Family Security Door & Window

Had Family Security Storm Door installed about a year ago. Nice door. They did a nice job, but now some of the clips holding the heavy glass are popping off. Notified the Company and was told they’d see what they could do. Clips seem like rubbery plastic and just started deteriorating. Door cost over $ 500. So far have not heard back again from them and it’s been almost a month.

Horrible, horrible company. Better Business Bureau rating of F and is well deserved. Stay away from them!!!

Thought that our security door installation was going to take half a day… it took 3 weeks. Everything was going pretty well… got an estimate and scheduled an appointment to get new security doors for the front and back of our townhouse.
Day 1: Installer came and installed the back door with no problem. The guy then unloaded the security door for the front, but there was no freakin mail slot!!! We specifically requested a magazine slot but it wasn’t put in. Shouldn’t this be checked before you leave? So, we schedule a day for the next week.
Day 2: NO SHOW. We scheduled the appointment but they didn’t even come. Not even a call… we had to call them. And according to my fiancé, it sounded like they were making these BS excuses of why they couldn’t make it. This really sucks because my fiancé canceled a client to wait for the installer. Again, scheduled an appointment for the next week.
Day 3: Finally installed the front door, but managed to forget a piece that goes on top of the door… arghhh! But whatever, it was practically done and we didn’t have to be there for that.
Day 4: Completed. Finally!
What was supposed to be one visit ended up to be 3. They have lousy customer service but did a good job with the door.

I recently ordered security doors from Family Security and was pleased with the service. Their office was very quick to set up an appointment for estimates. The guy who came out was very helpful and actually talked us out of spending oodles of money on steel doors and rather suggested security storm doors which are an extra level of deterrence for a lesser cost.
The guy who measured came back the next day so that we could place our order and we were running late b/​c of the bad storms… he waited almost 40 minutes for us to get there (he was actually 15 minutes early, so it’s not totally our fault that he had to wait so long).
Anyway, storm doors are kind of ugly but these are the nicest we found and we feel safer knowing they’re there.
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Minus 1 star b/​c I had to call to schedule my installation appt even though I was told that they would follow up and b/​c you can’t look at the samples on the website. If they upgraded their website they’d definitely be up for 4.5 stars :)