FedEx Office Print & Ship Center

Seriously, these people are the greatest. I had (another) last minute print job today that i was in a panic about and the employees were SO nice and totally helped me out… The results were better than i ever expected. Thank you!

I am giving 5 stars based on the fantastic service I have received at this location over the last 6+ months. They do a fantastic job packing, printing, and helping with anything you need. Keep up the good work!

This is the worst FedEx office in Chicago. I have tried using them three times. I have emailed and a simple headshot, they never are able to get it right. Also never have it done at the time they say they will have it done. They are unreliable and unprofessional.

Came to this location for a simple printing job and it took an hour and a half for them to do it. It seemed like the person helping me had no clue about the job and coworkers didn’t really care to help. What a sad place of business when there is no teamwork and customer service sucks. Worst experience ever!

Last summer I was in this Fed Ex getting flyers and signage printed for our business and was not very impressed with the service or impatient staff member. So I was reluctant to go back. Today I went there out of desperation, and was helped by a very friendly, patient, and determined new employee named Richard. The size of my files were too big, and he found a way to resize and fit 2 on a page without breaking a sweat. I’m sure he had a million other things to do, but he made me feel like my job was a priority. Good hire Fed Ex!

I send about 25 packages a week and this store has its act together. They’re busy sometimes, but a little patience helps.

My favorite fed ex! Richard is super helpful I would highly recommend him if you ever get the chance to
Stop by

Very unhelpful. Made me fill out a bunch of not needed paperwork. Nikki was rude, and took other customers ahead of us instead of helping us. Then when I was upset other employees were rude and sarcastic to me. If other shipping company’s didn’t break my work I would go to UPS for the customer service, but I deal in glass so unfortunately I am stuck.

Fed Ex stores are hit or miss for service. But this store is consistently good. Melissa in particular is always very helpful.

I’ve been into this store for the last two days to get prints made for a client project and mail a package internationally for that client. Marissa G is the best employee ever!
I can’t tell you how much her knowledge and patience helped us with executing the project at hand. From paper selections to helping us with the shipping process plus her great attitude and sense of humor, her knowledge and customer service skills were top notch.
She is a wonderful team member, and this location is lucky to have her. I work with many Kinkos all over the country for our clients, and she is by far the best employee I have come across.
Good customer service is such a rarity these days, I believe it should be acknowledged and commended! Great store and great help!

The customer service here is slow and ineffective, and the staff’s knowledge on scanning is questionable. I had an oversized document that I need scanned into a TIFF format, brought it in and the staff scanned in a few seconds and returned with my USB drive. I paid my $ 6.99 + taxes and went on my way. Upon returning home, I was unable to find the file on my USB drive. Called the store, they said they cannot email the file to me, so I returned to the store.
After I waited 10 minutes for service, I was told that the file they had placed on my USB drive was there. Upon inspection, the file format is not the one I had asked for, therefore I was unable to open it on my Mac. I pointed to the file, which is a XPS file (for PC only) that it is not the format I had requested, and the staff membered corrected me in a condescending tone that «It’s TIFF, dear.» When I requested that they convert the file to the format I had requested, the staff member simply changed the file name in the file browser.
i wanted to make sure I get what I paid for, so I asked her if she could email me the file in addition to placing it on my USB drive, she told me she was unable to do that because she can only email PDF files and that it would be «at my own cost.» I got home and checked my USB, and the XPS file was present, but I was unable to open it on a Mac.
Called the store and asked for the manager to complain, I was told that she was on the the phone and they will call me right back. 6 hours later still no call.
The staff here is clueless about digital file formats and could use more training on the subject. Even though the cost for service is minor, this ordeal also costed me two unnecessary bus trips. I will not ever come back.

I see I’m not the only one with concerns about customer service.
I cannot believe the experience I had yesterday with WILL. I came in with 3 packages to ship. One of my packages contained a batch of cassette tapes. I brought them in my own box but without waiting for me to respond Will told me I needed a new box and proceeded to transfer all of my tapes to a new box. I told him I wanted to use my own box to save money but he told me I couldn’t and that the box wasn’t in good shape (even though I just got it from Amazon the day before, seemed fine to me).
The real problem occurred when Will dropped the entire box and my cassette tapes spilled all over the floor and many of the cases were broken and cracked. There were plastic pieces all over the store. Will did not even apologize and I asked him what happens to my damaged goods now and again he did not respond. I went to go find someone else that could help me and when I got back, he had already sealed the box (and did not include any of the documents that were supposed to be included). I explained that we need to open the box and look at the damage and he said that nothing was damaged as far as he knew. Wha? Every person in the store could see that things were clearly broken. Exasperated I said that of course that isn’t true and I need to open my box.
He then… seriously…put his hand in front of my face and told me to «shhh.» Then he said I was being rude and I should leave the store. I was in shock. I have never been talked to like this in my life, much less by a FedEx employee that was clearly in the wrong and not sure how to handle it.
Thank goodness Kristina stepped in to close out my order. She apologize and said she was going to leave a note for the manager. She told me there was no manager on duty until Monday. Clearly this is not a store where the employees should be left on their own. I can’t believe how customers are treated at this location. Even though this is close to my house I don’t know if makes any sense to continue to frequent this location.

This location is convenient since it’s walking distance from our place. However, the customer service could use a lot of improvement. Last week, Hubby had a package transferred there when we were not available after several delivery attempts. When I went to pick it up, there were several people waiting in the counter and no distinct line. I waited a while before being acknowledged. Gave them the door tag and my ID. The lady notified me that the package was already being sent back to the shipper and that I could call the 800 number to see if I could stop the shipment.
I walked back home, called the number, and was told that I was misinformed since the package already had a tracking number back to the shipper. Turns out, we had two different packages with two different tracking numbers. I went back to see if I could pick up the other package later that evening. Waited again to be acknowledged and assisted. The same lady who helped me said that she did see a package with the same last name and address on the shelf when I was there earlier. Hello?! She could have been proactive to figure out I was picking it up for Hubby, especially since I had the same address on my ID…
I guess we’ll have to suck up sub-​par customer service for the sake of proximity.

I frequent this Fedex location fairly often, for copying, scanning, and the occasional computer use when my own machine is being serviced or down. The thing you need to know before using the computers here is that they are as slow as molasses. I understand it helps them when they are charging you 30 cents per minute, to provide you with a slow computer. But geez, guys, it’s not 1997. Get with the program and get some faster PCs.
The other things I think is funny here is that some Fedex corporate process improvement committee obviously spent hours coming up with the recommendation that staff here yells a loud «hello» to you when you enter. Of course, it’s someone who’s helping another customer 50 feet away, and you have to spin your head around like Linda Blair to see who it was, and if you’re like me, you want to respond in kind. So you end up yelling «hello» yourself into the thin air. It’s like when Dominick’s got bought out by Safeway and got all «customer-​servicey.» They would ask everyone at the checkout if they needed help carrying their purchase to the car. So I would always answer «yes» as I checked out with my package of Chiclets. Carrying that gum could exacerbate the old lumbago, you know.
Seriously, though, the folks who work here are always very helpful, and they have solved some problems for me and helped me (the worst administrative assistant ever) with numerous projects. I like their conveniently long hours, too. And their collection of funny animal-​themed greeting cards. I always stock up on those.

i had the best experience here, friendly staff, helping me with my packing of an oversized artwork. Thank You Marissa!!!

Super friendly service and professional staff! Will return.

WORST PRINT EVER.
We ordered 25 prints of a beautifully rendered photograph. After we mistakenly paid for the them, we noticed that the prints — submitted by a professional, well-​known graphic designer of 15 years in Chicago — were dull, muddy and banded. The print looked like it was made on a plaid shirt, most likely the plaid shirt of the mustache guy who refused to own up to the mistaken printing. We even got him to make another print, which turned out acceptably. We compared the two and he tried to tell us that the first prints were better. I think he was offended we didn’t like his plaid. He would absolutely not redo the prints. He wouldn’t even get a supervisor’s second opinion. Totally stone-​walled us.
WELCOME TO POP COPY!

The ease of creating, printing, cutting NYE invitations was a lil more than I expected. Thankfully, FedEx was there to guide me through the process.
I had created a pdf of an invitation and needed help picking out card stock and adjusting the size of the invite. I realize these aren’t too difficult to do but what made the experience so pleasant was Fed Ex staffer, Scott. He was so patient and friendly even though it was crowded and practically everyone and their mother was asking him something.
You will have a bit of wait at this place depending on how many people are working but once it’s your turn, dont’ fret… they will give you undivided attention.

Absolute worst kinkos ever. We went to get our place cards for our wedding printed… Not difficult. They managed to make it the most difficult process ever. I had to go back 5, yes 5, nights in a row before they gave me every name and got it printed properly. And its not like we had a huge wedding with tons of names. We had 72 names. And you know what? This is their job. I’m a hair stylist. I don’t make my clients come back 5 nights in a row before I do my job correctly.
Never again.

Convenient location for me to go to whenever I need something printed out or faxed becos we don’t have a working printer anymore.
Speak of the devil, I was having tremendous difficulties with a print job recently and the lady working there not only tried to fix the problem, she also refunded the money put on my card because I was on the computer longer than I needed to be (due to their glitch) which was very nice and I only had to pay for the printing of one page!
Highly recommend, oh and their bathrooms are sparkly clean too.