FedEx Office Print & Ship Center

Horrible service. Took over half an hour to print two pages. First was sent to self printing, then laptop station, then desktop and had to wait in line each time. Personnel is not very knowledgeable and everything is frustratingly slow. In the end, even though I had the document in a drop box, on my phone and on my laptop, I still had to use their ancient dirt-​slow PC and was charged $ 2.00 for desktop use when all I did was open a browser, navigated to dropbox and clicked print.

I just left Kinkos and am so frustrated I probably will only return there for a real emergency. My boss needed 3 pages scanned in color, our office scanners only scan in black & white. There were 2 people working in the store, a gentleman in the back and a young lady up front. She showed me where to go and told me to insert my credit card which it would not accept. So I had to buy minutes on a card. The young lady was helpful in explaining how to use the scanner. I scanned the 3 pages which became 3 separate documents. Then I clicked file and send to, and was not allowed to send the documents to my e-​mail. I asked her if she could help me and she said she would when she finished with other customers. Of course I ran out of minutes and had to purchase more. When she finally came over she told me to click file and send to, which I explained I had tried. So then she gave me instuctions on how to open my gmail and attach what I had scanned. It was here that I noticed they were tif files and not pdfs. At this point I was out of time and so frustrated I just went back to my office. I did not get what I wanted and wasted a lot of time and money at Kinkos.

I agree with Andrea that the prices at Kinko’s are ridiculous, but I had some of the best customer service here that I’ve had downtown. We were in a time crunch Friday because our co-​counsel couldn’t figure out how to turn a particular type of file into .pdf format, so we needed to get 130+ pages scanned and made into a bunch of separate .pdf files and our scanner is as slow as molasses. I ran down there and they assured that they would be done in less than 2 hours, which sounds like pretty fast turnaround on a Friday for this sort of a job. About 40 minutes after I’d dropped off the job, I got a phonecall from our co-​counsel who had tech support walk her through the process of turning her files into .pdfs. To save some of the $ 109 estimate I’d received from Kinko’s, I called in to cancel the order and Luis, the manager on duty, waived all of our charges even though he was ¾ of the way done scanning the documents. I was slack jawed. I went to pick up the documents and he’d even given us a floppy disk with the files he had scanned in and a smiley face was drawn on it. Seriously amazing customer service here and if we ever are in need of quick service again, I’m sure my boss wouldn’t balk at the cost since these guys will do it right.

I went here to bind a presentation for work today and it cost $ 680 to bind 30 presentations (20 pages each). The sales associate was very nice and friendly, but $ 680 for that is ridiculous!!!