Ferguson Enterprises

I dealt with the location in Addison, Il. I ordered on the phone and was told that everything would be available in a couple of days. My partial order was a hassle to pick up (nothing pulled and grouped together until arrival). I was then notified my faucets were in and then could not be found when my contractor went in to pickup. Bottom line, 10 days later I am still waiting on items. Product availability was misrepresented, customer service follow-​up left a lot to be desired and absolutely no consideration from them for the inconvenience.

Ferguson was easy to work with and Todd was a great help to us when we began to look for our shower bar & head. When we made the decision he made the order process easy. My only frustration with them is their business hours!

Part 2
The end of the story:
I ended up calling this store on Cicero to ask if I really am missing a part of my extender. The guy spoke with me was wonderful — he was extremely professional, friendly, and thorough. He found the part in his store and confirmed I had bits missing. I explained what an impossible mistake it was for me since I bought it for our bathroom in Fairbanks and could not simply come back. Since it was their mistake, he offered to ship it to us using next-​day air for free. He also explained what I should do for a refund. Everyone I spoke to in the Ferguson family of stores was very nice, but I give these guys a little more credit since he gave me the *correct* answer! :o)