed to be replaced and Import Auto deemed another wheel that wasn’t even involved in the accident needed to be replaced. How do you explain that one? Peter even went on to tell me that everyone of my wheels were bent EXCEPT for the one involved in the accident.
The bottom line is that I would never take my car to Import Auto. I would warn you to think twice before doing it yourself.

So far, I have brought my car here twice. Once when I rear-​ended someone and it was nearly totalled, opps and once for general repairs. I have an older car and even though they had to order parts etc, the big job was done in under a month and the other work was done right on schedule. They have great prices, a clean and organized facity (come on, I am a girl) and the people that work there are really helpful at explaining everything, I was never made to feel like my questions were an inconvenience. Plus they gave me REALLY good chocolate when my car was done.

Import Auto did a terrific job reparing my Lexus 400h. They bid competitively on price, made the car look like new, and completed the job on the early side of the time quoted.
The repair was to the passenger door, and right front fender. The damage resulted from running into an unseen stationary barricade in a parking lot at about 2−3mph.
[UPDATE] Another good repair job from Import Auto. We sold the car above for a sexy 2009 Toyota minivan. Two weeks after receiving it from the dealer, a friend rubbed the passenger side against a parking garage post. (It’s a big car…) We took it to Grossinger Toyota for an estimate and to Import. Import was a little cheaper and had done such great work for us before. They did an amazing job again. Car looks perfect after the repair.
I had the repairs bid by three locations in Chicago: Erie-​LaSalle, Elston Auto Body, and Import Auto. Erie estimated approx. $ 2300, Elston and Import were both at about $ 2000. However, Import’s estimate included a new door, not just a new skin to the door as quoted by the other shops. Because safety bars may have been bent and the door was clearly twisted out of alignment with the doorframe, a new door was a more costly but better fix for the estimate. In the end, it demonstrates that they were better at estimating b/​c Import confirmed that the door needed replacing due to structural damage. Either of the other shops would have been forced to increase the repair cost once they discovered the damage.
Elston was referred by our insurance agent and likely would have done good work. I found them responsive and competent during bidding. Import was referred by two different sources at McGrath Lexus, specifically for Lexus repair.
Import estimated $ 2K and 4 – 5 business days for the repair. The final bill was right on target with the estimate. We dropped it off on Monday morning and picked it up on Thursday afternoon.
The car looks like new. The new door is perfectly installed. They perfectly matched/​blended the color («Bamboo Pearl»). No overspray or mistakes are evident after several days of possession and many reviews under various light.