DLG Management

I have lived here for almost 5 years and I may be in the minority of reviewers here but I like my apartment and the building I live in. I think it is maintained reasonably and when I have isssues, I e-​mail the office and they address them promptly. I have only had a few issues and one was with a mouse which was taken care of immediately. I can’t sy enough how happy I have been here. It’s close to CTA, in a safe neighborhood and maintained well. To those who say not to rent here, I can’t say I have had a similar bad relationship with the management company, so anyone interested should rent with DLG.

I’ve never had any issues with this management. I’ve lived in my apt almost 5 year & would only move to get a 2 bedroom & when I do, I’d want to stay with them. Your apartment is what you make of it. I don’t have issues with bugs, rats, etc. When I moved in, I chose to put caucking around each of my walls to prevent them, clean up any liquid if it spills, dust under furniture & on ceilings to remove cobwebs if there any & many people don’t realize they bring them in themselves when they take CTA & from people who are traveling. I like how they come every couple months to spray to prevent them, check water, heat & pipes regularly, we just got brand new washers & dryers, we can pay rent online now & the building is quiet.

Unfortunately our building was bought by this company. Avoid at all costs. We haven’t gotten mail for almost three months because these people refuse to fix our buzzer despite weekly calls. It took six months to get them to replace a broken washing machine. Their phone number goes to a voicemail box they never check. As I’ve told all the people who’ve come to view the apartment above mine that’s available avoid at all costs!!!

The office is unresponsive, I had to call and leave voicemails for almost 2 weeks before reaching someone. They also won’t give you the exact time you can move in until a week before which makes it hard to plan for movers or a rental truck if you need them.
I like our unit and the location but the condition of the apartment when we moved in wasn’t the best. There is no handle on the refrigerator, half the wood where the lock is at is missing on the front door, the back door is half corroded, loose floor panels, broken cabinet…

Updating my review after 2 years of living with DLG. I couldn’t be happier to move out.
Let’s start with the condition of the apartment when I moved in. The carpet in the hallway and rooms was filthy. We found nails that had been taken from the wall and just left all over the carpet. Both bathtubs were left dirty and sinks and floors were in need of a good cleaning. The one closet in my room had a hole in the door and the door was broken off its track.
The walls in the entire building are paper thin. I can literally hear my neighbors upstairs talking (I don’t mean I just hear faint sounds of talking. I can hear full conversations). When I’m in the bathroom, I can hear my neighbor upstairs going to the bathroom (and I mean EVERY sound that might be associated with a bathroom… eww). While the building is dog friendly, the paper thin walls cause the dogs to hear even the slightest sound, which sends all of them into a barking frenzy.
Now let’s talk about maintenance… does DLG even have maintenance? I wouldn’t know. My roommate’s toilet broke a few days after we moved in. Thankfully we have another bathroom. We called the maintenance number asking for someone to come fix it since we were having guests that weekend. 3 days later we’d not heard back from maintenance and we still have a broken toilet, even though I was assured when I moved in that all maintenance calls would be returned and problems would be fixed within 48 hours. I also had to deal with emergency maintenance because the back parking lot that is used for moving was closed and locked with our car inside it and when I called for someone to open it, I was verbally accosted by the emergency maintenance guy.
More fun times happened with maintenance the second year of living with DLG. The fan in my roommate’s bathroom broke, cause mold to build up on the walls. We called and asked for the fan to be fixed. Instead of fixing the fan, they replaced it with another old fan that still didn’t work… and it took 3 visits to the apartment by 3 different people to do it.
Without a doubt the worst experience we had with DLG is when we were awoken to water rushing into our apt at 5am because our upstairs neighbor (who is a nightmare of a neighbor) clogged/​flooded his toilet so badly that BUCKETS of water were coming down into our apartment and spilling out of the walls and electrical sockets. We called emergency maintenance, who came out over an hour later. All they did was make sure the water stopped coming through the walls. Didn’t bother to check the electrical because apparently they don’t know water and electric aren’t supposed to mix? Then we asked how we’re supposed to deal with all the water in our apartment since the bathrooms were soaked and the carpet in the hallway and part of my room were drenched. Instead of calling a carpet cleaner immediately, or better yet, ripping out the disgusting carpet, DLG told us to put a fan on it and «someone would come out next week.» WE HAD CARPETS SOAKED WITH WATER AND FECAL MATTER and they weren’t willing to fix it immediately. Even after all of this, they only hired someone to shampoo the carpets…3 days after this happened.
The building is also not secure. For 3+ months we had someone in the building or someone with access to the building opening/​stealing packages. I had someone open packages around Christmas time and then leave the contents thrown around the mailbox area. Someone also stole textbooks that my roommate had delivered. I notified DLG about the problem and all they did to remedy it was send an email saying «Please don’t take other people’s mail.» Oh. Okay.
In addition to the parade of horribles that is DLG, they consistently give zero notice when they need to enter apartments. The law requires at least 24 hours notice yet I’ve had DLG email me at 10pm saying they need to come into the apartment by 10am the next morning with no explanation of why they need to come in. Even worse, because we decided to not renew our lease, our apartment is currently being shown. DLG informed us in writing that our apartment would be shown on Mondays/​Wednesdays at specified times, which is fine. However, I’ve received calls almost ever single day for over a month of various agents asking to show my apartment with 1 – 2 hours notice tops. THIS. IS. ILLEGAL. Today I even got a call saying «I’m showing your apartment today between 11 – 4, this is a courtesy call since DLG already said we could.» When was DLG going to inform us, the tenants, that they’ve given permission to show our apartments on Saturdays? We only were informed of Mondays/​Wednesdays. Now we have people entering our apartment every day at random times without out permission. Talk about interfering with quiet enjoyment?
Don’t be fooled by the faux granite counter tops and nice cabinets and spacious apartments. The construction is absolute trash. I can barely hang a picture evenly on a wall and I’m still convinced I could construct better apartments.

This may be the worst landlord i have ever dealt with. Where to start! The building we lived in had a rat infestation due to their negligence in maintaining its integrity. It got so bad that the rats entered our unit and made a nest behind the dishwasher. They got into our apartment ruining a couch, cat tree, and a rug. Rat droppings and urine was everywhere. When we asked for compensation for their negligence they very rudely denied they had to pay for anything, then had the gaul to send us an invoice to the next months rent (first and only time they did this).
We also left our lease two months early due to the pest condition. We decided eating two months of rent was worth it if it meant being rid of this company. When we moved out we told their leasing agent that if they found someone who could lease the apartment before our lease was up we would remove the few objects that we left behind (we left them behind to show that we were still technically using the apartment and had not vacated the premises). At the end of the first month I received a call from the Maintenance Lady. They had rented the place without telling us and she was told to just throw away what we had left there. Thankfully she must be their only employee who cares about tenants and called me to ask if what we left there was garbage. We were unaware that people were moving in for one, and for two we left there included a nice leather coat, a crock pot, two stools just to name a few high priced items. The Maintenance Lady moved our stuff onto the porch before calling me (which since we still had a lease could be seen as being wrongfully evicted). Thank god she did though because otherwise we would have paid rent on the unit and lost our belongings in the process.
All I can say is this is a very unethical, rude, and sketchy company that prays on college students or people needing cheaper housing in nice areas. Avoid them at all costs.

Rented through Dlg management for one year, was not satisfied. They were combative, rude, and didn’t fix or clean a thing for a ridiculous move in few that I paid. I would not recommend a friend or loved one to the people in that office.

Dlg is the worst. Do not rent with them. They rehab there buildings without permits and licensed electricians, plumbers, etc.

DLG is the most RUDE and UNETHICAL management I know!
I was towed from the parking spot I am paying for yesterday because DLG is a new owner!!! I had to pay $ 200 for my car and I lost a day at work because of them! My parking is paid till May 12 (it is April 2 now)! I was supposed to receive a new sticker on the mail which I DID NOT!!! I asked since it is not my mistake if they would be accommodating for the future payments-​they said no. The only thing they could do is to give me a new sticker. I told them that this is not right! My parking is paid and how am I supposed to know I need a new sticker? To that they said since I don’t like the parking-​I don’t have a parking spot anymore and can not use it! Just like that! CAN ANYBODY BELIEVE THIS? Stay away from them! They will NOT work with you!

A couple years ago DLG was a great company. Now.. . not so much. It seems like every week I get a notice under my door saying the gas will be off, the water, the electric, they need to enter the unit, etc. The latest has been the cable is going to have to be off. They said ½ hour max. That was 2 days ago. The cable guy just left and told me they screwed the wiring up. I now have to have someone come and redo the wiring to my unit. Of course, prior to the cable guy, when I called DLG, they said, «Oh you probably have to just have a signal sent again.» They really just want your money, and they do not care for their tenants at all. Seriously, if you can go elsewhere.. .do so.

Wish I could say better things. I rented this apartment knowing there would be problems so I’ll take some of the blame. I got to the viewing and my apartment was still being overhauled. I was glad to see they were fixing things but I could see big flaws like badly patched holes from previous tenants art work, scratches from previous tenants moving out, etc. I noticed the installation from the duct work for the furnace-​a/​c unit was really sloppy but didn’t really care, I just wanted a big apartment with central air. I was told I was getting a rehabbed bathroom. Well, it was sort of true. A couple of new fixtures, a couple of re-​purposed fixtures and one of those cheap tub insert rehabs that is already showing signs of wear (after less than 2 years). There are also gaps in the drywall work done after refitting the bathroom (I’m happy to send along a picture).
What you have read on other reviews is true; the management are rude, not inclined to respond very quickly, sometimes not at all. When I have asked them questions about the building and maintenance they cut me off very quickly saying to please call the maintenance department as they don’t have contact with the maintenance department and they cannot help with anything like that.
Here are some ‘maintenance’ highlights from the past six months:
One Monday I found a set of three keys in the crumbling lobby. These keys are pass keys for my building, a building they own on Morse Ave and a building they own on Estes (i think, or maybe it was Touhy). These keys open every door in each respective building. Because I was very busy at the time I forgot to tell the maintenance crew. After about 4 days I left a voicemail early on a Friday morning saying I had these keys, they looked important, please call me and I’ll make arrangements to give them to a building employee. I even emphasized that I pass the rental office every day I go to work so I’d be happy to drop them off. I didn’t get a call until the following Monday afternoon. A very relieved voice said they really appreciate me finding them could they please come by that day to pick them up? I said yes. Because I had to leave I taped the keys to the wall outside my apartment door WHERE THEY REMAINED «FOR THE REST OF THE WEEK. Allow me to remind you these keys open every door in a total of THREE buildings.
Since then I have had to beg to get a dishwasher replaced after a maintenence man came by once swearing to me that my broken dishwasher worked. I think that whole ordeal took about a month and not without some serious attitude from the maintenance staff.
My gas was turned off because of a ‘gas service upgrade’ and not turned back on. I asked why and was told the gas workers could not enter my apartment because my dogs were running loose. Not sure how this happened as my partner was here all that day and the dogs were penned in, away from any of the appliances that would require turning back on.
If you want a large apartment for the money and you’re okay with fixing things yourself then by all means please take a chance and live on a DLG building. However keep in mind that the stairs in my building have begun to crack and sag and there is an overwhelming smell of … something bad in the lobby. Best guess is sewer smell.
I have a ton of stuff and furniture so I’ll be here til I move out of the city (not actually that long from now). I’ll just deal with it.
As I said, I have pictures to prove all of this. The pics of the stairway coming apart is a real winner.

So I’ve been with DLG for two years now. They have, in all honesty, been the best management company I have rented with in the last 5 years … until now.
They recently started construction in my building. Which is fine. We have storage lockers and were asked to clean them out because they were tearing them out. They were offering no compensation for this at all and gave us about a weeks notice. There are people in this building who have been here for years (I’m talking 20+) and this is not an easy task. Still … I had accepted that I was going to have to relocate all my stuff into my apartment and suffer for a month or two until the lockers are rebuilt.
So, I go down there last night to start cleaning everything out and a few things are going on:
1. There is a 30 foot long conveyor belt in the way of my locker so it is nearly inaccessible. This piece of construction equipment is not something that can be moved.
2. There is an ¹⁄₈^th in layer of dirt, dust, rocks, etc ALL OVER EVERYTHING in my storage locker. EVERYTHING. 10 – 15 items in there are completely completely completely RUINED. This includes my neighbors units.
I called them in a panic last night and no one ever ever ever answers the maintenance line. I leave a message near to tears and call the emergency line. A guy comes over who is extremely nice and agrees that they conveyor belt cannot be moved. Tells me to call in the morning.
I’m terrified that everything is going to get more ruined if I leave it there so I crawl over the belt and start digging through rocks, cement, bricks, and TONS of dust, inhaling it constantly to get to my stuff. I get what I can out.
I call this morning to report this and the most rude, defensive, and just straight up bitchy lady who answers the phone tells me that she basically doesn’t give a fuck.
I asked why they wouldn’t warn people because it’s not just a layer of dirt that you can blow or dust off easily, I am telling you MY STUFF IS RUINED. Her response: «I’m not responsible for that and you should have known we were doing construction. If you’ve done laundry lately you’d know.» For the record: the laundry room IS A SEPARATE ROOM FROM THE STORAGE LOCKERS!
Plus, the memo we got at our units said we had UNTIL THE 10TH to get our stuff out. If they are going to be doing something that effects people things in that much of a way, we deserve to know (to get stuff out earlier) or be given UNTIL THE 10TH to get our stuff out.
This is absurd and I will never never NEVER recommend them to anyone ever again. They had been so good up until this point. But, how they have handled this with no care, remorse, or consideration for their tenants makes them no better than Beal Properties.

THEY ARE RIDICULOUS!!!
Are they even legal company?!
I have worked for real estate before. Either I or my families have ever heard of any company works that way.
We tried to get a 4 bedrooms apartment. At first, they told us, since three of us are students we need to provide 2 cosigners with application forms, copy of id, pay stubs, or home ownership documents. We did.
Then they ask for 1 more. We did. And then they asked for the 4^th cosigner.
I don’t believe them! We feel like we giving out the entire household’ private information!
We feel unsecured!!!
You ask way too much!!! TOO MUCH!!!

This video I took when I first moved in should say it all!
I’m sorry, but this company is horrible. DO NOT rent from DLG unless you are okay with living in a run down unit with many problems.
We moved in on August 1^st, 2011 and the air conditioner did not seem to function properly. We had called to have it checked several times and, despite the 80+ degree heat, did not hear back. On day three, I was fed up and filmed the video above.
In addition to these issues, we moved into the unit with:
Broken light bulbs
Broken light fixtures
Tile torn up on the kitchen floor
Broken or MISSING door knobs
Black mold in the shower/​bath area
Locks which do not work
PAINT spilled on toilet
Broken toilet seat
After several calls to DLG, most of these things have yet to be addressed. In fact, they’ve gone as far as ignoring my calls, emails, and best efforts to fix the aforementioned — particularly the A/​C and Black Mold.
Finally, I called another company to have them evaluate the A/​C. They said the «central a/​c» that DLG installed was cheap and did not provide air flow to the entire house. If we wanted «true central air», DLG would need to install a new unit.
I called the owner himself to tell him this, and told him I thought this was a violation of our agreement as we were supposed to have central air, and that I would like to move out immediately as a result (if they did not replace the unit).
Here’s the kicker — my electric bill was $ 300/​month in August and September!
I also informed the owner of the electric bill.
Do you know his response?
(Laughing) «You dumb piece of SHI%, there is no law that says we need to cool your unit to a specific temperature, only that you are to have a functioning A/​C. It is working just fine. I am not going to let you move out and will not replace the unit.»
Watch the video, see for yourself what you can expect when you MOVE IN to a DLG unit.
Thank you for your time.

DLG is the worst management company, I am baffled by all the positive ratings.
1. When we moved in, we made the mistake of not having someone walk us into the unit that was supposed to be exactly the same as the one we toured. The bathtub was rotted and would have probably given me tetanus if I had stepped in barefoot. I had to call and complain for them to replace it.
2. Our heater was broken from January 1^st-​7^th, the coldest part of the year.
3. They did construction in the basement of our building, shutting off water and electricity with little to no notice. Hot water is almost nonexistent at times. The construction workers started working at 7am on Saturdays. They smoked in the building and it smelled in every apartment.
4. They said they were eliminating storage with 1 week of notice. They never clarified that it included bike storage, they stole my bike.
5. They hassled me about not paying rent and were emphatic that I had missed payment. This was on the 15^th of the month and they missed when my check cleared on the 5^th. I had dropped it off on the 2^nd. They gave me attitude and never apologized for the inconvenience.
I will never rent with them again, I only wish you luck if you decide to.

DLG stands for delightful landlord gurl. i’ve been a tenant with DLG for two years now, and it’s hard for me to believe all these bad review that i’m reading.
the maintenance people are prompt, diligent and extremely friendly. i usually look forward to seeing them, because they’re all so nice and accommodating. even if my apartment is a mess, they don’t pass judgement and do their job efficiently and without any sort of issues. even the management tried to work something out with me, when i told them i was going to move out. it was great to see that they valued loyalty in their tenants.

I’m rarely compelled to write Unilocal reviews, but the folks at DLG deserve a pat on the back. Not only is the DLG team efficient in responding to their tenants’ needs, but they always go the extra mile without hesitation. They are extremely pleasant (and fun!) to communicate with, and I always hear back from them faster than any company, property management or otherwise, that I’ve ever dealt with. Imagine that… people who actually care!
Thanks very much DLG!

I recently worked with DLG. I was impressed with several things, in particular the commitment to ensuring a great rental experience from the first day through the end of a lease. This commitment is evident in each employee — from the owner who personally inspects every property every week, to the service staff who live on-​site to respond to issues.
While it is impossible to please everyone every day (have you tried?), I saw the tenant liaison team go above and beyond to help their tenants in every way, even things no other company would do (tenant goes in the hospital, the staff watched their pet, as just one example). Unfortunately, not everyone appreciates these efforts, and the staff does not demand recognition.
They have tenant-​friendly policies such as no deposit required for a pet. They get to know their tenants too. As a result, they have a lot of long-​term tenants.
If you choose one of DLG’s properties, I believe you will have an excellent rental experience.

After once renting from a property company notorious for their horrible reputation in Chicago, my expectations were pretty minimal. Happily, DLG has consistently more than exceeded them!
Any complaint I’ve ever had has been dealt with promptly and with respect, including a very annoying downstairs neighbor who moved in with his drumset and recording equipment. Every single maintenance request I’ve ever had (and they’ve been minimal, usually just lights out in public areas or a clogged bathtub) has been responded to within a day.
Since the music guy moved out, every one of my neighbors is quiet, courteous and trust-​worthy.
As a plus, DLG is dog-​friendly and has a clear respect for diversity. Highly recommend!