Fifth Third Bank

I don’t have an account at this bank, and because of this particular branch, I would definitely not consider FIfth Third.
Thursday afternoon I utilized an ATM in their vestibule. Keep in mind this is NOT my bank, but it was the closest ATM, so I bit the bullet and paid the fee to get some cash. Then I thought I could walk in and get 2 $ 10 bills for a $ 20 bill. Seems straightforward, right?
Not so much.
The teller (who was the senior teller by the way), was extremely cold and unprofessional. When I asked her if I could have 2 $ 10 bills for the $ 20 bill I just received from their ATM, she asked me if I had an account, to which I told her «no». Then, in a very cold tone, said «we don’t make change but I’ll do it this one time as a courtesy». Uh, you’re a bank. And you don’t make change? Her entire body language and tone screamed to me «I could care less about what you want».
You never know who you are greeting, so you should always be professional and nice in a customer service role. Apparently she doesn’t know that.

This branch has to have the friendliest staff of any consumer based bank I’ve been to. I maybe go in there once a month for a mortgage payment, but they still remember me. While I wish they had half the ATMs Chase does, when it comes to my next business account (soon™) it will be at Fifth Third and because of this branch.

Everyone at this branch is friendly, helpful and professional. As good as it gets, especially for a bank. I moved my accounts from Charter One after their fees were driving me crazy. Now I have minimal fees and maximum customer service!

One of the best branches to go to. The staff is very helpful and also very friendly. I am always greeted with a smile and great service. I recommend going the if your looking for that warm, at home feeling.

Absolutely one of the worse banks I’ve ever been in. The branch manager lacked professionalism and dressed as if she was going clubbing. My husband and I were cashing a check drawn on Fifth Third Bank and we had to go to the bank on 3 separate occasions in order to cash the check. The funds were available, but they made all kind of excuses for why the check couldn’t be cashed. We ended up having the customer who issued the check call the branch manager while we waited at the bank. She finally said yeah okay, go up to the teller and they will cash your check. She had such an attitude and was extremely rude. I would never consider banking at Fifth Third. The first impression is a lasting one.