FedEx Office Ship Center

Had a custom order that was very difficult and unique and Deja helped get it right. Gave me complete attention until the job is completed. Great employe!

For the past few years, I’ve been able to drop off my packages at this FedEx without incident. However, today I had a very negative experience with a customer service representative. I’ve never seen her at this store before, so I believe that she is new and hopefully with time will learn to treat customers with more respect and care. I came in to drop off a package, which she refused to take because the label had been printed improperly. In the past when this has happened, the CSRs can usually print out a new label no problem. This woman asked me if I could call my office and have someone print out a new label. I didn’t have a cell phone with me, so no, I couldn’t. Then I had to take the label out of the slip and show her there was nothing more to it. She said there was nothing she could do and I was sent out of the store with my package still in hand. Did someone in my company improperly print the label? Probably. But that’s not the point. The point is that this CSR with her bad attitude and complete lack of effort easily could have figured out a solution without having to send me back to my office. Sending away a customer who is trying to do business with you is completely unacceptable, and from now on I will be using another drop off location or a pick up service.

Since I normally box up my packages at home, I really just use this FedEx as a drop off spot. For that purpose, it works pretty well. It looks like they have some shipping supplies, but it is not nearly as comprehensive as the bigger centers.
Most of the time when I walk in during the day, I have to wait a minute as the employees are in the back, doing who knows what. But, they take my package with a smile, and that’s what counts.

Don’t get me wrong, I love FedEx. Just not this location.
I usually receive packages, but don’t send out that many. The lady who works here isn’t very helpful. And when you try to talk to her and ask questions, she has this attitude problem. I come here every now and then to make copies when the copy machine at my office isn’t working properly but this time, I had to send a package. She told me to fill out the wrong form, then I had to start over and fill another one out. All of their pens are crappy (even if you press hard to make the carbon copy), so bring your own.
Once I find a better location, I won’t come back to this one.