FedEx Ship Center

Really annoyed with the way that I was treated at this location. Anyone who reads my reviews knows that I have had a terrible time with USPS in Chicago and strictly only uses UPS or FEDEX for ant packages I need delivered personally or for my business. I have never had a problem with FEDEX until I had a mattress delivered with them the other day. I took the day off of work to make sure that I was here when it was delivered, knowing that I would not be able to pick the package up myself. I waited until 4 o’clock and then called the 1800 number to see if they were still on track to deliver the package. I was told the store manager would contact the driver and give me a call back about when it would be delivered. I then walked back outside and saw that they had left a note on my door that they missed the delivery. No one knocked or rang the doorbell. I was sitting inside and very much available to answer the door. I suspect that they didn’t want to unload the mattress because of the weight of the item. So I call them back and ask for the driver to come back since it had been mere minutes since he left, they refused and told me to pick up the item from this location.
I get here and they bring out the package. I am a small women and Pregnant. So I asked if someone would be able to help me carry it to my car so my husband would be able to unload it when I get home. They refused! The man working was very muscular and had already lifted the package to bring it out to me so he was clearly more than capable of helping. So I asked if the package could be redelivered tomorrow since I wouldn’t be able to lift the package myself and they said no because I already signed for it. I literally had to put the package in my car and struggle to do so until a nice male customer offered to help me.

If Only I could leave a no star. The company is unorganized and incompetent. The customer service is rude. They basically have no idea on how to deal with problems. They are currently locating my package which they delivered to wrong address. No one knows where it is or when will it be delivered. The customer service guy also decides to be rude as if it was my fault they lost my package. They SUCK!

Under staffed! Slow! Just awful experience. If I wasn’t picking up a package I would have never used FedEx.

No one likes to arrive home and see the the sticky message «we will try again» for a package and even less like the idea of having to travel from the Southside of town to the over congested West Town area but this was my life for about two weeks in December. I made multiple attempts to get to get to the location but I was always off on the hours. Then I was on a business trip but I want to say thank you to Lorelene. She was A+ customer service. I phoned in from Austin, TX and explained how I had tried to get to the Fedex store to no avail and I knew that I was on the last day of my hold. She kindly waived that decision to give me an additional two days and I am VERY happy to say that when I returned to Chicago and made it to the center, my package was there and was not damaged in any way. I have not shipped from this locale yet but when the time comes, I will certainly give them my business.

Terrible customer service. Said my package was there, when I went to get it I waited for over an hour while they located it because it wasn’t logged properly. Then had to wait in line again for them to sign it out. Employees were eating snacks and socializing instead of finding my package.

OMG this place is awful. I called fedex they said package ready at 8:30 when facility opens. I arrived 3 mins early, got out of my car at 8:30, it took her 2 mins to open door. Other people were waiting in their car and a lady flies up in her car and says oh my God they’re not open? I said they open at 8:30&she’s opening up now. The horrible fedex lady yells at me, I open up at 8:30 by my clock, not yours, so I’m not late. I said oh I didn’t say you were late I was telling the lady BEHIND me what time you opened. She opened by 8:32 but I don’t care about 2 mins. Then the lady jumps in front of me begging to use the bathroom. The FedEx lady says she has to escort her and wait with her, so I wait another 5 mins. Then the rude fedex lady tells me that packages aren’t ready until 9 am even though fedex 800 number said 8:30. She tells the other people that. One guy she tells him his package is on a truck that just left, he says thanks, and leaves she laughs at him and a regular customer says, you get blamed for everything (no one complained about anything at all) and she says, I don’t care, they can’t do anything to me.
I’m thinking is this a government job? Is it bc she’s a black woman, she can’t fired. I’m and Asian woman before you call me racist. Good news, waiting for my package means I have time to write this Unilocal review. Stay away!!! Fedex, you hire the rudest people in Chicago.
Why can’t we give 0 stars.

Worst delivery service ever. Enough said. At the pick up facility employees are rude. Over the phone employees are rude. Fed ex has been going down hill for awhile now. This experience just solidifies that. I predict that fed Ex won’t be around much longer.

A woman was physically assaulted in their parking lot today. She called the police and when she came in to try and get her package she was crying. The place was silent and everyone knew something horrible happened. Everyone except your employee. He proceeded to give her a hard time for no reason. She threw her door tag at him and yelled «I just got punched in the face in your parking lot.» This place is so horrible it needs to be reported to corporate. There were lots of people complaining. One guy working. He had no idea where any of the packages were. He tried to send a guy home with ²⁄₄ of his packages. This place needs to be featured on the frickin news or something. It’s horrible and I have video to prove it.

The appearance of the customer service area is very appealing, much better than UPS. On the other hand, the customer service here is not that appealing. I was not greeted by the staff, I was just told, «Door tag.» I handed it over and the staff went to the back. Finally they came back with my package and said, «ID» I handed my ID over and was hit with «Sign at number 18» I signed and walked out. There were a few other customers present as well who received the same customer service as I did. Not to mention FedEx delivery sucks and can’t compare to UPS. Moving forward, I will be paying more attention to delivery options when I place online orders to ensure FedEx is not their preferred shipping method. Three stars is for the quick location of my package and the appearance of the customer service area.

This review is about the driver that is responsible (or rather, NOT RESPONSIBLE) for delivering packages to the printer’s row area of the south loop.
The driver (s) have failed me on multiple occasions. Even when I stay home from work and stay right next to my phone, they will NOT buzz my number on the intercom system. They ONLY leave door tags. If anything is ever sent to me via FedEx, the ONLY way I can get the package is to haul my butt to this inconvenient location. I live in the loop, so I do not have a car. It is extremely inconvenient to have to waste a couple hours (LITERALLY) to get to this inconvenient location via CTA to pick up a package.
This is completely ridiculous that the drivers do not even bother to try to use the door buzzer/​intercom to make a delivery. I don’t think anyone in my building has ever received a parcel via FedEx.
Last night was the last straw. Whenever I order anything online anymore, if I notice they are shipping via FedEx, I will not place my order. If they do not tell me the shipping company, and it happens to be FedEx, I will let them fail every delivery attempt and return to sender, requiring a refund. I am DONE going to this location to pick up packages that should be delivered TO ME when I am ALREADY AT HOME.

I chose the most expensive shipping method of Fedex for my international package. Today is the estimated day they should have delivered. But the tracking page showed me that there is a customer unavailable status. CUSTOMER UNAVAILABLE? I live in a building with a 24-​hour staff in the front desk, and I stayed in my apt all day to wait for this package. I even did not get any notice that the driver came to my building, just leave a customer unavailable sign on the website. It is really the worst service I have met. I tried to complaint to the customer service. But they told me the only way I can get my package today is to go their w division station by myself. After reviewing other guys’ comments on Unilocal,I decided not to go to that station and wait for tomorrow’s delivery. The station looks much worse than the delivery service. I will never choose Fedex again due to the worst service I paid for a higher price.

First, they will not leave packages at my door, nor will they leave them in the secure package room of my building. UPS and USPS will without a problem.
Second, when you are forced to go to the distribution center and pick up your package you have to deal with rude, curt employees that take forever to retrieve your package from the back.

Their drivers apparently have no problem marking you «not at home» and continuing on their merry route.
I took off from work and was repeatedly hitting refresh on my tracking numbers when it started to get a little too late in the afternoon. Sure enough, sitting in my living room, I see «Customer not Available or Business Closed.»
Now I have to figure out how to rearrange my schedule to take another day off work so the driver can do it again. What a terrible service. Stick with literally any other shipper if you’re in Chicago.

Ugh, this place is so unorganized, understaffed and very unfriendly employees. Whenever I buy something online I always make sure I ask the seller to ship by any other carrier except FedEx simply because of this location but sometimes a visit here is inevitable.

Don’t go on the weekend! One person at the counter all the credit card machines out of order and no change in the drawer either? Oh yeah and there is a used bandaid in one of the pamphlet drawers. eww

So… I’m going to take a stab in the dark and assert that customer service isn’t a top priority for this place. Sir, could you be any more condescending?

I use this place a lot because it is close to my house and like everyone else the hours in the day seem to slip away and all of a suddenly its 5:00 and I need to have something somewhere fast.
If you are shipping something overnight the cutoff is 9:30 PM. If you miss that deadline you also have the option of driving to the FedEx at the airport where the cutoff is 10:30! If you are shipping something by ground, the cutoff is 6:00.
Hint: if you sign up online for an account you get better rates than a walk-​in.

From now on, when I want to be really rude to someone, I’ll simply say
I hope someone sends you something via FedEx!
First, they somehow manage not to leave my package in the mail room of my building, even though they supposedly tried twice. Then they force me to fight Chicago traffic to get to this supposedly «central» location even though I live in South Loop. Then they force me to wait for like 25 – 30 minutes because they have a SINGLE person serving pretty much the entire city of Chicago! People were fuming, and rightly so. The poor guy was trying his best but I wish we could have confronted the manager who makes these staffing decisions.
FedEx doesn’t even realize how much people have started to hate this company. As far as I am concerned, they can all penetrate themselves and I hope their stock crashes. And next time I order something online I will make sure it is NOT shipped via FedEx.

LIFE SAVER!
This place is always there for me when I need it. I work on deadlines where every minute counts. And before this location I would have to drive my packages out to O’Hare to get the last shipment out of town. After working multiple days straight this was always the last thing I wanted to do. So when this location opened years ago it changed my life. I was able to go straight to bed after shipping my goods off to the client. Talk about getting a good nights sleep unless there was a snow storm. Snow storms trump all on time delivery.
I do not get the bad reviews! I actually find the staff very helpful in here. Maybe it is because I am using a business account. I really do not have to wait in line. I’m able to drop off the packages and the great workers will process it for me once the lines go down. They workers also work really hard to get everyone helped. Even asking people who walk in the door if they have an account filled out, again speeding up the drop off process.
For the bad reviews on here… I am wondering what those same reviewers think about the post office. Because that must really drive you crazy. FedEx is like 100x faster then the post office and they better be faster because they are not a subsidized federal agency wasting your tax dollars. Wasted Time comes out of FedEx’s pockets.
This location also has parking too. Could you imagine this location downtown with a single loading zone spot? Yeah I might change my review to 1 star if that was the case.
I always hear people complaining that they didn’t bring a photo idea with them. Yet they are trying to pick up a $ 1000 laptop. And those people are mad that they can’t get it without an ID. That’s not FedEx’s fault. You can’t get mad at them for following a security protocol. Anyone can pull off door tags and then try and pick up a package. So give them a break and bring an ID with you.
I also have a fun observation. At one time this company was called Federal Express. They they shortened it to FedEx and recently I saw it written on the truck as FedEx Express. So technically it is really Federal express express? When did abbreviations not mean anything? I just find it funny when a shortcut isn’t even recognized anymore by the public. This is just one of my many observations in life.
I love this location and I am glad it exists. It makes my life good and saves me hours in the day, so I can sleep and continue Unilocaling.

Fail