Exposition Flooring Design Center

I wish we’d known about Exposition before we renovated other parts of our condo — they’d have had all our flooring jobs. As it is, I’m recommending them to everyone I know who needs their services or has clients who might. This is an old-​school, family-​owned business that cares about its customers at a level the chain stores can never match. We had great service from the night we walked in, when the company founder (Mr. Isaacson?) came right over to greet us and offer good advice; through all our interactions with his friendly and witty daughter, Dena, who handled the sale with efficiency; through installation by Jesse, who did a tight and detail-​perfect job and bent over backward to solve a difficult transition problem. Everyone was wonderful to work with — and ours was not a large or expensive job, which makes the attention especially impressive. Couldn’t be happier with our floor and the whole experience.

I have used Exposition Carpet before and was pleased with their work. I needed the interior stairs and hallway carpeted at a six flat I own. They came out right away to measure the stairs and I went to the showroom to select the carpet I wanted. They sell an unbelievable amount of different kinds of carpet. I needed carpeting that would look good, hold up well under a lot of foot traffic and be affordable. I had no problem getting what I wanted. They also let me take a sample piece home to show my husband. They came out within a week and installed the carpet. It looks great. I am very pleased with the results. The price included removing the old carpeting and hauling it away. I feel I got a good deal.

My experience with Exposition Flooring was frustrating. The product was ok, but the service was not, starting from the installation and going all the way through problems developing later on.
With respect to the installation, Exposition Flooring did not take proper measurements for all the rooms we wanted carpeted. This caused delay in getting the carpet installed, and it also caused disagreements in the amount they felt we owed. Once the correct amount of carpeting was ordered, the installation was ok and we were generally happy with the carpeting. After some time, however, the carpeting developed discolorations. I contacted the store who promised to help navigate the warranty and manufacturer inquiries, but in reality, they were very unhelpful, unfriendly, and ultimately unresponsive. In my opinion, the store just seemed very uninterested in helping out. (Which I suppose might have been fine had they just said so from the outset, but instead they wasted months promising to look into it, but ultimately doing very little).
From my perspective, the bottom line is this: If you are like me (and most other people, for that matter), you probably don’t want to spend a lot of time dealing with carpeting hassles – you just want your carpet there. I think Exposition Flooring’s product is fine, but the service and professionalism was lacking. And if it were me (and if I had to carpet again), there are just so many carpet stores out there with decent product and competitive prices, why deal with a store where there are so many hassles and delays from start to finish? It’s just not worth it.

Absolutely stellar experience. Beautiful carpet, great customer service. I had three bedrooms, a living room and dining room carpeted. I was impressed that the installers cleaned all the moldings on the floor. I noticed a couple of seams weren’t right. They had Dan come right out and fix them. I am pretty confident if there’s a problem in the future, it will be taken care of. I am really glad I went with them. They do a lot of big commercial jobs, but they treated me very well for this relatively small job. I can’t say enough about what a pleasurable this experience this is been.

I had a very pleasant experience here. I just moved from a small place to a 2,400 sq foot home and I needed rugs! But the thing was, I couldn’t afford to spend too much on rugs because I also needed to buy furniture. So I went to Exposition Carpet and Rugs and bought two remnants and the guys there cut them for me into 3 rugs and bound the edges and delivered them. The delivery guys were so nice and helped me place the rugs in all of my rooms, including the mats.
Very nice overall. I would give 5 stars if they had a better selection of wool and shag remnants, but I guess people don’t buy too much extra carpet when it comes to those expensive types.
They are right on Broadway, just north of Hollywood.

Exposition Carpet was super helpful and really, really nice. We worked with Dina in the store to schedule installers to measure, then picked out our carpet. They managed to schedule the installation within two days of the measure — and exactly when we wanted it. The two guys who came to install were nothing but professional and they were very fast. Prices were very good; start-​to-​finish we are very happy with Exposition and will be back to do other projects in the future. I’ll also happily recommend Exposition to anyone who asks!

We had a great experience with Exposition Flooring. We had a super tight time schedule. We closed on our house on Tuesday, the painters were coming on Saturday, the movers were arriving on Sunday. We needed our new carpet in on Friday. We met up with them on Tuesday, picked the carpet on Wednesday, and it was installed on Friday.
We’d gotten one other quote from an installer which was more expensive for less quality carpeting. And we had another quote from another carpet company that was leading us towards wool at twice the price. Dina at Expo layed it all out for us, helped us pick a quality carpet (and something that was in stock) When it turned out she didn’t have enough for our job, she was able to negotiate with another carpet company to get some extra to make sure our job finished on time and under budget.
Next time, I am not getting another quote. I am just going with Expo.

People are friendly and helpful. I got a high quality commercial carpet with less than a half price chosen from the left over carpets. Installed the next day, I am very happy with my experience with this shop.

We had such a great experience with Exposition and particularly Dena, our sales person. Wanting to replace our bedroom carpet, we walked in (following a recommendation from a friend who has used them several times in the past) and from «hello» we were given great service. Dena was patient, humorous, friendly and very helpful as we looked through the remnants area which was vast and asked a ton of questions (it was our first time doing carpeting). The measuring process was easy and quick. Dena did her very best to fit our budget which totally made the difference for us. The installation was straightforward and the team was very knowledgeable and efficient. I plan to use Exposition again once we do our office area. Highly recommend these folks!

Great business with great people! They assured us that they would not hound us or try to sell. It was wonderful! Fantastic deals too.

Our family has several rental properties and have been buying Exposition carpeting for decades. We had been pleased with the quality of the carpet and their superb service. However, it must be under new management, because the service is very poor now. Our favorite salespeople have left, and we were not happy with the salesman we got.
We urgently needed to put carpet in a 4-​bedroom apartment and had to have it installed by Thursday morning, so we had less than a week. On Friday last week, my sister, Tina, went to look at the carpet. It took a long time for someone to approach. Once a salesman, Kevin, approached, he showed her the selection. She told him we needed to have the carpet installed as soon as possible, before Thursday. He said he would send a guy out to measure on Monday and she could get the carpet installed on Tuesday or Wednesday.
On Monday, the installer came out to do the measurements. Exposition used to have the salespeople do the measurements and provide the quote. Now it is the busy installer who has to pass the information to the salesperson, who provides the quote. We were supposed to receive a call on Tuesday with a quote and a time for installation. Nobody called. Tina called and spoke to Kevin, who said he did not get the measurements. When asked about the installation time, he said they were booked up on Wednesday and Thursday. What happened to the promise of installation by Wednesday? When asked what time they closed today, Kevin said 8 o’clock, which was more than 2 ½ hours later. Tina and I had to leave the office for a short time, so she told Kevin to e-​mail the quote and call and leave a message to see if we could get someone to install the carpet during the promised time. He agreed. While we were out, Kevin called to say that he would be leaving at 6 o’clock (30 minutes later). Why did he wait for us to be away to say that? Knowing how critical this job was, why wouldn’t he wait or refer us to someone else who could help us until 8pm? We still didn’t get an answer about an installer.
We could not fool around with Exposition, so we found someone who was reliable and highly recommended. Our carpet will be purchased and installed by Thursday morning by someone else. Well, Exposition, you lost a lot of business. You’ve got to train your salespeople to think about the customer sometime and not when it is time to go home.

This review is long overdue. Exposition Flooring saved me when we purchased our new condo back in January. I was planning on painting/​staining the concrete under the unit’s existing carpet (there was NO WAY that carpet could stay), but when we ripped it up we discovered the concrete was in horrible condition and not usable as a flooring. Because of the unlevel concrete wood flooring would be outrageously expensive (would have to remove baseboards and doors and level everything). So, I called Exposition and told them I had a flooring emergency.
I called on a Tuesday and had movers delivering furniture on a Thursday. They had a guy out to measure my unit on Tuesday afternoon and I followed him back to the store to pick out carpet. They had it installed on Wednesday and the installation was done beautifully. I can’t believe how great they were!
The price for about 600 sq ft was $ 1600 which was totally worth it and, by far, one of the best options available.

I wanted so badly to like this place and support a neighborhood business.
Here is the story, I wanted a specific piece of carpeting with a wave pattern made into a runner. They told me that the only way to do this was by ordering four times more fabric than I needed, as the way the fabric is made, I had to order it that way. I even had them double check, and they told me the same thing again.
So I got a second opinion at Peerless on Lincoln. Peerless told me that Exposition Flooring was either 1) bad at their job or 2) just trying to take advantage of me.
Needless to say, I didn’t use Exposition Flooring’s services.
I also found EFDC to have a lot of cheap and tacky looking rugs in the back. But I’m sure there is some good stuff with a good price point back there. Unfortunately, I have no desire to find out after the bad experience i had with them.

It is so hard to find an area rug in town. When i came in this shop, i got confused because the shop is pack. They have great collection of carpet, but they have all old fasion rugs. I suppose they have not changed their rugs for years. When i touched the rugs, i had some shedding on my hands. Thats why i decided not to Buy an area rugs from them.
On the other hand their customer service is good and price is all right. I will be back for carpeting to my bedroom.

I got two rounds of carpeting from here and glad I chose this place. My experience was not without hiccups — stained carpet, hurt installation crew, back ordered carpet, etc. At one point, things went really wrong and I didn’t hear back for a while. But all in all, I had a positive experience working with Dena to rectify the errors and Oscar did a great job with the actual installation.

Came here based off the good reviews, however there appeared to be some staff in-​fighting that is hurting their customer service. I was the only customer in the store for 20 minutes, fully ready to spend good money on an oriental rug, but the staff didn’t bother greeting me. Instead they talked about their food order, the bad traffic, and an employee that’s «on strike».

I can’t speak to the carpet installation side of the business since I was only looking for an area rug, but my feeling is that if you can’t find it at Exposition you can’t find it anywhere. The multitude of choices is overwhelming, but fortunately the staff, particularly Israel, are there to guide you. Its seems they have photographic memory of their massive inventory.

Good Prices (I shopped around). Dena had great suggestions/​knew the products inside out. They were patient when I needed time to take many samples home, several different times. They were not pushy. We carpeted an entire home and are happy with all of our selections. They were accommodating when I needed to change the install date a couple times. They were prompt to get back to my by email and phone. I would return and recommend them.

I got some new rugs and needed fiberpad to go under them. I knew that I wanted exactly what I have under the rugs I bought previously from Exposition, so I called to order them (trying to avoid a senseless trip to the showroom across the town).
In the end, I worked with Israel who was extraordinarily helpful, but prior to speaking with him I spoke with Tony, who was a total jerk and told me that he didn’t take phone orders and I would have to come in, despite my explaining that I had my old invoice in my hand and just wanted to re-​order the same rug pad exactly, but in a different size.
Taking away some stars for the uneven service. I can’t believe someone who is so rude is allowed to «help» potential customers. As as aside, Ron no longer works there.

My flatmate and I needed an area carpet for our living room and a custom cut of carpet for my room. We chose this place because of the glowing Unilocal reviews, and I couldn’t have been happier with my experience here.
With a background in design, Ron was amazingly helpful! After listening to our ideas, he helped us pick out a beautiful 8×10 area carpet right in our price range. He was very thorough: he showed us the carpet in bright and dim light, had us walk across it with and without padding, and brought out sample wood panels and color swatches so we see how the carpet would match with the floor and walls in our apartment.
In picking out the carpet for my room, Ron showed me the carpet remnants that were on sale and had me run the back of my hand over each sample to ensure the texture and softness were to my liking. Again, another example of his thoroughness.
My flatmate and I bought the 8×10 area rug ($ 320), 9×10 carpet ($ 150), and foam padding for both ($ 30). Although the prices for all these items were already very reasonable, Ron gave us an additional discount. He clearly believed in and exemplified excellent customer service.
I would also like to say that Tony was also very helpful that day. He cut the carpet to our specifications, folded the carpet so compactly that my flatmate and I had no problem fitting all four items into our Civic, and he carried the items out to our car.
A note on parking: this place has a private lot next to it, so I recommend driving south on Broadway towards the store so you can easily turn into the lot.
I highly recommend this business and Ron for all your carpet and flooring needs.