Fifth Third Bank

The mortgage division of this bank may end up costing me several thousand dollars.
I began the mortgage process with them in October. The rate was 2.75% with no closing costs if I open an account.
They pushed me to open a personal account immediately, and I gave them my business account as well as I was really pleased with the deal. I jumped through all of their hoops, answered their questions, submitted all the paperwork.
Fifth Third then opened a credit card for me that I did not approve. It took two calls to cancel it.
They sent out an appraiser who took 10 minutes to measure some major rooms in my condo and ask me some questions. He did not look at every room in my condo. His assessment came back 20% low. I was told by my broker that they couldn’t schedule a second opinion.
This slowed down everything. My closing was finally scheduled in January. No brokers showed up, no one emailed me, no one called. I was told by my broker’s assistant that we’d reschedule in a week. I never heard from them.
During this entire process I expressed concerns that I would lose the rate that we had secured and was told we were locked-​in.
In February I received a letter from the bank saying my loan was denied because of insufficient association reserves and that there was no re-​submitting (btw, our association just met and decided to up our reserves).
My broker would not respond to my phone calls, only my emails. He, a vice president, thought it was unreasonable of «Them» to refuse me. Who’s them? Isn’t he them? I feel like I’m caught in a good cop/​bad cop routine and someone got a bonus for my opening an account with them.
Tried the closing the accounts today and the bank wants to charge me $ 50 to close the business account I opened. I have to submit a form to the banker for him to review with his regional manager to determine if they will waive the fee. Seriously? A banker can’t waive a $ 50 fee.
THE WORST PART OF ALL OF THIS: The rates have now increased. Thanks, Fifth Third.

The absolute worst customer service I have ever experienced at any Fifth Third branch. I have been with Fifth Third for about 15 years but I am going to switch to another bank.

I didn’t give this brank of Fifth Third Bank 5 stars because it was my first time using Fifth Third, so I can’t really know if they’re stupendous :)
I had to make a deposit for a relative, and his account is at Fifth Third. Since I take the BNSF Metra to work each day, I looked online for a close location on my way to work downtown, and viola — they have a branch at 222 S. Riverside Plaza — the building above the south concourse of Union Station! Very convenient! The branch is very nice inside — one of the nicest environments inside a bank that I’ve ever seen — very inviting. Staff was friendly and helpful, and I was in and out in about 2 minutes. Good job!