Enterprise Rent-A-Car

This is my go to place for downtown rentals. The representatives are always knowledgeable, helpful, extremely customer oriented, and just downright nice and fun. I always find value for my short-​term rentals as well.

convenient and great service. will definitely use them again if I need a car in downtown chicago…

The guys that work here are awesome. Alonso is the best! :)
They pretty much did everything they could to get me a car. Awesome, awesome dudes.
Thanks guys!

I would like to rebuke my positive feedback. When I picked up the rental there was an advertisement for I-Pass’s, I had my own so I did not need one. My card was charged for tolls anyway without my consent two months after the rental. When I call that location about it, they redirect me to another number that takes 2 days to respond. I have been playing phone tag with her for over a week.

Ben saved Thanksgiving, Absolutely appreciate the customer service that was provided. After a long morning of shuffling to two enterprise locations and 5 hours late for work, I was finally able to get the car that I needed for my trip. The staff was understanding and courteous, and the accomadations were greatly appreciated.

Absolutely my favorite Loop location by far. The staff is amazing. Friendly, attentive, and fast. I rent a lot of cars for work travel and if there are vehicles available at this location, it’s always my first choice. They make the process easy. Always opens on time, for those early morning pick ups, and more then once the staff has been there a little after closing and offered to print me my receipt still. Even when they aren’t there, the after hours drop off is easy enough and you don’t have to hunt for a parking spot or the drop box.
Cars are in great shape, low miles, and always over half a tank at pick up, usually closer to full.

You know you’re a regular when you walk in and they have your contract ready and give me some of these car options available. The car selection changes frequently, which is nice as it gives me an opportunity to test drive my next car by chance. I’ve had everything from BMW 5 series to a few Prius’.
A++ service and would highly recommend to anyone in need of a rental in the loop.

Not a great experience. First car I rented was crap, there is only ever one person working here so there is always a wait. The second car that I traded the first in for literally smelled like someone had been smoking in it for 10 years. It was so bad (even though they are supposedly no smoking) that I had to drive with the windows down for a week in the middle of winter. Would not go back.

This is the friendliest and most convenient rental place in the Loop. I’ve had to rent a car five times in the last month while going through an interview process in the burbs and have been delighted with the service I’ve received by Mike, Kendra and the rest of the team at Enterprise. They make the rental process fast and easy and always have clean and well taken care of cars.
I will never rent anywhere else — these guys are the best!

I rented a car for an audition in the burbs for a day and had a great experience. Once I figured out that there are two 201 W Madisons … it’s the second one, on the third floor of the actual garage… everything went very well. It only took me 5 minutes to get everything set and on my way out of the garage. I got a little Kia Rio and it was in great shape, drove well, and all of the staff I dealt with was fantastic. They have a great location in loop and lots of signs to get you to the actual office in the garage. I will totally get my next rental car from them.

My office rented me a car so I could drive to places they didn’t feel like going.
The cars that Enterprise offered me were all clean and pretty new. They had a couple of those god-​awful-​ugly boxy SUV type things, but thankfully offered me a choice of what to get. I think my boss got a «standard» car, which included a 2008 Sebring they gave me. The car had only 100 miles on it, total, when I got it, and didn’t even have that thin plastic protective film peeled off of the satellite radio.
The people were all really friendly and personable, too. Probably the only thing I didn’t like about the whole experience (aside from having to spend such a beautiful day stuck in a car out west of the city) was the location, in a weird corner of a parking garage. All in all, good times, though.