DRYV

Relative to other dry cleaning pick-​up/​drop-​off experiences… I’ve had better. We asked for our dry cleaning to be picked up between 8−9pm and then the app changed it to 8pm-​10pm??? It was 10:15pm and there was no one here yet (no message saying that he was running late) so I reached to customer service to possibly schedule another time but then found he was running late.
He picked up the clothes and didn’t go through the items at all so there was no documentation/​review of the items that we had given them which was slightly unsettling.
When I scheduled a return I clicked the «before 10pm» button and the delivery guy showed up at our building at 5:45pm and there was no one to pick it up. It was weird I thought that they don’t have times like Washio to get an accurate time of when things are going to be delivered. On others apps I’ve used there is a way to track the driver and re-​schedule if needed but the flexibility isn’t the same here. Might use Washio in the future…
The clothes were clean though and the service was prompt from end to end!

**use promo code zcc0w and receive $ 10 off first order!!! Offer does not expire.
I must say I’m quite impressed. The driver was here when they said they’d be and the process has gone smoothly so far. Also with the promo code for $ 10 off I figured why not try it? So much better than lugging your dry cleaning around the city!

This place is the best. I never write reviews but I just wrote my second review ever on Pressed Garments who were horrible and it made me realize I should be bowing down to the customer service and professionalism of DryV in contrast to Presses Garments’ lack of it.
They separate your clothes by style when they return them personally to your door and they give your fresh clothes back to you in an awesome garment bag that will be used for years and years.
Thanks DryV!

Great service and easy to use! Dry cleaning is always top notch quality and their customer service/​staff are very friendly & responsible. This service definitely takes out having to work around the dry cleaner’s hours and prices are very comparable to dry cleaners in the city if not better.

I had my first experience with DRYV recently for two bridesmaids dresses, one that needed to be shipped out the next day and one that I just wanted for future use. The pickup and dropoff was super easy due to the flexibility in times available and the folks I dealt with were super friendly.
The dresses were back the next day and I was able to send the one out no problem. The second still had a couple of stains… you may ask why I’m giving 5-​stars, but it’s because I’m a huge fan of flawless customer service. No questions asked, the customer service rep I spoke with said that I could schedule another pickup whenever it was convenient and that the merchant would make sure the dress came back stain free. That it did. Within two days, the second dress came back and look brand new.
I would recommend DRYV — a really simple concept, easy to use and organize especially if you live in a building with a front desk person. The prices are more than fair. I will look forward to using the service again in the future.

AMAZING! Now that the winter months are upon us it makes it so easy! Prices are THE SAME as other dry cleaners!
**$ 10 off your order when using Code XQ8Z3

Initially unhappy with the service but follow up customer service and subsequent fixes were great. Will continue to use DRYV.

It’s been a fantastic year with DRYV. With their help (and some from my mother, I will admit), I’ve visited the laundry room in my building a total of six times in the past twelve months. Amazing. DRYV continues to be an irreplaceable help in my day to day life. And yes, you can still use promo code C52KU for $ 10 off your first order.

The concept is great, but the execution is awful. And I tried so hard to like them…
Things started a little off when my first scheduled pick-​up arrived after the time window. But no big deal, I was still home. I explicitly tell the guy that everything is for laundry, NO dry cleaning.
A few days later my laundry is ready and the drop-​off is scheduled. The driver ends up not having my laundry in the van but immediately goes back and gets it. Again, not that big of a deal.
I receive my laundry and it turns out a handful of my shirts and shorts were dry-​cleaned when I specifically asked nothing be dry-​cleaned. And obviously I was billed for it. So what should have been ~$ 40 of laundry turns into an ~$ 80 bill.
I contacted customer service and explained the situation. The dry-​cleaner said that those clothes shouldn’t be laundered (since when can’t you launder shorts and casual button down shirts? nobody else has a problem doing so). Regardless, I don’t get why the dry-​cleaner doesn’t give me a call and ask permission before doing and billing me for a bunch of dry-​cleaning. Andrew, the service rep, handled everything perfectly and refunded me for the dry-​cleaning and gave me a $ 10 credit for next time.
At that point in time, I didn’t like my experience but since Andrew handled the situation promptly and satisfactorily I wasn’t going to leave a bad review. But sure enough, laundry time has come and I begrudgingly decided to use them again.
Turns out my account didn’t have the $ 10 credit added to it. Whatever, I say, I’ll still give it another shot. I schedule a 1pm-​2pm pickup window. 2pm rolls around and still nobody has arrived or has contacted me. Almost a full hour later after I have left the apartment, I get a call that the driver has arrived. What??? How do you miss a one hour window by one full hour and never reach out to me that you are late? Why couldn’t the guy have just called /​texted me earlier to give me the heads up? Well, that was the last straw. Dryv, you suck and every single aspect of my experience was a headache.

Perfect solution for us, as we ran out of clean clothes in the middle of our Chicago vacation. Downloaded the app, signed up, and placed my pickup order. We just needed wash and fold, but felt like we got top-​notch service.
Dryver was on time to our MM hotel for both pickup and delivery, brought a huge empty bag for our dirty laundry and retuned the clean laundry nicely and compactly folded. We just used what clothes we needed on our last days of vacation and transferred the rest directly to our suitcases. Easy as pie, $ 25, and no need to deal with mounds of laundry when we get home!
The only downside was that the first available delivery times were nearly 24 hrs later than we had anticipated. We ordered pickup Friday 8am and the first delivery was not until Sunday 5pm. So don’t wait until the last minute if you’re trying to catch a flight home.

DRYV is phenomenal.
My clothing was perfectly cleaned, and the service was friendly, professional, and efficient. I was so impressed by DRYV (both the service and the people) that I’ll definitely be using them again and again. I don’t think I’ve ever left a Unilocal review before, but that’s how good DRYV is!

Dryv has changed my life! I have been using them for all of my dry cleaning needs for about 6 months now and have absolutely no complaints. It’s super convenient and easy to use. A few times, I have decided at the last minute that I needed to get some dry cleaning done and they were always available to pick-​up my order in an hour or two. My clothes are ready by the following day, and the one time there was a delay they gave me a credit on my order (without my asking or complaining) – great customer service and communication! I am happy that I no longer have to rush home from work to make it to my dry cleaner before they close – the hours they are open are amazing.
The quality of the dry cleaning is also great. My clothes come back looking cleaner than when I used dry cleaners in my area and I think the price point is pretty comparable as well – which is even better considering the level of service that you are getting with Dryv. I’m never going back!

These guys are THE best!
Signed up at 10:45am and scheduled for my clothes to be picked up between 12pm-​1pm. It was a busy Saturday and they came right before 1pm :)
I was given an email notification, and a text notification! When you sign up, you have the option to give specific instructs/​directions, I gave them my location and room number and the gentlemen came right to the door! :)
I told him my husband was leaving in the afternoon the very next day and he said, «Not a problem, I’ll put a rush on it!»
The next day, I sent out an email with a confirmation that our clothes would be here before 3pm (check out time here) and I got a super fast response verifying that my clothes would arrive no later than 2:45pm.
Went to take my dogs out, and left my phone in the hotel room, and at 1:50pm I received a text message my DRYver was arriving and a voice message saying he’s on his way and to ask for my room number to deliver our clothes. Because I left my phone in my room, he went to the concierge and she called me asking if I wanted him to come, but I said I could run down real quick. He was waiting with all of our folded clothes in an awesome bag and boom!
Super convenient! Super easy! Amazing price (21lbs for $ 34, AND it was rushed) Great customer service! They know what they’re doing! Thanks again guys! God bless!!! :):)

I am a full time Dryv user and love it. The first time I used it was out of curiosity but after using it a few times I got hooked and now use it for all my dry cleaning needs.
It’s simple to use: download the app, put in your address and when you want your clothes picked up. A friendly driver arrives at the scheduled time and takes your clothing. Usually less than 12 hours later you receive a message saying that your clothes are clean, to pick a time for drop off. Choose your time and the clothes get delivered by the friendly driver. Voila! Clean clothes, no hassle.
The service and quality is great. The price is pretty fair given the service and it’s competitive with some of the places where you have to go drop and pick up the stuff yourself.

I have been using DRYV for well over a year — I was one of their first customers — and the service has always been exceptional and keeps improving.
Getting dry cleaning — and wash and fold laundry — delivered to your door is an excellent service, and they were one of the first to start doing it. They provide you with a garment bag or laundry bag and it’s handy for pickup and delivery. Their mobile app is simple but elegant — you can choose the delivery and pickup time and leave notes for the DRYVer. There have been times I have contacted their customer support with questions, and they always respond promptly and make sure I am satisfied with their answer.
And they take back hangers too — can’t beat that!
When I moved across town, I didn’t have to worry about changing cleaners, and highly recommend them to my friends and anyone reading this.

DRYV is exceptional.
I use it roughly once a week. Every driver I’ve interacted with is friendly and professional every time. The service is fast (pick-​up at 9pm and still notifying me at 11am the next day that it’s ready to be dropped off), and while it might cost me a little more than taking my clothes to a dry cleaner myself, the convenience is beyond worth it.
The customer service, albeit rarely needed, is also rapid and friendly. Kudos all around for a great service.

I’ve used DRYV a couple of times and both times have been very impressed with the experience! I live in an apartment building and don’t have in-​unit washer/​dryer so that has been a major help.
Why I like them:
–Super fast response time on social media when I’ve had questions-​and very friendly
–Drop off/​pick up time is extremely accurate. In fact, when I was scheduled between 7 – 8, they came before 7 (but texted first to make sure I was there) – (take note, COMCAST!)
–Love that my clothes come back folded
–I got a bunch of credit because of referrals when people used my code
It’s also just a great service for people on the go and who don’t have time to babysit their laundry!

I’ve made the switch to DRYV and I am not looking back. I can list numerous reasons why my store front dry cleaner failed. However, I prefer to list the reasons why I am a DRYV customer– ease of use, pick up/​delivery on my terms, cost effective, sincere staff, intuitive app, quality of cleaning and an overall consistent experience.
If you are currently not a DRYV client, then I would encourage you to give it a shot.
Join the dry cleaning and laundry revolution!

Use service at your own risk!
Second time trying this cleaner out and had terrible service experience.
Had a brand new Guess dress shirt turned in for laundry service and when i reviewed it i was unpleasantly surprised.
There was a splash of some kind of chemical on it that made certain white poke a dots fade away on the black background. You can see this clearly from a distance. I was upset knowing this was not how it was delivered. After speaking to the owner he did not take ownership of the accident and kept insisting it was like that when it arrived!
i highly do not recommend this place to anyone who has any clothing of value!
–Hugo

BOOYAH! Feel that? DRYV just got my 5^th star! This place IS as good as it gets!
They are professional, courteous, on-​time and their services are very good!
We even put an order in for pick-​up on a Saturday and had it back Sunday afternoon! Unbelievable!
I recommend DRYV to everyone!!!