Eye Appeal Optical

First, and last visit. I accidently scratched my eye and knew it would need some attention. Not my first rodeo so I knew I probably needed drops. Being a new resident in the area, I needed to find a new optometrist. I chose this practice since it was conveniently down the street from my apartment and had stellar reviews.
First off, the receptionist was probably not the right fit for the job. I guess its my job to initiate the conversation. No greeting, half fake-​smile, blank stare, sorry to say– seemed a little stuck up like she was too good for the job. She wasn’t rude, just unapproachable. All around received bad vibes from her. I told her that I was checking in. I did the whole process of being a new patient, paid, and waited.
BTW, just to test her, I was extremely nice and smiled (plenty) hoping I’d get a better attitude or even a genuine smile out of her. Maybe she was having a bad day? Still not an excuse.
Don’t remember the optometrist I had. He was an older gentlemen. He confirmed I had a corneal abrasion and would prescribe eye drops. Quick and easy. However, the part I was confused about was him needing me to come in 1 – 3 more times so he can check my eye to make sure it doesn’t get worse … uh. never, in the past did I ever had to do that even with a more severe eye abrasions (I usually RECEIVE a call from an optician checking on me) and drops usually does the job. I am a busy person and I would like to avoid additionally visits if it wasn’t necessary. Whatever, 1 – 3 days seemed major for a scratch so maybe it was something he noticed that I never experienced. Although it didn’t seem to be getting worse, I went in for a second appointment anyway. Same receptionist, same attitude. I paid my $ 35 co-​pay and saw the dr. However, I didn’t even go to the back room. the Dr. took one look– said it was healing. Gave me a sales pitch on glasses over contacts. Which I declined since I already had glasses. I was with him for maybe 1 minute. He then told me to make another appointment to come back for another check up! Are you serious, dude? So I can pay another $ 35 and see you less than a minute. No, thanks! He didn’t even need to use his special equipment to examine my eye. I don’t think another appointment was necessary. It is a BIG waste of my time and money!
I told the receptionist I would just call and give them an update on the progress. But she insist that I should make an appointment. I get why they hired her on. she doesn’t take no for an answer. Told her I’d call in to make an appointment because I didn’t know my schedule. I didn’t. I also never received a call from them about the healing of my eye. If my family eye practice needed me to physically come in-​and I didn’t, I would have at least gotten a phone call.
If I have the option, I’d give them .5 a star. At least he had the right diagnosis and prescribed me the right drops.
fyi. this review was for my visit in 2013. I wasn’t a Unilocaler then. But this experience sucked, and had I had to Unilocal it.

I’ve been coming to Dr. Ortiz since 2007. Tried an optical place closer to home one year and as sorely disappointed — and came right back. They are no-​nonsense here and get it all done efficiently. The best thing is they continue to replace the lenses on a special pair of 10-​year old frames that’s on it’s last legs.
Like them so much I brought our kids here to get their eyes done for school. Kudos to Dr. Asano who as imminently patient with our uncooperative 5-​year old. Thanks.

Terrible optometrist who doesn’t care about his patients, only about upselling them. After my eye exam, I asked the doctor for my prescription which he refused to give me on the basis that I needed to first try the contacts at the new prescription level he suggested to make sure it was fine (keep in mind I was still using the exact same contacts, so it was only the prescription level that had changed). He said that after I tried them and felt they were fine, I should come in again to talk to them about options for glasses /​contacts and to get my prescription at that point.
Well, I tried the contacts for 10 days and felt the prescription level still didn’t allow me to see clearly so I called back to see if I could come in again and check whether the new prescription was still off. To my surprise, the doctor refused to see me and said that if the new prescription wasn’t working maybe I should just go back to my old prescription.
Clearly the «trial» wasn’t so much in the interest of seeing whether the new prescription worked so much as a tactic to get me back into their store and getting me to spend hundreds more on their contacts and glasses. Thanks for charging me $ 125 for my eye exam and making me jump through hoops just to tell me to «go back to my old prescription».

The Dr. has a no-​nonsense approach and knows his trade well. The optician working with me (named Jean) was just fantastic and knew exactly what worked for my face. This will be my go-​to lens center.

This is a terrific find and I agree with previous review that the eye exam was amazing. Dr. Ganz has a great disposition and is quite observant which I very much appreciated. She determined without my having to say anything that my contact lens prescription was too strong in one of my eyes. I had complained about this to last two Optometrists I saw and they pretty much said I was imagining it. The tool she used to calculate eye pressure is also a big selling point. It is and handheld tool — quick and without that shocking burst of air in the eyes. The other staff was great too. Highly recommend!

I saw Dr. Ganz for a contact lens exam (10÷5÷2015). The most amazing exam (as much as an eye exam can be amazing) ever! First, the office does not use the air puffer machine to test eye pressure. It was some other high tech machine that is much more pleasant. Second, she listened to my eye issues and explained that allergy eye drops must be administered before you put in your contacts. Who knew! They were conveniently located and very reasonable. The front desk was also very helpful in emailing me my eyeglass script.

Fomos MUITO bem atendidos pelo proprietário, que concedeu descontos em preços que já eram bastante atrativos.

This is the second time I’ve been here. The optometrist, Dr. Asano was great. She’s very personable and easy to talk to. Her service alone would be rated 5 stars.
The reason I took 2 stars off was for the service afterwards. The gentleman helping me select glasses was rude and seemed impatient (I had a 9a appointment and was the only patient seen at the time so it had nothing to do with the volume of patients being seen). He quickly went over the pricing and policies and left me to wander. I ended up choosing to use my insurance allocation for contacts only because I bought my last pair of glasses through Warby Parker and felt they were a much better deal. When I told him I wanted contacts he became even more rude, almost as if I was wasting his time. Just terrible customer service overall. If this guy works on commission, he really needs to step it up. If I wasn’t so lazy, I would order my contacts through 1800contacts since it’s basically the same price.
Overall, come for the checkup– the optometrists are great. Use your insurance money for contacts (I love my dailies and I tend to have dry eyes). Save your time and money and avoid ordering glasses from here. Opt instead for Warby Parker glasses. For $ 200 total you’ll get frames, lenses and that special coating preventing glare– seriously. I would have spent at least $ 250 for frames and lenses here.

This place is perfection. Everyone’s nice, the place is nice, they explain things well. I don’t see how it could be any better. It makes me want to go in to get my eyes checked.
Bonus: their address is 111 and their suite is 1111 and before I submitted this there were 111 reviews.

Thanks to Unilocal,I found Eye Appeal and the awesome Dr. Ortiz about 6 years ago, and have been coming here ever since. The hype is real! Dr. Ortiz is thorough and knowledgeable and I know I’m getting top notch eye care. He’s also friendly and easy to tell your eye-​woes too. Appointment are quick and efficient so there’s no reason not to take care of your eyes. :)

I meant to write a review long ago, but I figure better late than never, right? I’ve had shockingly poor eyesight my entire life (got contacts when I was 8), so have spent a good deal of time in eye dr.‘s offices. But I didn’t find out about Eye Appeal and Dr. Ortiz until last year, when the optometrist who worked with my ophthalmologist left and I needed somewhere to get glasses. I really wish I’d known about him years ago — it would have saved me so much frustration and aggravation, not to mention money!
Dr. Ortiz is truly wonderful. He is patient, good-​humored and, perhaps most importantly, (and something I’d never experienced from any eye dr.) he explains everything thoroughly. Vision & the inner workings of the eye are extremely complex and something I’ve never fully understood. Dr. Ortiz told me things about my vision that I’d never known, and spent a great deal of time discussing the best options for me with regard to new contact lenses, as well as new glasses. I also discovered that there was no reason for me to continue to see both an ophthalmologist and an optometrist unless a problem arises (like retinas begin to detach).
The difference in power between my left and right lens in the monotype vision lenses was too severe for me to see well, so Dr. Ortiz sent them back for ‘re-​tooling.’ I also had to return a couple more times so that he could re-​fit them (did you know that contacts change the shape of your eyes and this needs to be taken into account after you’ve worn new ones for a few days?). His goal is not to assembly-​line his patients, but rather to provide them with the best vision possible.
I adore Dr. Ortiz, but I would be remiss if I did not mention the wonderful staff. The guys who worked to find me the best glasses in my price range, make sure they fit properly, and figure out what my insurance would pay for, as well as the girls at the front desk, who seem to love their jobs and are always laughing and schmoozing with customers — I’ve never encountered such a friendly staff in a Dr.‘s office! They are a welcoming, very competent bunch of people, and as far as I’m concerned I’ve found my eye dr. for life!

Take my review with a giant grain of salt because I’m not actually a patient here. I’m an ophthalmologist who used to work a few floors above this office. Since I no longer work in the same building (I changed practices), I feel I can now write a review.
I can honestly tell you I referred patients to Eye Appeal because I’ve heard nothing but good feedback when my patients returned to me. I’d be very comfortable sending my own close friends or family members here if they needed glasses or contact lenses.

The staff is so friendly and get you in as soon as you possibly need to be seen. Danny the front desk guys awesome. And both dr Ortiz and dr Asano (I’ve seen both) are the most personable and down to earth people– as well as awesome optometrists. Go get your eyes checked now…

Excellent experience. The staff was friendly and efficient. Dr. Asano was extremely down to earth and very thorough. She was also mindful of my time. Thank you so much!

I’ve been wearing glasses since I was 12 years old and it’s only recently that I realized how important it was to attend check ups on the same. For some reason, I felt that my eyes were straining and the fear of being told I may be going blind kept me away from the optometrist. But, it got to a point where I had to suck it up and do the necessary.
I looked up the Eye Optical Appeal on Unilocal and was impressed by the rave reviews I found. I got an appointment for the following day which I think was awesome and arrived there on time. I was seen right on time as well. No waiting even though it was made at short notice.
I met Dr. Asano who was very accommodating, friendly and reassuring. Apparently, I had been given the wrong prescription for lens and that problem was identified almost immediately and solved. Great service and reasonable fees as well.

Amazing customer service and staff! I came here after having a horrible experience at Spex, and needed glasses ASAP! The staff at Eye Appeal were super sympathetic. They went above and beyond to make sure I got what I needed.
I walked in with my prescription and picked out frames with the perfect amount of interaction with the staff. The staff quickly got my order together. When they found out the jerks at Spex had already authorized my insurance without my permission, the Eye Appeal staff vowed to make sure my order when through and that I didn’t have to place a call. They assured me that everything would be fine and got my order ready to send when they fixed the issue. On Monday, when they were able to fix the problem, they called me to follow up and go over my entire order once again before placing. The staff’s amazing work made what was a nightmare into a dream.
All in all–
Staff: Friendly, efficient and understanding
Selection: Wide! Everything is clearly marked for price so you don’t need to ask or guess.
Service: Outstanding.
Love these guys!

So, I’m old and stuff and I fell asleep with my glasses on my stomach, then rolled over on them in my sleep. Destroyed.
This place had nearly 5 Unilocal stars and was near my hotel, so naturally I checked it out. I really didn’t think the glasses could be salvaged and was just looking to get something new and quick.
To my surprise they were actually able to repair them! They could have easily taken me for a new pair of glasses and i was able to enjoy the day without waiting for new lenses.
Awesome place!

All my life I’ve had horrific experiences with optometrists in the city. Although I often say it’s the last time I’m going to see one, I always end up needing a pair of glasses. Fortunately, a good friend of mine told me about Eye Appeal and I decided to give it a try. As soon as I stepped in, I was taken to the exam room where Dr. Ortiz gladly answered to my wide range of questions and offered some advice on how to maintain a healthy sight.
Thanks to his calm and care I realized that not all optometrists are the same. At Eye Apple no one tried to sell me the most expensive product in the store. In fact, the doctor actually said that he preferred a $ 160 pair over a $ 200 one.
The service is one of the best in Chicago and the only regret I have is that I didn’t find this place earlier.

Your search for an optometrist ends here!
I arrived super early but Dr. Asano was able to take me in early, too. She is not only friendly, but thorough and answered every one of my myriad questions.
Since I’ll be moving to Asia this summer, I had her print out my Rx to take with me. I have heard that some optometrists are hesitant because of so many people taking the Rx and buying glasses online, but she did so without hesitation or asking why I’d need it.
The staff were awesome, too! My insurance (VSP) only covers $ 120 for glasses and lenses, and I just can’t afford to spend much. Their glasses all have color-​coded stickers, indicating the price of the frames. They ranged from $ 180 upwards of $ 350. I told them about my insurance and not having extra funds. While I was in my appointment with Dr. Asano, they gathered around 30 glasses in the style that I prefer and lined them up in 4 lines based on price ($ 120, $ 130, $ 140, and $ 150). The selection was great and I ended up asking for advice between two pairs. I was called a week after my appointment to pick up my glasses.
Ultimately, I walked out of Eye Appeal after having had a wonderful experience, with a gorgeous pair of glasses and high-​quality lenses, for only $ 26 out of pocket.
When I saw the price list next to the colored stickers, my hope deflated. I just couldn’t afford even their least expansive pair. But Eye Appeal made it happen and I’m one HAPPY patient and customer. If I wasn’t moving out of the country, I’d be a patient for life.

I was way overdue for an eye exam. I hesitated to go to my previous optical because my experience has always been subpar. Also, every year there was a different optometrist on staff.
So my search began for a new optometrist. I turn to Unilocal and decided to give Eye Appeal Optical a try. I had my first appointment yesterday and was not disappointed. My appointment was on time and the staff was very friendly. Dr. Asano was great! She was thorough and made great suggestions. They also fixed my severly crooked glasses. It turns out that I was wearing the wrong prescription on my eyeglasses. No wonder I could not wear them for long periods of time.
I’m glad I finally found an optometrist I can build a longterm relationship with.

Great service, got me in and out on a Friday afternoon no less. They explained how to keep my eyes healthy by avoiding eye strain. I am happy. They are on the 11^th floor and the building is in between staples and McDonald’s just past Washington on Wabash. Go through the gold doors for the «Garland building.»
I chose this place for two reasons, excellent Unilocal reviews, and they took my insurance. I got what I expected and I am very happy, thank you Unilocalers!