Enterprise Car Sales

I came here to buy a camry and the experience was great. The employees here really took their time going over all the details with me.

Easy, friendly, and a great deal. I researched, then researched some more, and found myself coming back to Enterprise Car Sales. It took 3 hrs for me to trade in my car and walk out with a new one. We took it the next day on a 2500 mile car trip without a hassle. My major concern was the fact I was buying a used rental car, but that was put to bed with the purchase of an extended warranty.

I did not end up buying a car here (I opted for a new car instead) but in the future I would recommend it to anyone. The staff was great. They were knowledgeable and courteous and the inventory was always changing so if you have the time you can have quite a broad number of vehicles to chose from. You have the option of seeing their entire network of cars from across the country but you will pay a shipping fee to get them to your location. However, don’t think the no-​haggle option means that you don’t have to do your homework. Research the car you want, compare options, mileage, models, and financing. The salesmen are still salesmen and I did feel «urged» to make designs I was not ready to make and the numbers seemed to change from the initial discussions to the final offers. But it was still one of the better car shopping experiences I have had.

Overall, it was a fine experience. The no-​haggle pricing is mostly accurate, except it does not take into account the «documentation fee» or the tax. It would be useful to see everything possible on the initial car window sticker.
As far as the documentation fee, it would be less necessary, and the process would be more accurate, if we were able to enter our own application information into a user computer – as it was, it took a very long time for them to enter our information from our applications, and my name was misspelled on the printed documents and then scratched out and penned back in.
The sales guys were great and very knowledgeable, especially Joshua, who previously had a Toyota background (the brand we were buying).
Our experience with the management/​financial staff was less impressive. Apparently, they had trouble getting our proof of residency to be accepted by our loan provider (initially we provided a PDF of our Geico bill). 1.5 weeks later, we were called in the middle of the work day, asking us for immediate proof of residency that day, when we had had no knowledge it was missing to start with, as we thought we had provided it on the day we purchased the car. Complicating this was that we’d just moved, so did not yet have our new bills (we were only 17 days into a new apartment/​billing cycle).
It worked out and I was able to get PDFs from online bill providers, but it felt unnecessarily chaotic and left a negative impression over the process.
The car itself is as promised and great, so I’m happy with the end result but would have preferred a more seamless process (this location seemed pretty short-​staffed) for the business aspect of buying a car.

I was having major anxiety about the idea of purchasing a new car. Not so much the actual purchase but all the crap you have to go through with traditional dealerships. I actually preferred going to the dentist rather than deal with the car buying experience. I did not want the hassle of making a deal and having the sales person go to «speak to their manager» about the deal and then trying to up sale me on a bunch of crap I was not interested in. Enterprise Car Sales was recommended to me by a friend who assured me that I would not have to deal with a lot of nonsense. I was told that the list price was the price cut and dry no haggling.
I looked at a few cars online that were in the price range I wanted and called and made an appointment to go check them out. On my way to the location I was talking to my daughter and told her where I was headed and what I wanted she in turn looked at the sight and found a car that I had missed. I told my sales person about the car, he called the location that had it and had it brought in for me to test drive and the rest is history. The car is sitting outside of my house and I couldn’t be happier. I purchased a 2013 with less than 11,000 miles, immaculate interior and exterior. The car was a lease vehicle and was obviously well cared for and not driven very often.
This was the most pleasant car buying experience for me ever. I highly recommend Enterprise Car Sales for a truly hassle free car buying experience. I also recommend my salesman Brian, he has a very pleasant personality and his only goal was to make sure I got a vehicle I would be happy with for years to come.

The team at Enterprise Car sales is awesome, we got a car from 2012 that has only 18,000 miles and it is in great condition. We tried different options ~ other car dealers/​salesman~ but there is no comparison.
We worked with Mahesh and Gabriel, they made our decision easier and were knowledgeable and helpful. We told them what we wanted from the beginning, they provided us with three good options and we got the best deal.
I will strongly recommend to go here if you are planning to buy a car.

I will start by saying everyone who worked there was AMAZING AND FRIENDLY, that is where the good experience stopped
First I purchased a 2014 Ford Fiesta, within 2 days the car started having problems and I had to take it into the Ford dealership. They found 3 things wrong with the car, a bad clutch, the windshield sipping was coming off and the back hatch was cracked. They said this was all easy things to noticed and should of been by their «109 point inspection ». Enterprise let me return the car without the $ 200 fee, which wasn’t exactly bending over backwards in my opinion.
I traded in the car for a 2014 Toyota Yaris, I had to take the car in for an inspection since it is required for my job. I did not pass as it needed a new belt, fortunately it was under warranty so I didn’t have to pay but is was again something the inspector said should of been easy to notice and replaced before being sold to me! 2 cars in less than 2 weeks different inspection failed and said should of been noticed by Enterprise
I did reach out to Enterprise on their Twitter account for both cars and they did respond quickly that someone would reach out to me, however nobody ever did, so in my opinion their customer service is as poor as their inspection.
The worst part was since I use my car for work I could not drive for almost 2 weeks, losing around $ 3,000.
Like I said, the sales people where amazing and deserve a 5 but my over all experience was pretty poor since I ended up losing income because of the poor inspection.

The staff and sales rep who worked with me did a great job in securing this low miles vehicle for my business. A special shout out to Suzanna who really knows her stuff. Although I never purchase a vehicle without a test drive, (especially used) this vehicle seems to be the exception. Thanks again.

If I could give this place zero stars I would. My father and I traded a car in back in 2011 and bought a car from here. The car we traded in was a car under my father’s name and the new car I bought was under my name so they told me I had to purchase new plates because of that reason (which I did). Years later my father is receiving tickets on the car that we traded in. My father went to court and told the judge the situation. Even she was shocked that someone was driving around with plates still under my father’s name. She told us that we should sue this place for making such a stupid mistake. My father and I did not want to go that route because we understand mistakes happen. We wanted the situation corrected as soon as possible. I have called and spoken to julie ann who is the manager, alicia who is also manager, brandon who is a sales rep, Ryan whose an account executive, Manish whose also a sales rep I believe and I have yet to get this situation resolved. My father has received I believe 3 more tickets since I have spoken to these people and I have yet to get my issue resolved. I wouldn’t recommend this place to ANYONE. They clearly dont care about the customers. We will see how this issue pans out.

We ended up buying the car we rented for the weekend. Our car died right before a big out-​of-​town trip, but they hooked us up with a great ride. When we got back, we were still using the rental to drive all over Chicagoland to shop for a new car. Someone tried to sell us a junk car, which wouldn’t start after we drove it off the lot. The amazing sales rep (I forgot her name — it’s been a couple of years) gave me a ride to the car we bought and even jumped it for me so I could return it to the shady dealer.
I’m pretty grossed out at the thought of car shopping, but they made it super easy and painless. We got a great car at a fair price. I, personally, love their no-​haggle policy. It made what was otherwise a pretty stressful situation much, much better.
Thank you.

Haven’t bought a car in about 8 years and this time I found myself on my own. Lucky for me, my credit union steered me to Enterprise. I didn’t even know they did more than rent cars. Anyway, I bought a 2010 Prius and had a great, fun saleslady, Colleen working with me. Although I encountered a few problems with the car, Wes, the manager was more than gracious, friendly and accommodating. Great place to do business with confidence.

I’m gonna title this «How I Made/​Saved THOUSANDS By Not Dealing With Enterprise On My Trade-​In».
Read on…
I bought a 2006 Mitsubishi Endeavor from Enterprise a few years ago and when I recently brought it back to them to get it appraised & see what I could get for it, after waiting for over an hour, although the car was in good condition except for some scratches on 3 of the rims, they only appraised it at $ 6,000. I owed about $ 5300 on it, so they were only going to pay me about $ 700 for it. I’d already done my homework and knew that the Blue Book for it in its condition was $ 10K. When I asked the salesman about the $ 4K difference, he said that’s all they’d be able to get for it at an auction.
I left and went online to see what people were asking for used Endeavors — I found 2 that were in excellent condition, same year as mine, one for $ 12K and one for $ 15K. After further research at
, I saw somewhere in one of the articles linked to their site to consider checking out Car Max instead of dealing with a regular car salesman if you don’t want to go through the hassle of selling it yourself. I checked some reviews for Car Max (I live near McCormick Place) and the closest one to me was in Oak Lawn. So after a few days I decided to go to see what they had to say. (I do not work for or have any friends or relatives that work there). The salesman’s name was Hassan Rayan, a straight-​up nice guy (I couldn’t believe it, and was waiting for him to come back with an offer close to Enterprise’s). Would you believe they appraised my car at EXACTLY what I found online: $ 10,000?! Less the payoff amount, I WALKED OUT WITH A CHECK FOR OVER $ 4700! ALL IN ABOUT 45 MINUTES!!! $ 4700.00 versus Enterprise’s $ 700. You do the math. I’d actually planned that if they at least offered 1 or 2K I’d go home and probably come back in a couple of days to close the deal, but I was so happy, I actually walked for about 2 blocks in shock before realizing I hadn’t planned on how I was gonna get home! I ended up taking a cab.
By the way, the 2 stars for Enterprise is because when I originally bought the car from them, it was a pleasant experience, and it was a good car. But guess where I’m buying my next car??? (Again, everything above is TRUE, I have absolutely no connection with Car Max, am not getting paid or compensated in any way for this — that was my first time ever dealing with them). In fact, that’s why I joined Unilocal — just to be able to post this. By the way… don’t be surprised if you see me at the Apple Store this week!!!

So, we had been debating about replacing my little red 2001 Mazda for a while… and upon the recommendation of a family member who has bought used cars from Enterprise in Florida we thought we’d give it a try.
I could not believe how easy the process was! We got $ 500 above bluebook (a deal they are running until 8÷31÷09) and a fair trade-​in (how often do you get to say that?!) AND we got a very nice 2008 Hyundai Elantra for a decent price.
This experience has made up for all of the horrible car buying and trading in experiences we’ve ever had… and that says a lot.