Dunkin’ Donuts

This dunkin donuts is one of the worst I’ve been to. They are very inconsistent with the way they make the coffee. I always get an iced coffee with caramel and cream. Sometimes it’s good but most of the time they put way too much caramel and then it tastes like I’m drinking milk and caramel. More than a few times they put sugar when I didn’t ask for any. And every now and then they give me french vanilla instead of caramel. One of the times when that happened I told the guy that he gave me vanilla and not caramel, so he took it and just squirted some caramel in the same cup and gave it back to me and told me to try it. I tasted it and said, dude there’s still french vanilla in here, you just added caramel to the same drink. He just stood there smiling and said no it’s caramel (the guy barely spoke english). I told him again that I can taste french vanilla so he took the coffee back, got the caramel syrup bottle to show me it, and then squirted some more caramel in there and gave it back to me. I just left and threw it out. Dude was incompetent. I hope this place figures out that they need to properly train the employees and have them make the coffee the same way every time. If I order an iced coffee with caramel and cream I expect it to have the same amount of caramel and cream every time.

By far the absolute worse DD I’ve been to in Chicago. These guys get quite a bit of business in the morning, but they are not interested in returning customers because if they were they would have apologized for my 10min wait on a turkey croissant! I would like to think I am a reasonable person with «zen-​like» patience. The only reason I gave them a star was because after what felt like Eternity, and the bumbling workers in back (literally folks just bumping into each other back there, while the managers yelling at them in Hindu, Urdu or whatever she was spouting, I received my food warm. Normally a restaurant that is geared towards customer satisfaction would have offered me something free for my time… well they aren’t and they didn’t! So I asked the manager if I could have a free donut for my 10min wait. She then said NO! And said I wasn’t waiting that long. Wow! What the hell! Ok so not only is she stupid but rude too!!! so I told her it was in fact 10min and I should get something free for me to be a returning customer. She walked away as I was in the middle of a sentence, I wasn’t irate, I stood patiently for my food without griping, I think that deserves a free meal! But all I asked was for a 99cent donut. Well I will no longer give them my business and I will blast them on every form of media (to let people know how poor the service is and that it might happen to you in the morning). Thanks for reading

I’ve been here about 12 times. They got my order correct about 1 out of those 12 times and can get pissy about fixing the order. Some of the ladies are kind but not consistent at all.

It’s right inside my home Red Line station so I certainly cannot complain about location. I go here at least 4 – 5 times a week for coffee mostly with the occasional bite.
The people have always been friendly, they keep the line moving and they get your order right. I am not sure what else I demand out of a Dunkin’ Donuts; aside from allowing me to stick my head directly underneath the coffee dispenser and go crazy. Which they politely declined. Darnit.

Never friendly or efficient and hardly accurate with simple orders. I only go here because of the location, the location by my previous work (Thompson Center) had an amazing staff. This location knows they can get by not caring because of the convenient location.

It’s truly inside the red line station so it’s a perfect location! I’ve had pumpkin coffee and mochas made here and they have always tasted good. The donuts have always tastes fresh as well. Service is nothing special but the location of this place makes it perfect for me!

I love this Dunkin Donuts. I can’t imagine all the crabby people that must come through here, but the employees are still always so nice. After making this my regular DD, the employees seem to remember me and will sometimes give me a free donut or two. It might look dingy from the outside, but it tastes just as good as any other DD, and the service is much appreciated.

Very conveniently located and hard to resist — this DD is right in the Red Line Loyola station. The donuts are always fresh and the staff friendly, despite many people hurrying in and out of there. Always a pleasure to stop and grab a treat on the way home…
I know it’s a pipe dream, but if they could have an eating area it would even be better!

Oh Dunkin Donuts line. Oh finals. Oh poor guy behind the counter.
O BROKEN COOLATTA MACHINE! There is no such thing as a coolatta in Rogers Park. Nay, not on a Monday night on the way home in December.
However, there is plenty of conversation to be had with studying students and grad students and those who want their cheese BURNT.
In a good way.

Convenience at it’s best is what this DD serves up. It has a pretty nice selection for the most part (timing when the fresh donuts arrive is a must) and the coffee is always above par.
The staff was pretty cool and always did my order right. Kudos, because i know they gotta be busy with a small university across the street and the good peeps of Rogers Park.
i miss this 24 hour DD at the Loyola station/​stop…

The location is awesome. It actually couldn’t be in a better spot for people on the go.
I have butted heads with the older lady that works there, though, and now she gives me evil looks every time I pass her on my way to the el. She really has no reason to dislike me. eh. still.
coffee and muffins are always a good combination. even when the muffins are somewhat stale. it adds character.

Excellent for when it’s 3 am and you need coffee. Later in the day the donuts are not that fresh, but it’s what you’d expect from Dunkin’ Donuts. The staff is always nice.

Location: A++++
Donuts: Stale+++

This Dunkin location helps start off my morning, so my days wouldn’t be right without it. It’s right at the Loyola stop on the Red Line, and the staff and service are quick and efficient, even with the constant stream of people passing by.
Loyola commuters, rejoice!

Even though they’re crammed into a tiny L stop storefront and probably confronted with cranky students all day long, the staff at this Dunkin’ Donuts is friendly and patient. When I say «French Cruller», I don’t have to repeat myself.
Really, that’s all I ask before I’ve had my coffee. That, and that when I say «light on the cream», my coffee doesn’t come back the same color as my skin.

I so love that this dunkin donuts is just a leapfrog hop away from my lilly pad =)