FedEx Office Print & Ship Center

Lazy not helpful and rude manager
I would try another branch before you go here. I ended up using ups instead

Not bad. Everyone complains about the service being bad, but I thought it was average based on the type of business that they conduct. Used self service here. Computers were fast and had no problem with printing.

FedEx has me fedup, their shipping sucks. My package was in Chicago which is where I live and they shipped it to some hole in the ground called New Berlin Wisconsin. And now they are going to ship it back to Chicago 3 days late. I think they are still using the pony express.

Everything I take to this location takes FOREVER! It doesn’t make how small the task is. Their computers are always malfunctioning and the customer service lacks. Please find another fedex. This location is just horrible.

Slowest location ever. Always problems with printers and computers. There are usually about 4 employees shuffling around in the back while one person (slowly) helps a growing line of customers. There is one person in front of me and I had time to get mad enough to write a review, then post this. AVOID THIS LOCATION.

The only reason they are getting 2 stars is a girl that helped me in the past that was really sweet… (Hispanic glasses) she was naturally friendly and very helpful. All that is expected in a customer service interaction. Dontay… on the other hand is completely rude, doesn’t care about anything and overall such a bad experience made me walk out originally. A perfect example of someone who is mean for no apparent reason. Aside from this several other people have been rude in the past but we always sucked it up for the convenience. They also have treated me as if I was insignificant and bothering them. The jobs were not done in time and were done very poorly. While waiting for my jobs I run into other people doing the same and everyone has the same complaint! Service here sucks!!! This was the closest location open ²⁴⁄₇ but now I will take the extra time to go somewhere else. That’s how bad it is.

This is the most inept fedex office location with the absolute dumbest and laziest employees ever. If you live anywhere in the area, drive or commute farther– it will save you time in the long run.

HORRIBLE EXPERIENCE
I requested printing services for simple invitations and the print quality on all three printers were terrible. Red fading tones from top to bottom and white marks. There was nothing offered to make my next experience better except to go to another location. Lame FedEx and your lack of customer retention.
Don’t print anything in this store.

So I came here on a Friday morning with a line of 6 people and one sales personnel when I walked in the door. He moved like molasses and took the time to answer the phone each time it rang! This wasn’t my first time there and I’m not amazed. The customer service is bare minimum doing the job when they feel needed. My first experience was a laminating job being messed up… It was bubbly and peeling on the edges. Came in again for shipping… The wait alone is ridiculous.

I had a package sent to my apartment and it was supposed to arrive on Saturday (⁰⁸⁄₀₉), but all that was left was a slip saying I missed my package. No knock on the door, no call to my cellphone like I requested, nothing. I had the package redirected to this location so I could just pick it up in person. According to their tracking website, the package was supposed to arrive here on Monday, but it didn’t. It finally came in today (⁰⁸⁄₁₂). I’m not familiar with the area and I found this location a little hard to find. It is apart of a strip mall by a Jewel. Customer service was not as bad as other people are saying on Unilocal,but there wasn’t anything great about it either. I wish it didn’t take this long to receive my package.

This is by far the worst Kinkos ever. I had the most terrible experience which compelled me to write my first review. They do not even have the right to call themselves a printing place. I walked in this morning to print something and waited over 30 minutes for one piece of paper to print, which took logging on 4 different computers and printing 6 different times which non was reimbursed. They only had 1 printer in the whole store was supposedly working, but obviously not if took 30 minutes print. The attendants are not only incompetent, seems like they have no idea how to help you, and are simply reluctant to help you with your service. I ended up missing my greyhound shuttle by wasting an hour at kinos and it cost me a $ 60 cab in waiting time. This Kinkos has been a NIGHTMARE. The most unreliable and dysfunctional place I have ever been to.

It’s sad that Unilocal doesn’t offer a –star rating. If so, this location would have it. The individual was inattentive and condescending. When I finally got his attention, he reprimanded me for coming to his counter even though there was no one at shipping. Mind you, the counters are side by side. Despite his unprofessionalism, I thanked him at the end of the transaction. His lips never parted. Sad!!!

If you need anything important done, avoid this location. Chances are, you’ll have to come here several times, and your order will be finished late.
I needed spiral-​bound board presentation books made, and this didn’t get done on time because their printers were not working (!!!). After several calls between our office and their project manager, my colleague and I went to the location to make sure everything was in order. We were told that the binder tabs couldn’t be printed at this location (due to the broken printer?) and I had to wait for the printed tabs to be dropped off from another print center — 2+ hours stranded in a strip mall is not very fun.
After all this, when I mentioned how late this work was done and that we should receive a discount, I was told there was already one applied — the one from our business account. Wow, thanks? No additional discounts for not getting work done on time, or inconvenience to the customer.

A disaster. Waited 45 min in line at 1243 Canal to find out no ink in their 18×24 printer. They sent me to 720 S michigan.
Called 720 Michigan to confirm they have ink. And they did. But when arrived they told me only color oversized at $ 15/​ft.
Don’t waste your time.

Horrible customer service and unprofessional. I was in the store last week to get a photo enlarged and printed. It took 40 minutes for them to upload my photo and resize it to just get me a QUOTE! Ultimately the quote came in $ 18 more expensive than Staples down the street so I took my business there. I will never go back to this Kinkos/​FedEx. It was a complete waste of time. The people working there lack any ability to focus on one task at a time.
I’m taking my shipping and printing business to UPS and Staples.

The workers aren’t the nicest people I’ve ever met… however the computer and printers work so I get in and out with what I need.

I cannot understand why they would employ people that have no idea about print production let alone professionalism. I must give credit where credit is do. There are a few people there that do a very good job but the others that just… doesn’t… care that overshadow the rest.
This place needs constant training and consistent overhaul. Hey fedexkinkos. Listen to your automated greeting and see if your service really measures up. My thought is… apples and turds.

Christine is very helpful.
We had a digital photo blown up and printed on 18″ x 24″ card stock with a border.
It was ready on time in less than 24 hours!
Very reasonable price

I am dedicating this review to Joel.
Before I interacted with Joel, I, too, would have disparaged Kinko’s, err, FedEx Office. There were print jobs gone awry, surly service, and regular, all-​around problems.
Then there was Joel.
Joel is the epitome of customer service. Not only is he helpful, but also he is thorough and kind. Joel makes everything a-​okay at Kinko’s — damn — FedEx Office. How, you ask? Let me count the ways:
1. He smiles and says, ‘Hello. Can I help you?’ in a way that makes me think he actually does want to help.
2. He sometimes remembers my name or at least recognizes my face and asks me how I am doing. (Normally I am in a frenzy if I am getting copies done at Kin… FedEx Office.
3. He calls me to make sure that the copy order is correct when I send in an email order.
4. He re-​positions stuff that I threw together quickly and sent along to get done RIGHT NOW!
5. If I say I need it by 1p, he has it ready by 1p.
6. He knows that I will have a tax-​exempt form so he has the discount ready to go when I present the form.
7. He creates an example copy to make sure that it is up to par. And, doesn’t get frustrated with my poor graphic design skills or the time it takes for me to fix the stupid mistakes I’ve made.
Overall, I really like this location because of Joel and the convenience. There is a parking lot in front because it’s in a strip mall, but it is unusually full pretty much all of the time… weird.
Now, I have only used the print ordering and not the copy machines so I can’t comment on the machines. I have shipped from here too and that has seemed to work out fine although I think it would be hard to mess that up… but you never know.
The moral of the story: ask for Joel.
PS — I realize that Joel has colleagues who help out, but I like to sometimes think that he is a one-​man printing machine! Well, except not that weird-​sounding…

This place is AWFUL. Had a business school project due the next day, popped by here the night before to get things printed out in color.
Color printer kept jamming. Asked the one guy who was working there for help, he came by, took a look and just walked away. I asked, «So what should I do?» as he’s walking away? He turned around and said that I’ll just have to print black and white.
By then, I had sent through a bunch of print jobs that didn’t print.
So I went to the kiosk to print my receipt to show the one guy working there to get a refund on all those that weren’t. The guy informed that I was unable to get a refund b/​c I had already printed out the receipt and he coudn’t help me. I asked, again, «So what do I do now?» He shrugged and I left very, very pissed off.