Enterprise Rent-A-Car

I have rented with Enteprise at other locations with good experiences, but two separate individuals provided terrible customer service to me and my husband today. They were poor communicators, poor problem solvers, and quite unhelpful overall. Absolutely did not have any respect or regard for their customers’ time, energy, or input. They were absolutely more concerned with getting us out the door ASAP (Friday before closing) than doing any part of their job well. Our rental was because of a car accident, so a little bit of customer service would’ve gone a long way today. In the future, I will be using a different company or at least a different Enteprise location.

scam artists… just an FYI… if you return a vehicle 1 minute after they close… you are stuck with the car until the next business day… had to return a car on Saturday and got there at 12:05 pm…5 minutes after they close… to make a long story short… they charged me $ 200 extra because no one was there to check the car in… i left the car in their lot and dropped the keys off in the «key drop box»…come to find out they charged me for both Saturday and Sunday, even though i didn’t even use the car… SCAM…they do not emphasize this at any point when renting a car… you stay classy enterprise.

Not the worst but definetley not the best either…
Not very friendly or helpful… for what it is its okay. unless an insurance issue comes up. then they can be problematic and cold.
Never understood why ppl work in customer service when they lack the skills to do so…

This is like the 4^th time I’ve rented a car with them over the last 10 years or so. I don’t remember any negative experiences with them. Quite the opposite, once they gave me a free convertible upgrade because that’s all they had on hand when I needed a car (I ended up switching to a different car after a day or so because it was too flashy and I didn’t like the attention, but that’s another story: p)
Most recently, this past week, I needed a car once again to get repairs done on our vehicle after a hit and run. So they again gave me a free upgrade to a bigger, better, 2015 vehicle because they didn’t have any in my desired price range at the time. AND the guy that helped me (I won’t name him in case he can get in trouble for it) hooked me up by marking that the car he gave me had half a tank of gas, not the actual full tank that it had. So I could bring it back with half a tank vs the full one. I didn’t ask for that, but I appreciated the nice gesture. The guys that work there are also always, above and beyond.

Excellent service! Employees are more than welcome to help, very accommodating, and highly personable! I walked in, got all paperwork done in five minutes, walked out with my car! The gentleman at the desk saw I had baggage and immediately came to my assistance and took my baggage from my hands and then to my car! Wonderful! Ask for Adam and Mason! :)

DO NOT RENT FROM THEM!!! SCAM!!! I usually do not write reviews but I had the most atrocious experience from them.
My car was in repair because someone had pulled out of a parking spot without looking while I was standing at a light. I have never had an accident or a traffic ticket. (This is just to prove that I am a responsible driver). The person who was liable for the damage had State Farm and they initially referred me to Hertz, but my repair shop convinced me to pick up a rental from this Enterprise location. Since it was closer and they did pickups, I called State Farm and changed my rental to this place.
Upon arriving everything went smoothly and employees were friendly. I picked up a red Volkswagan Beetle since they only had two choices that were available. They did a very quick inspection and off I went. THIS WAS A HUGE MISTAKE!
I had the car for about three weeks, and during this time I only drove it a couple of times since I was home from break and mostly used my mom’s car because the Beetle was just too tiny. When I heard that my car was finished, I went to return the Beetle.
Upon parking, an employee (I believe his name was Adam) came to inspect the car. I stood there waiting somewhat tediously as I had nothing to fear, I had only used the car a couple of times to run errands and there was no problem to report.
****So he quickly scanned the car walking around and just as I thought he was finished, BAM! he pin pointed to a spot saying that there is a damage. I was so furious when I looked at what he called a damage. Indeed there was a hairline scratch just under the left headlight. It was hidden under the big eye shaped light where honestly unless someone intentionally took a sharp object and made the scratch, wouldn’t be possible. And the scratch was exactly 4 – 5 inches, which means that I would be liable for it. (Any scratch over 4 inches according to their policy). The fact that the scratch was so thin and in a very odd spot as well as the fact that the employee did such a quick inspection on the car almost taking a glimpse of it, then pin pointing to the exact spot of the truly unnoticeable scratch made me certain that this has to be a scam.
But it only gets worse from here, I told him that I really can’t believe that I made the scratch and he completely just ignored me! Furious, I called my parents and the body shop. The body shop told me that I should have come to them first because such a scratch can be rubbed off with a compound wax. Well, I never damaged the car, and didn’t even know the scratch existed, that’s why I confidently went to return the rental! The body shop actually offered to do the repair, so I called Enterprise back about the damage and they (Adam) said I’m just going to have to wait to see if the company decides to repair it. I asked them to contact me before if they decide to have the repair made. He completely assured me that they would.
Then, almost two months later, I receive an «UNKNOWN» call from Ashley this time requesting the reimbursement for the repair. I told her that you guys were supposed to call me before the repair or contact my body shop, and she said they’ve already made the repair on their own, and the cost is $ 275. She was simply asking my method of payment over the phone. THIS HAS TO BE THE MOST RIDICULOUS SCAM EVER!!!
I cannot assume, but maybe the fact that I was a 23 year old nice girl renting a red Beetle made me seem more vulnerable. This is not a way to run a legitimate business!!!

Dirty Vehicles. Lousy Customer Service. Bad Attitudes… Went there to rent a van everyone of them they had on the lot where filthy inside and out. The Guy running the front laughed at us when we asked them to clean the windows. He said they were clean when you could clearly see hand prints inside on every window. Copped an attitude with us right away. Don’t waste your time at this place. Some of the other vans we looked at had ripped seats and filthy headliners.

I’m saddened that my very first Unilocal review is negative. Unfortunately, I’m at wits end with this company. A few friends and I did a relay race and needed two vans. All 12 of us on the team have had good experiences with other Enterprise locations in the past, so we decided to get the vans from there. We were quoted a reasonable price, so we booked and were on our way. When it was time to return the vans, we found out that our quote was wrong and we were going to be charged 3x the amount what we had originally been quoted. 3 TIMES THE QUOTED AMOUNT! I understand a quote can change, but by that much? Let’s be realistic. Tried to figure out how the original quote was so off and Morgan, the manager on hand, said it must have been a misquote and there was nothing he could do. We contacted the regional office, and were told that Adam would be contacting us. STILL NO RESPONSE.
Not only has Enterprise lost my business and respect, it’s also lost the business of my 11 teammates. I hope this review can help save others from the same frustration we are facing. This company has very poor business practices.

Unempathetic and unhelpful. Down right callous, watched me cry in their lobby with no emotion, no offer to assist or rectify the situation. Went to the enterprise on howard and the manager was incredibly kind and helpful. Horrible customer service, learn a little human compassion.

Spoke with John (regional manager of enterprise) and he went above and beyond to make things right! Thanks john !

No idea what is going on with these people, need it a rental by mistake they charged my credit card 3 times with different amounts. Ok no problem refund my money, but still haven’t received nothing yet they were supose to bill the dealership not my card. In other words they haven’t figure it out yet, 4 days without my refund. When mr Chavez was the manager none of this wouldn’t happen. Be aware of these idiots.

I’ve rented a car a few times from this location… not by choice, only because they’re affiliated with the body shop I take my car to when it’s been in an accident. I’ve never had a bad experience with them… I’ve always had good reliable cars and the service is good.
What’s nice is they’ll pick you up from your location, or have a car at the body shop already waiting for you. It’s a hell-​ish experience having a car accident regardless who is at fault, but having them makes things easier.
I’ll describe my last experience last week — winter… Monday morning, and a sheet of ice covered the City of Chicago and the burbs. I brought my car in early Monday morning to the body shop, Enterprise brought me back to get a car. To add to the stress, there was a wait when we got there… and a lack of cars. State Farm would only cover $ 25 a day and the only cars available for me were small SUVs… I didn’t have it in me to argue with them so I took my Ford Escape and was on my way. I did clear things up with State Farm that anything over the $ 25 was being taken care of by the other party involved as they were at fault… very good.
And, apparently Hertz (who has some kind of deal with State Farm) thought I was renting through them. I got a call from them later the same day asking if I was coming to pick up a car, I told them I already went through Enterprise who works with my body shop and the customer service rep said «Thank you for not choosing Hertz»
Huh??? Par for the course… I had an issue with them when I rented a car on vacation in LA. NEVER AGAIN.
Btw…I have another upcoming vacation in LA and I’m going with Enterprise all the way… Kudos to ya’ll.

I have rented cars from this location probably about 20 times now for work. The staff has been friendly and helpful, and the manager greets me by name when I walk in. The manager is so quick that I love it when he is waiting on me, since I know I will be in my car within a few minutes. The one negative comment I have is that when I called to get picked up at 7:30am (called the day before to schedule the pickup) they were 30 minutes late. They said it’s their busiest time, which I understand, but I live 5 minutes away, so I felt like they could have planned that better. I wish they were open earlier. They have upgraded me for free a few times. I generally have a very positive experience with this place.

Fast service and good cars. We’re trying to live a carless urban life, but sometimes need a car for client meetings or errands. The weekend rate is great. This is the fastest location, usually in and out in 15 minutes or less. Pleasant and helpful employees.

They will pick you up but not back to the same EXACT location as the pickup within the 3 mile radius. I picked up a rental and when my husband dropped it off they had him get out of the car and walk home short of our house! Manager I spoke with today was indifferent this happened I will happily take my regular rental car business to Avis in Skokie. I guess $ 1000 plus of future rentals is not a big deal to this location. I would give them a zero if I could.

If there was a way to assign a negative rating… I’d be all over it. This is a P.O.S. location that scams customers as a matter of routine. Rent a car for about $ 40 a day… and if you don’t buy their insurance, they will find a scratch on the car and claim it happened on your rental. Then it’s on you to fight with corporate. Save your money — go elsewhere and rent from a reputable company.

Great location, great weekend rates. The staff were quick efficient and very helpful. If you are ever in need of renting a car for the week, weekend, check out their rates. They will pick-​up or drop you off as well. Close to transportation and Jefferson Park blue line.

What a great place!!! Fast, easy, and great customer service! Evan took such good care of me! I walked in on a Thursday close to closing, And walk out not even 10mins later with a great rental! It snowed really bad the day the car was due I called in and was able to just call keep the car additional days how perfectly convenient! Not to mention returning the car and getting a credit for having too much gas in the tank than asked for! How awesome! ! Thanks again Evan and the enterprise
company for taking care of me, i have had such bad luck with my car accident and having the realization that i have a terrible insurance company, this was the ONE transaction that has gone right in the past month for me! What a relief! I recommend this Car rental place to EVERY ONE that wants to rent a car from such professionals, great prices, and quality customer service! ! Thank you, thank you again, Evan and Enterprise car rental on Northwest hwy ! You guys are the best!

I wish I could give zero stars, as this was just a terrible experience.
I reserved my car through
to get a good deal. I’ve done this before and had no issues.
I selected enterprise as I’m familiar with them so I could rent a car and take a trip to Wisconsin for a business meeting while we were on vacation in Chicago for the holidays.
I arrived at Enterprise to pick up my car only to find out that they would not take my debit card. Yes, I am well aware their site says, «may». If they won’t take a debit card, it should be «will not».
I could have brought one if I had known, but I prefer to not carry as I only use my credit card in emergencies.
Enterprise lied TWICE about trying to contact me about not accepting debit cards for people who live out of state, first saying they tried to call me and left a message, but then admitted they did not have my full phone number (even though I gave it) and then admitted they really did not. Then they lied about emailing me about the credit card issue.
So now I have to wait for an hour while my wife bundles up our two kids and drives back to bring my card.
And I’m late… Thanks.
This was all avoidable. If they could not contact me — admit it. If there was an issue, so some empathy. They did neither. I’ll use enterprise again, but not this location.
You shouldn’t either.
Oh, and two other people had their reservation lost while I was stuck waiting.
Update:
Two new guys arrived and were more empathetic than the first. I’m still late and angry, but that least it got done.

Used this rental agency while my car was in the shop. The employees here are indifferent to customers, to say the least. Body shop had made reservations for me for Monday morning. Dropped my car off at body shop around 8am. Enterprise picked me up within a reasonable amount of time and drove me to their location, maybe 6 blocks away. Downhill from there. Had to be 6 people milling around waiting. If I heard «we’re waiting for cars» once, I heard it a dozen times. No cars ready. An employee saw me, but proceeded to answer the phone. All the other employees, maybe 3 or 4 proceeded to ignore me and the other customers. Finally she finished her phone call. Then had difficulty finding my reservation. Then finally gave me what I think was their last car. Terrible customer service. Totally inefficient.