Dwayne Jackson – State Farm Insurance Agent

My family has been with State Farm for car and homeowners insurance for more than 40 years. DeWayne Jackson became my mothers agent after our agent retired. I’ve never had reason to speak with anyone until my brother passed on April 29^th and I needed to change the name on the policy… or so I thought. The agent I spoke to was Maria. I found her to be short and matter of fact in her discussion with me. She said she would get back to me but never did. I expressed my concern because the policy was scheduled to renew on June 1^st. I called again and she refused to talk to me and I was told she was on the phone and would call me back, again no response. In our initial conversation she asked was anyone living in the property. I said no my brother just passed and he lived alone so no one was currently living there. I guess that was all the information she needed to know because there was no further communications.
I was extremely happy with our former agent and personally I’ve had a few since then that have NOT worked well for me but my current agent is knowledgeable and willing to explain policy and procedures of the company. I want excellent customer service from my agent and I want to have a working relationship with him/​her and the office workers. If you’re looking for excellent customer service and an agent who is interested in helping you navigate the unsettled waters of the insurance market I strongly suggest to bypass the office of Dewayne Jackson State Farm Agent and look to another office. Save yourself some time, reduce your frustration level and try a different agent! Every agent does not provide the kind of services you require! Happy shopping for insurance.

I have been with Dwayne Jackson’s State Farm agency for over 3 years now, and I have NEVER had any complaints when dealing with him, or his workers. I was in a bad accident earlier this year, in my brand new Mustang, and it was on a Saturday afternoon. The agent took great care of my husband and I. She stayed on the line with me during the investigation with the police, and she kept helped to keep me calm, as I wanted to strangle the lady that hit us. But, our claim was processed quickly, professionally, and a rental was car provided, no hang ups, or problems. They did a fantastic job, and I highly recommend Dwayne Jackson if you’re in need of Insurance.
I can’t speak for others encounters, but ours has been great. Never once have we had to call for our cards, they just show up in the mail. I’m very satisfied.

Doesn’t even deserve a star, but I am being obligated to select one to post this. His staff is lovely but his lack of management reflects on them. He needs to be in another type of field for work. An agent should know how to keep customer service a must on the top of the list.

Very rude. Unprofessional. Doesn’t follow through with emails. Policy cards need to be requested rathe than sent automatically. Lastly I witnessed him disrespect an elderly client by kicking the client out of his office and using profanity.