European & US Car Service

I have been using European and US Car service for the past 15 years They have ALWAYS done an amazing job. The only downside is that it sometimes can take 3 or 4 weeks to get an appointment to have the car repaired. It is WORTH the wait.
Most recently my BMW M5 was hit in a parking lot and right rear quarter panel and rear bumper cover had to be replaced. I was concerned that there would be a mismatch in the texture and color of my unique paint color (Sakkir Orange).
I received the car back and was thrilled that both the texture and paint color were an EXACT match. Car was cleaned, waxed and looked like new.

Really impressed with the service and integrity of European & U.S. Car Service. The owner, Warren, runs a great business. Dropped my car off on Monday for body work and paint, was completed by Wednesday.
I take great pride in keeping my cars in prime condition. Finding a trustworthy mechanic in the city that shares that sentiment, has been a challenge. After my recent visit, I’m confident I’ve finally found one.

I went to this local shop right behind my building and was given excellent service! The team was personable, they fixed my car the same day I took it in, and the prices were reasonable. It felt like a professional and personal neighborhood business. If I have car trouble again, I will definitely be back!

Dropped my 2012 Nissan Altima here after I was rear ended by this psycho on her phone. The damage was extensive! They took great care of my car and when I got it back, looked like I bought it off the show room floor. Very grateful for these guys, they even kept me up to date on the progress. I highly recommend them.

Stopped in there this morning with a laundry list of things I wanted to have looked at on my new (to me) car. After they took some time to help me understand everything going on with the car and what my options were, rather than trying to sell me on having them do the work, they got on the phone with the Audi dealer and found out that the bulk of the work was covered under an existing warranty. That extra level of effort proves to me that these guys will do whatever is in the customers best interest! Thanks Warren and Virang for your help. I’ll be back when this warranty is up and I need things done.

I had some body work completed on my Jetta a couple of weeks ago. Scott and his crew not only got the job done quickly, but they went above and beyond to make my car look like new. I will definitely work with them again in the future! FYI, if you have an insurance claim it can take a while to get an appointment (one month for me), but once they have the car they are very fast.

Great service and straightforward advice! Ask for Scott! I will definitely be coming back! Might have to wait a little for an appointment but it’s worth the wait!

They did a great job! I forget the owners name but he was very helpful through out the entire process. I’d recommend them for your body work.

I live right next door to this place. But, I will not do business with them, again.
Several weeks ago, I took the car in for a battery replacement. After telling me over and over that they would give me a discount on the battery replacement, I decided to use them for the service.
When I returned, they billed me full price. Interestingly, the amount of the promised discount had been added to the labor fee.
This sort of dishonesty leaves a very bad taste. It is unethical, and really dumb; because, it cost them.

These guys do great, timely work. They are helpful when dealing with an insurance claim, rental car, etc. I’ve had my car in twice and it’s come out looking like new both times.

I was initially very satisfied with the body work done on my car but after the fact when I had problems with the repair, I was disappointed to find they didn’t stand by their work. Also because the repair involved their coordinating with the dealership (Perillo) to fix the safety devices that deployed, I was stuck between them and Perillo on a couple post repair problems with no one wanting to step up. I would not recommend them if you have a more sophisticated car/​repair.

I refuse to take my car anywhere else. Have had 4 different vehicles worked on here (people like to hit my car -.-) all of which look brand new when Warren & Crew are done with it. If my car was a beater or a Bentley i’ll take it to warren for all my auto body needs 100% of the time.

I found this place on Unilocal and I have to agree with very positive reviews I found everyone here to be very personable and helpful and my car was repaired in a timely manner for what I think is a reasonable cost. Joe was especially helpful to me. He was my interface to the business.

Used services to fix the damage after fender bender. Pleased very much professional job. Thanks Scott.

Great shop. I’d recommend to a friend. they took care of everything. Very polite. Big shop with a lot of business.

The guys at US & European Auto did a phenomenal job repairing my hood and bumper in less than a weeks time. The paint job is flawless! My old Lucy Ford looks better than when I bought her! I highly recommend getting your car fixed here! You will not be disappointed!

First week at my first job, my engine light comes on. Week two, brakes start screeching. I’m stressed and haven’t had my first paycheck yet. But right behind my apartment is this great mechanic.
The guys understood my situation with limited budget and having to maneuver around my work schedule. They could have ripped me off due to my young age and lack of car knowledge, but instead they made a point of educating me. When the brake pads became the more urgent problem to fix, they researched and figured out that I really didn’t have to fix the engine light issue right away. They could have easily told me I had to get it fixed immediately, but they didn’t. At one point, they even threw out the option of using a different mechanic closer to my work to make the logistics easier. The labor cost is a little expensive, but they’re worth it, they take care of you, and they gave me a discount.
The staff knows that if you treat someone right the first time, they’ll come back in the future. This is the case for me and I would advise anyone I know to consult European for the next repair too. 5 stars.

I was unfortunately in an accident a few weeks ago driving home from work. The other party’s insurance recommended I go to European US for repairs, based on the reviews online my husband and I agreed to do so. I called to make my appointment and was informed it would be a few weeks before I could get in, I later received a call saying they could get my vehicle in weeks earlier than expected.
I arranged a rental car and met my husband at the shop to drop my car off on Tuesday afternoon. Our «10 minute» appointment quickly turned into 45 minutes while Howard schmoozed everyone else and attempted to make a point that he was delivering great customer service. I stood in the middle of Broadway hoping his employees didn’t hit my car as they moved vehicles in and out at a rapid pace. At the time of drop off, my husband and I requested Howard’s team to inspect my rear shocks and we were told it «wouldn’t be a problem» and he’d call us with an estimate (something that needed to be fixed but was unrelated to the accident).
Fast forward to Friday at 3 when I received a voicemail stating my car was ready. I called European US to inquire about my shocks as I did not get an estimate and I received attitude on the phone as that individual was shocked (no pun intended) that I was making that request on a Friday afternoon. I asked him where the lack of communication occurred because I had watched Howard make a note of the request on Tuesday. The answer is still up in the air on that one.
I arrived at the shop to pick up my car (which took a while to bring around front) and received a pathetic «I’m sorry» from the desk when I inquired about my shocks and was told to bring the car back and to call Howard about the mishap (he was not present). For an individual and company that makes the appearance of «doing everything» they can, much was left to be desired. I should not have to call Howard to «see what can be done». What will be done is the following. I’ll have to take more time off work to bring the car into another shop to get things fixed. There’s nothing anyone «can do» for that. I lost time while the shop lacked efficiency and did not feel as though they appreciated my (or the insurance company’s) business. Play hardball with these guys or move onto the next shop.

These people are dishonest and just out to make a buck wherever they can. I used to go there for all my regular maintenance. The first time I went they gave me this whole spiel about how they were a small family business and would never take advantage of me as customer, especially since I was a woman. Great. Thanks. Then I took my car in to check out a strange noise and my broken air conditioner and they tried to charge me a $ 40 diagnostic fee and a $ 150 to recharge my broken air conditioner, BEFORE performing a leak test. So I paid the $ 150 for about $ 3 worth of freon and still had a broken air conditioner. Just, wow… They also quoted me $ 500 to replace my sway bar link, which I ended up doing elsewhere for $ 130.
In response to the business owner’s response, this review was written after the fact, yes. That doesn’t change the accuracy of any of what I’ve said. It was dishonest of them to charge me $ 150 for freon without performing a leak test and overquote me for a repair. All my reviews are 100% honest. You’ll notice I’ve given a lot of positive reviews as well. I felt scammed by this business and wanted other customers to know. The fact that he felt the need to emphasize that they don’t scam women speaks for itself! It’s just insulting.

I recently had a very good experience here with my 2012 Jetta GLI. I was unfortunately backed into on Thanksgiving and some damage was done to my car, luckily for me I caught the perpetrator and his insurance took care of the charges. The perp’s insurance was State Farm and European and US Car Service was on their approved list of body shops.
European and US was very quick, efficient and helpful in getting me my car back in less than a week. I was happy with the work and the car was restored to its brand new condition. I would go back in the future, but hope that it isn’t necessary!