Dunkin’ Donuts

I love this DD!!! The morning crew is VERY nice. Always have smiles on their faces and a kind word to share. There are three DD’s within walking distance from my office. I always go here. Check it out!

The staff here is incredibly nice and I usually go a little bit out of my way to get my coffee from this Dunkin instead of the one off the Jackson red line.
They greet you with a smile when you come in, the coffee always tastes good and they have a great selection of donuts and bagels.

Jessica and Nina were very friendly and professional, and the food and drink were great!

I just want to mention that this is THE best Dunkin Donuts franchise, out of all the ones I frequent. I read some of those one star reviews posted here, and wonder if they’re even reviewing the right location, because the customer service here is fantastic! My review is based on my during the work week M-​F a.m. visits. This DD is not the closest to where I work, I actually pass two on my walk in, but it is so worth the little out of the way I have to walk for the friendly service and value.
First of all the staff is great! I don’t know how Jessica (the manager) does it, but she greets me by name, remembers my order, how I like my coffee, my wake up wraps, etc. So today when I put my order in for my coffee and my wake up wraps with the Reduced Fat cheese, she personally apologized for the mishap earlier in the week. She wasn’t there on the day it happened but there was a little mix up in my order and for her to personally apologize, I knew she must’ve read the survey I completed with the small complaint (sorry). I thought that was awesome for her to do that. Yes, it happens, there are sometimes mix-​ups with the orders, but it doesn’t outweigh the friendliness and value you get here. I still continue to frequent this location.
Secondly, it brings me to the value of what I get here. The main reason I do the surveys is for the incentive they give you, the free donut OR the .50 off the order. On top of my .99 refills, that’s just amazing! Friends talk, and we brag about our DD coffee, but no other DD locations top what they give at this one… 99 cent refills and .50 off for doing a survey? YES PLEASE! It’s perfect for those of us on a budget.
So I’m happy to report the my coffee was perfect (as always), and my wraps were on point, with the reduced fat cheese as I requested! Love this Dunkin Donuts location, and no matter what, I’ll always continue to visit on my work days! Kudos to all the staff for their friendly demeanor and management for offering the great value/​discounts!

Among the many things I love about Chicago is there is a Dunkin Donuts seemingly every block. Every other year when I come to Chicago and stay at the Congress I hit this one and always am in and out in a hurry. Staff has always been efficient so no complaints from me!

I just had to to say, been there done that since we don’t have one in California! We got a strawberry donut, a pumpkin one and a hazelnut coffee. The coffee was seriously the highlight. A little better than the hot coffees at McDonald’s (though I prefer their iced coffees). The strawberry one was a bubblegum pink frosted donut, too sweet and kinda gross and felt like it had been sitting out for awhile. The pumpkin one was slightly better but that’s not saying much. Thank goodness we redeemed ourselves with delish donuts at Do-​Rite at the end of the trip.

Not bad. I have been to a worst DD and much better ones. this one is in middle. 3 out of 5. Can be little more nicer and faster

I waited a while before writing this review because it WAS my breakfast and I can be kind of cranky in the morning. After sorting out my stomach and getting out of the city I think I can be fair.
I initially felt like this was a slam dunk ONE star location. I left here pretty mad and barely enjoyed my food. The service was extremely poor. I was in line behind a lady and there were two cashiers going. I followed suit behind her and waited for the next free person. While I waited another man walked in and past me. He looked in the soda fridge and then stepped in front of me. The cashier watched him and looked at me. I gave a strange look and as the other customer left he walked up to the register. I expected the cashier to say something but he just took the guys order. I looked at the cashier again and he gave me an apologetic look. There was only two feet between me and the guy at the counter. Believe it or not a lady came out of the bathroom and as the jerk who stepped in front me took his order and passed by me she stepped to the same cashier and ordered. I couldn’t step forward until the customer left and I couldn’t believe I was bypassed again.
So I was mad. Is it the cashiers fault? Maybe, maybe not. But now I’m grumpy.
So I finally get to order and I step to the counter to SILENCE. No «can I help you» or even eye contact. Just a statue standing in front of me. I decided to speak and it was like communicating with someone who didn’t understand me. I asked for a specific item and he kept saying, «number 4?» I told him I didn’t want a meal and he just kept repeating number 4 until I said yeah, I guess. He was having a conversation with another employee half the time and gazing at the ceiling the other half.
When they hollered out for order pick up I walked up. He said my sandwich but left part of my order off. I started to say I also ordered something else and he looked at me and repeated what was in the bag. I was puzzled. Yes I ordered that but I am waiting for…
He snapped at me and said this is someone else’s order.
I sat back down and waited for mine which came up right after. I really felt like I was treated poorly. Two stars because the food was edible.
Won’t be back.

My first time ever having Dunkin Donuts and it was so disappointing. The hubs and I came here for a quick snack after walking around Millennium Park. Service was nonexistent. The cashier didn’t greet us, but just stared at us until we ordered. The hubs had the strawberry donut and I tried the blueberry donut. My blueberry donut didn’t have much flavor and was very dense. The strawberry donut had such a strong artifical taste, it was a turn off. I don’t understand the hype with DD…

I go to this Dunkin’ nearly every day. They have the friendliest and most efficient staff out of an location I have ever visited. The coffee is great, as well. I’ve learned that the two points above seem to be rare among Dunkin’ locations, so I’m happy the one closest to my work is great! Minus one star for the extremely tight quarters with almost no space to sit down and enjoy a coffee. I won’t even talk about how crowded it gets during the work week rush hour. But again, best Dunkin’ I’ve ever been to, and I will be continuing my regular visits, hands-​down!

West coast born and bred so I had to give this a shot. Not sure what’s the west coast derivative but Krispy Kreme has certainly spoiled me. Would have tried the coffee if it hadn’t gotten so late. Maybe I should have gotten Baskin robins while I was there. Why the heck are they in the same building?
Alright, 2 stars for being open 24 hours

The staff is always extremely fast and friendly. Visiting this location is always a bright spot in my day!

This is a hole in the wall DD. There are three tables. The cashier was friendly. The whole place was just a smidge messy. This place is open 24 hours.
The place was uncrowded at 6:30pm on a performance night in the theatre district. Just the sugary jolt I needed before seeing a show.

It is very small in here, you have to wind through a maze to get your order taken, the person taking our order seemed like they would have rather been anywhere but behind the counter, it took a long time to get our breakfast & the bathroom was locked.
All in all a pretty bad Dunkin experience, perhaps they were having an off day

The staff is fast, friendly and courteous. I really enjoy visiting this location! It’s nice to have happy employees serving you! Keep up the good work!

The five stars is for Mike for handling a pre 5k race crowd all by himself like a pro this Sunday morning. Kudos to him! Managers should keep up on the race schedules as streets are blocked and it can be really difficult to get to certain parts of the Loop depending on which race is happening that day. Just tell your workers to use the trains on those days because buses are also re routed and you may have to walk much farther. Lucky for you Mike was your rock star today.

It was my first time coming to this Dunkin and I had a fairly well experience. After my doctor’s appointment I came here to finally eat something quick and get some sugar in my body. Just like any other Dunkin that I have been at, very friendly customer service and the coffee tastes great! I would of given a ⁵⁄₅ rating but I looked around and there were several tables not washed down and still had crumbs on the tables, other than that everything was good.

+1 star for not having it in my city, so it gets a ~Unique and Unusual~ star. Deal with it. I know this is hard to understand. The coffee is GOOD. You come from a land of burnt Starfucks and DD is like heaven. My pumpkin skinny minny latte thingy was absolutely wonderful.
This review prompts me to make a list of Dunkin Donuts of each city I go to. I got 4 going and they all highlight that they’re all kind of shit-​shows. This paticular location was not much different. Language barriers, poor ideas of customer service, terrible egg sandwich contraptions, filthy countertops, I’ve dealt with all of it. Why? Cause good coffee and those stupid little munchin balls that are 5 for $ 1 just reeeeeel me in every time.

It’s like bleedin’ Calcutta in here. Barely had time to grab my large iced coffee before I lost consciousness from the heat in this place.

I must say, I wasn’t a Dunkin’s fan when I first moved here. I just didn’t get it. But like a fungus, it’s grown on me. (Wait, not that fungi have grown on me. eh you get the point). I was a Starbucks fan all the way, BUT I think I’ve finally found my magical order — coffee with cream (NO SUGAR). I once ordered a Mocha Latte w/​cream AND sugar, and I think I became diabetic. Now that I have my order down, I’m a fan! Good coffee for a cheaper price than Sbux. Me gusta, me gusta! =]
p. s. pumpkin coffee here is bombalicious