Domicile Furniture

SHADY! Watch out for all their «accessories.» My wife and I went to Home Goods Plus afterwards and saw the same accent pieces for half the price. These people literally buy pieces from Home Goods and charge double. We also found a coat rake that was 3005 cheaper at IKEA. Lastly, my friend ordered a couch and it took SIX months to arrive. There is a reason they have so many gaudy billboards all around town, they get zero repeat business. Stay Away!

Don’t even bother. Mind-​blowingly terrible — bad product, even worse customer service. If you want the kind of business that acts like they’re on top of their shit until they take your money and then disappear into the ether, then Domicile is for you. If you want the kind of business that sells overpriced garbage that falls apart less than a year after purchase, then refuses to take responsibility and takes months to get back to you (if they do at all), then Domicile is for you.
I don’t like to leave bad reviews of places, but I feel like anyone doing their research needs to be warned. PLEASE take your business elsewhere, you’re doing yourself a HUGE favor.

My wife and I came here to look for an area rug and explore options for beds and coffee tables. When we went in, neither of the guys working said hey or even looked up, which was fine because we just wanted to look at first. After perusing the store a short time, we saw a few things we almost liked, but wanted to discuss further options. We went to speak with the guy working, and he barely looked up from his computer. When we asked him about other area rug selections, he literally dropped a few large catalogues in front of us and said, «these are what we can order.» He then went back to his computer and ignored us, even if we tried to ask a question he would hardly answer. Needless to say we were very put out and left with no area rug and no desire to look for anything else… ever again… Ignore their ads, avoid this place.

Called today and spoke with A.J. I needed to order some wheels for an office chair for a client. A. J was so helpful and really went out of his way to find the wheels for me. I LOVE this type of service and you have earned my business. Thank you very much and I look forward to hearing from you.

You won’t get the in your face sales person here. So if you are interested in something you should definitely let them know. It’s a more leisurely store where you can just go looking around and get some decorating ideas. It’s not your typical furniture store, so you’ll find unique pieces. The prices seem reasonable to me. I’m not sure if there’s room for negotiation or anything or if there’s a delivery fee as I didn’t purchase anything, but I have been in the market for a while for a chaise. I will still keep looking.

My bunny turned my couch into her own personal rabbit warren, by literally chewing thru my already crappy futon, creating gigantic holes and finally giving me the green light to make an attempt to replace it. I was not ready, because I have Ethan Allen/​Stickley dreams and Targét/​IKEA money, which was further stretched because my refrigerator crapped out about the same time so the rest of it was tied up in Best Buy’s pocket. (Irate review in the works coming soon to a Unilocal near you about them and that fiasco). So I searched high and low, Crate and Barrel, West Elm, Pottery Barn, wayyyyyyyyy overpriced for mediocre, Target, IKEA, World Market, Pier I, not too dependable for the wear and tear of a 4 year old Tasmanian Devil and her bunny Oreo (the little scheiße). Ethan Allen and Stickley, HAH! Keep dreaming, I am a unemployed college student single parent. So in walks Domicile LP, I’ve been to the Domicile Outlet before it consolidated with the Lincolwood store and was super impressed by the selection there, because I like modern, and well built, but I was even more poor so only window shopping at the time. while wondering through LP with some friends decided to stop in on a «WTH, why not» kick and do more wistful window shopping, at the store I never thought I could afford, because the modern/​mid-​century modern stuff there gets me right in the heart. But when we walked in and furtively-​pseudo-​casually glanced at the price tags, I was shocked to find out I could afford the prices, and the pieces were beautiful, and they had stuff for large apartments, small apartments and closets with stoves, (my apartment is somewhere between closets with stoves and small). We wandered about, oohh and ahhhin (I maybe easily impressed, maybe. Maybe) but having memorized every single price point, dimension, color selection, fabric type, and style on every single website, for couches, I was already sold, and they even had some pieces that were beautiful that were cheaper than what I set my heart on already. (Which was still within my price point… OH GLEE!!!) They sales rep was cool, he didn’t haggle us while we were browsing, he just said if you have any questions let me know (just how I like it). Even better I got to choose my upholstery fabric from a wide selection of fabric choices, no… extra…charge. (I chose a beautiful Smoke Grey velvet) Ethan Allen charges extra!!! Targét you don’t get a choice, and the 3 throw pillows also got two custom treatments and he even offered to check and see if they could do three different fabrics for the throw pillows. He went over my furniture upkeep, expectations, and warranty/​warranty repair voids in details, and told me my couch would be done in 8 – 12 weeks, here it is a little over 5 weeks and my couch is being delivered today. I am so happy. Did I mentioned you get a tin of cookies (I know I am easily impressed, but I can’t help it). Will definitely be going back for more furniture, my dresser is trying to turn in her two week notice as we speak.

Wish I would have paid attention to all the negative reviews before giving this place my money.
They don’t stand behind their products. If something is wrong with a piece you buy, don’t expect them to do anything about it.
Bought a $ 1200 sofa, and the cushions don’t sit straight. No matter what I do, they sit very noticeably crooked, and they look ridiculous. I was sent replacement cushions, but the replacements do the same thing. After calling repeatedly and not getting called back, I finally called again and basically got told that I’m shit out of luck. They’re not going to do anything about it.

Love this place! Mostly because it isn’t Roy’s (which has the worst customer service ever).
Everyone at Domicile is super nice and offers to help you as soon as you walk in (unlike Roy’s).

I was sort of dreading the experience of purchasing my first «adult» couch, since furniture places in Chicago (like Roy’s) are pretty notorious for screwing people and making them wait 6 months for a couch when they promised it would take 2. But I just had a fantastic experience with Domicile and I HIGHLY recommend them, based on my experience.
Last Saturday I went into Domicile and fell in love with a couch (the Lombardy). I worked with AJ who wasn’t pushy, and provided me with helpful answers and guidance. I thought about it overnight and came back on Sunday to purchase the couch. They had a truck coming in on the following Wednesday and I was able to purchase one of them (meaning I didn’t have to wait 8 – 10 weeks for a custom Lombardy). Sure enough, I got a call that Wednesday from the delivery team and they offered to bring it to me THAT afternoon! The couch arrived in perfect condition and I love it. The only complication was that the pillows they came with were a different color/​pattern than I anticipated, but I called AJ and he happily invited me back to the store where he gave me other pillow covers in the color I wanted that matched the couch perfectly.
Domicile was also able to get me 12 months of interest free finance, which was great.
Overall, I had a fantastic experience with Domicile and I hope your experience is as good as mine!

«2 football fields of furniture!»
They should clarify that this statement on their advertising is for their other location.
This place is small, but has a decent selection of sectionals, coffee tables and art work.
Perhaps something was wrong with the pipes. Place smelled like septic.

2.5 months later we received the furniture. One of the two sofas was broken… awesome. I demanded everything be opened by the delivery man just in case something like this happened. He took the sofa back and we never heard from them again. After 5 calls looking for an update– we finally refused it and they didn’t put up a fight this time. Glad to be done with this business and running far away from them in the future — as are my friends :)

I am going to have to thoroughly disagree with the negative reviews about this place, because we had a GREAT experience here.
Go back to about 3 months ago. I wake up one beautiful, sunny morning. I make my coffee, and head into the living room to do some living as a enjoy said coffee. I am about to sit down on my (already borderline disposable) couch, when I notice a giant pile of something… organic. «Is that… what is that? What the hell is that!!! Dammit cat!!! F*** you, man!!!» Apparently, one of my little guys ate some bad Thai, and couldn’t make it to the box. Twelve hours, and one trip to the vet later, my couch turns into alley food. Alas, I am left sans seat.
After restoring our cat to full health, and brief period of sofa mourning, we set out on a journey for a new one. We went everywhere: Crate & Barrel, Pottery Barn, West Elm, Lazy Boy, The Room Place, Couches-​R-​Us, Sofa Land… NOTHING. Everything sucked. Everyday, we’d drive home feeling beat-​down and despondent. «Will we ever sit again?».
The entire time we were on our quest for the perfect seat, we kept passing a giant truck parked on the street corner advertising Domicile Furniture. My boyfriend finally says, «Why don’t we go there?». I hesitate to give in. The abandoned truck advertising was off-​putting for me, but I gave in.
Man, I am glad I did. It was like couch candyland! We perused the various sofas for about five minutes until we found, The One. An amazing oversize, plush sectional that comes in your choice of a bazillion-​gajillion colors and fabrics. We settled on Gypsy Eggplant (because why not). The gentlemen assisting us was extremely helpful, and very patient as we carefully selected our new inanimate family member. It wasn’t cheap, but it was under half the price of the one’s from the aforementioned establishments.
Six weeks later, it arrived in perfect condition! We are extremely pleased! The only downside is, it is almost too comfortable; I never really want to get my ass off the couch.
Long story longer, I highly recommend this place. A+ for customer service (sales and delivery) and high-​quality product!

Stopped by here to buy a few pieces when I still lived in Chicago and brought them out to ABQ when I moved. Overall, good experience and price.

This was the most bizarre experience I’ve had shopping. On the one hand, their customer service was fair and nice. After buying stuff from the container store (closets), Room and Board, Michael’s, HomeGoods, Foursided framing, Bed, Bath and Beyond, Abt, Salvage 1, and a ton from Dania for a fairly extensive renovation for my apartment, I didn’t have a single issue with quality. These stores cover a variety of price points.
I looked high and low, vintage and new. Domicile seemed to have good selection of things (even more when the store I visited down the street was asking 3,000 for a piece) I found an iron table I liked on their website that they didn’t have in store («it’s new»). The store itself seemed odd. I realize this is not a highest end place, but some some seemed cheap. Other stuff was solid and worth the price. I forked over a lot of money for an iron table, depending the picture. The industrial style fit my taste and the price was high, but I had looked so long I was ready. Big mistake. Always see your purchase first.
Sales folks were nice. No problem there. It was a tax free Friday. Even better. I was told it would take 10 weeks. I got a call after 4 that the piece had arrived. Every time I called the delivery guy his cell dropped or I could hear him. I called the
Store who informed me that deliver was outsourced. Bad sign to me.
Finally, set to a window for delivery. The delivery guys were professional. However, they in packed the table. And trouble sent in (the salesman had said, «the carton had arrived» likely on a boat from China as another review says). The table was filthy despite being wrapped. The bottom part of the frame was completely bent. The delivery man did his best to straighten it and convince me it looked fine. It wasn’t his cash on the line. The knobs were hidden in rickety drawers. I asked to call store and refuse delivery. They were nice And fair. They apologized. Everyone was polite and professional. The same delivery man who tried to convince me to keep a bent frame then added this gem (again, he was pleasant):
«What if we gave you a discount? Would you keep it? Say 100 bucks?»
That was a first. I asked him if was even authorized to do that. He didn’t answer. I asked them to pack it up and thanked them. (Maybe I should have tipped).
Still, I thank them for allowing me to return without a hassle. But since when does an outside contractor have right to negotiate a discount? Bizarre.
For a lot people this is probably a fine place. Not anymore for me. Affordable portables stuff I bought 15 years ago (and donated during my renovation) was better quality, if not stylish.
Just so weird. I’ll be taking my business to a «bigger» name store and not negotiate with delivery guys.
But, they didn’t hassle me. That’s a bonus.

Well I really wish I could write a review attesting to the quality of the furniture I ordered in August 2012 (maybe a day or two into September) and it’s now January of a new year– but guess what, I still haven’t gotten it yet. The store is cute, semi-​reasonably priced compared to Room and Board, but holy-​hell, stay away for your own sanity.
I ordered a dining room table from a catalog and they said it would take 8 weeks and we would be contacted to set up delivery. Nine/​Ten weeks later, still didn’t hear anything so we called. To get someone who actually knew what was going on took a few weeks. The owner says they will call back and doesn’t. Apparently they order the table from China and they get 2 shipments a year (which the person who took our order obviously didn’t know/​or failed to tell us). We were then told that the table would be in around Dec. 23^rd. They say they will call the supplier but it’s not open on weekends and only open during a day or two during the week. This conversation of them calling the manufacturer has happened at least 4 times without anyone ever calling to check up. It’s now Jan 10^th and still have not heard from them and no delivery date.
If you dare to enter this store, I would only buy a floor sample, so you just take it with you and never have to deal with this headache. How this store is in business I don’t know. Maybe because they take your money and never give you what your ordered? Yeah, that sounds plausible.
update: FINALLY GOT THE FREAKIN TABLE on Jan 19. Delivery men were nice, but they were outsourced to another company I believe. Table quality actually seems nice so far and it’s pretty nice looking. The wood is darker than what I thought we were getting but overall I’m happy with the table. I can’t up them any stars though because I am still traumatized at this whole thing haha.

So my fiancé purchased a bed from Domicile and the delivery was delivered promptly and courteously. Delivery guys were chatty and cool dudes, pleasant surprise for delivery folks.
For the price, I’d have to say the bed is very high quality. We have the microfiber headboard and it doesn’t require a box spring. It’s priced somewhere between Room & Board and Ikea furniture. The quality is nice though (aka, they don’t use that fiberboard crap that Ikea does). The legs and headboard look like it’s Maple.
I’m very pleased with it thus far, very quiet and comfy bed… it looks dope in our bedroom and perfect to Unilocal on ;)

Furnitures are nice although very expensive.
It has been a month since I arrived in the US, and this is definitely the place where service was the worst, you clearly feel that you bother the employees when you dare asking something.
Usually a bad service does not stop me buying, but when you feel not welcome like that, it clearly pulled me out of the store.

I knew this place wasn’t for me when I walked in and the store employee was sitting at a desk dead center in front of me riffling through fabrics pretending to look busy. He did not even raise his head to acknowledge that I had entered the store. A «Hi» would have been nice, especially considering I was the only person in the store. How do they expect to sell anything without any customer interaction?
Beyond the poor customer service the furniture is terrible. I would compare it to walking down a shady alley and being asked if I want to buy a Prada bag under the guise that it is genuine, when as a smart consumer I know it is not. If you like knock off designer furniture then maybe this is your place… as long as you are willing to pay a price not much lower than the legitimate designer piece. Personally I’d rather find something vintage or splurge on the real thing.
Lastly, the store was a mess. Presentation is key and piles of paper and fabric and sale signs printed from a home computer, or simply written with a permanent marker in non legible hand writing are not effective. DO NOT SHOP HERE.

The guys who helped me try to find a sofa were nice, but ultimately, I found this store depressing. Everything has a «fallen off the back of a truck» quality to it; few pieces match or have designs that flow together like Room and Board or Ethan Allen (I’m giving Ethan Allen more credit than it deserves). You won’t find real designer stuff here, just modern knock-​offs and Eurotrash stuff. Sure, you might find what you’re looking for. Just don’t invite me to visit your place with a red vinyl sofa, Plexiglas dining table and mismatched resin chairs.
And please… let’s not even talk about that padded stool made completely from denim jeans. Where was my camera when I needed it?

If you like Roy’s Furniture and playing the waiting game for furniture that is sub-​par in quality, minus service, this is the place for you!
Otherwise, save up your money and buy big boy or big girl furniture from a real retail store that will stand behind the quality of their products and provide you customer service when appropriate.
Remember, you GET what you pay for!