Diamonds Chicago

This place is horrible! I made several appointments that they didnt end up pulling the right diamonds for us. We went back on a Saturday with an apt and still didnt have anything pulled. I was trying to give them the benefit of the doubt and made a 3^rd apt. This time I was going to make sure that i called in advance to make sure they had the right things ready for us. Mike (who is by far the worst) told me that he didnt have time for me and that nothing was going to be pulled for my appointment. We were about ready to drop 30,000! He told me he could care less about my business and to just cancel the apt. Needless to say — it was by far the worst experience i have ever had and will never return there. Made my exciting experience HORRIBLE. I wish I knew the corporate office information because mike should be FIRED!

I went around Jeweler’s Row getting offers for a diamond ring that i was trying to unload. Diamonds Chicago offered an oddly low price ($ 600), probably hoping that I was clueless and was an easy target. Every other place offered several thousand dollars.
I obviously would not recommend this place for selling your diamond/​gold or other jewelry. They try to sound reasonable, by suggesting that they will put your piece on consignment, and coming up with a «low» price and a «high» price that you might get on consignment (in reality, both these figures are very low). Then, they give you a cash offer that’s only slightly lower than the «consignment» offer. This makes it sound like they are doing you a favor, by offering you cash outright rather than making you sell the piece on consignment for just a little more. But it’s all a ruse.
I of course understand that unusual gold or diamond items might be difficult to value. But I proffered a fairly straightforward item — a 90 point diamond with a GIA «excellent» rating and a perfect ⁶⁰⁄₆₀ ratio. Thus, my poor experience was not one where reasonable minds could differ and again, every other jeweler’s offer was in the thousands.
On the positive side, maybe Diamonds Chicago passes on its savings to its customers. That is, maybe its business model is to make lowball offers to buy diamonds, and maybe Diamonds Chicago passes on its savings to customers. I am not familiar enough with its business model to know for sure. But sellers of jewelry should stay far away.

I got an engagement ring there about 2 years ago. A couple months ago one of the side diamonds fell out and they charged me 142.00 to replace it. I cannot recommend a jeweler that sells substandard products. That’s the vibe I get when a $ 5,000+ ring starts to fall apart less that 2 years after I bought it. Also, when we bought the ring the lady insisted that we pay in cash. Really??? I figured it was because we are black. So we walked over to Chase and took out 7500.00 in cash to pay them. That should have been a red flag right there. I can’t recommend these guys, I still get a bad vibe when I think about the transaction and even took the ring to a local pawn shop to make sure it was a real diamond. MY Advice: Go Else where. There is no way that anyone can rank these guys 5 stars.

I guess I liked it…
(so I put a ring on it)
One of the facebook comments after my recent engagement. I really didn’t get it until a friend explained the Beyonce reference… I guess I’m just not that cool and hip anymore. Thus it was time to settle down and start the wifey-​ing process with my Unilocal partner in crime. Anyways, that’s all the funny business I want to say and my serious review for Diamonds Chicago is below.
I actually didn’t want to write the review because of all the emotions and drama that went on in getting an engagement ring here. I dealt with Gargi whom I thought was great then eased into a bit of mediocrity, but was just so nice it was hard to stay mad. The manager there though I didn’t like at all throughout the process, but whatever. The staff I dealt with is all gone due to some problem there which I don’t feel is my right to get into.
The diamond education here was great and I really recommend going here at least for some education in diamonds. Due to some qualms my initial rating I wanted to give was a 3. Picked out my diamond, but the manager kept bugging me that I had to give her a cash deposit right away or else I would lose that diamond. Whatever. I was being pressured and ultimately annoyed. Thankfully Gargi was friendly enough where I developed the trust after going to many other jewelers and I ended up staying with Diamonds Chicago.
Besides the surly manager (whom I’d like to remind everyone who is reading this is gone) I also didn’t like the wait I had to go through with a custom setting. I despised being told I would get the ring within so and so day only to have it pass… many times. Also, I didn’t like having to keep calling to find out the status. I know it wasn’t their fault, but light the fire under your jeweler’s butt and get the customer their ring!
Last qualm is the jeweler gave us the wrong size ring. Only found out a few days before I was planning to propose. Not cool.
Enter the good/​great part and why I actually want to give a 4 stars…
Mike was the person that helped me when I called about to tear someone’s head off and he really helped me out. I was able to get the ring resized right away and talked to him for quite a while. He made amends for all the problems in the past AND the best part was that he provided more education for the ring I purchased where I felt so much better about the diamond I purchased and going the route of doing a custom setting. I won’t and don’t feel like going into all the details of what makes me want to give a four, but let’s just say that if Mike was there prior this review would have been a five.
I’ll be sure to bring the ring back for cleanings and whatever else needed for the ring. Also, will plan on getting my new fiancees wedding band here. I would get mine as well, but I’m getting something out of country that can’t be gotten anywhere here.

So I took my girl out to get an idea of what she actually wanted for a ring. We somehow came into here a were taken care of by a guy named Patrick. This guy was incredible. He helped us for almost 4 hours even though I told him we were just looking for ideas. I liked this guy enough that i decided this was the place to make a custom ring to give my lady. That was November, It’s now February and the ring isn’t done. Not their fault, mine. I have put so many concepts and ideas in front of them that it took some time. They have been nothing except helpful. I know they probably curse me out after I leave the office or get off the phone, I would yell at me also, but they are very helpful and friendly when I talk to them. Every hoop I jump through they also do with me and they are all of my creation. I highly recommend this place. My only complaint, which isn’t a big deal, is that it seems like I deal with a different person every time I go in. That’s probably on me, because I go in at different times. The prices are good, the service is excellent. If I need anymore jewelery, I’ll be coming back here

Wow, wow, wow! Carlee is amazing! My fiancé and I just randomly walked into this place the very first day we went ring shopping. We ended up meeting with Carlee. What we left with was a complete education on diamonds! Carlee spent a lot of time going through all the basics about diamonds. She then showed us numerous diamonds in our price range and went through each diamond, explaining all of the details of each. I felt so well informed and educated on diamonds. (And after having gone to other stores to look at diamonds, trust me when I tell you that no one will spend the time explaining everything like Carlee did).
In the end, we ultimately bought our diamond elsewhere. However, I wished so badly, they had the diamond I ended up falling in love with elsewhere! They really did try their absolute best to find something for us, and I so appreciate that. I would recommend this place to anyone looking for jewelry. Customer service is soo important to me and this was by far the best of all of the diamond stores my fiancé and I went to on jewelers row. I will definitely go back here!

I couldn’t be happier with the entire staff at Diamonds Chicago. They made my diamond buying experience the best I could imagine and one of the many memories I’ll cherish as they helped me find a diamond my wife absolutely loves. I had a blast and would highly recommend Diamonds Chicago to everyone!

I bought an engagement ring last month and my fiancé couldn’t be happier with my choice. I worked with Carle and she did a great job showing me a variety of diamonds in my price range. I settled on one that was under my budget and it was great cut, color, and clarity. My advice is to go up and down Wabash and get a feel for a handful of the stores and from there you can easily weed out the shady places. You don’t get that feeling here as I was very comfortable looking over the diamonds and there was no pressure whatsoever. We will definitely be back for our bands.

First of all, this is an unsolicited review and I am not getting anything in return for writing this review since I am no longer in Chicago and will probably never come here again. It’s nearly been two years after my fiancé went here to buy my engagement ring and my fiancé had a wonderful experience here. Actually, he still talks about it and how great it was. He is very detail oriented and was obsessed with rings for about six months. He worked with Ashley and she was fantastic. She intuitively knew what he wanted to get me and stayed respectfully within our price range. She gave him some amazing tips, like information about prongs and the structure of the setting. She really didn’t try to sell things to him or pressure him. By this point, he had gone to about three dozen stores and he was definitely ready to tackle more, but when Ashley lined up various diamonds and settings my fiancé knew which one he wanted. I wasn’t really part of this process since I am not really a diamond/​jewelry kind of girl, but after I got my ring, I fell in love with it. It’s been two years and I get complimented on it nearly once a week. It’s HUGE for what we paid for and the color and quality is quite amazing. It’s so sparkly and white.
I did come here a year later to look at bands, but I think that was when Carly was there and she was kind of… hmm, off? I don’t know. We ended up not getting our bands there because Ashley was on maternity leave. However, if she were working at the time, we would have probably gotten them then and there. If I were Diamonds Chicago, I would definitely use Ashley to sell my stuff! She is amazing, intuitive, and professional. The five star review is for Ashley and the sparkly diamond sitting on my finger!

My fiancé and I went to Diamonds Chicago after a referral from a friend. We worked with Ray and he spendt4 hours with us during our initial appt. He was so patient and took such care in explaning everything about diamonds and what to look for. He really worked within our budget even though we ended choosing a much larger and more expensive diamond. We are both very happy and look forward to continuining to work with Ray

Would you buy something as expensive as a diamond from a place that looks like an old hair salon? No, I wouldn’t either.
I had sent a detailed request in advance of my appointment with precise instructions on the type of diamond I was looking for. They ignored ALL of my requests except for my price range.
The sales staff was unprofessional… that in itself can be forgiven as one man’s «unprofessional» is another man’s «unpretentious». What can’t be forgiven is that they’re uninformed! Our salesman was very obviously reciting from a memorized script regarding what to look for in a diamond and clearly had inventory he wanted to move, rather than sell me what I wanted. Replete with old taped-​back-​together printouts and visual aids he was just flat out wrong on a number of things that any educated consumer should know before entering the store.
VERY disappointing, easily the worst experience I had on jewelers row.

Ok, one reviewer (JOHN C) said the positive reviews are solicited. THAT IS DAMN STRAIGHT!!! They solicit you so that you can get 25 dollars credit for each review you and your fiancé complete.
So here is my HONEST REVIEW:
My fiancé purchased my engagement ring last year but not without its challenges. Carly is the manager of the place and simply a space cadet, snotty and rude when she is in a bad mood. We went to get a new diamond that I researched through their stock after we were engaged last year that came in from new york. They were helpful at first but then Carly was just all over the place. We had an appointment with her but instead her coworker Alice (who is super nice and detail oriented) helped us look at the diamond I requested along with other diamonds. When we were ready to purchase it we asked about the cost along with getting full purchase price return from the original diamond my fiancé bought to go toward the diamond. WEll Carly was rude while she was helping another customer (UM HELLO??? SHE had an appointment with US) as though we were trying to «score a deal“more than applicable. I was pissed, as well as my fiancé. So we left after they gave us the price. I just wanted to get the diamond right then and there and get outta there as the price was resonable. With that type of behavior she displayed in front of other customers, my fiancé said to hold on and lets go home. HE stated he was not pleased with the experience and was going back alone.
So he called and went back alone after seeing me teary eyed and disappointed with an experience that should have been fun. He gave Carly an earful about how upsetting our experience was and how unprofessional and rude stating «this is all I can do for them» to ALICE (in front of other customers) along with being outright distracted. WHAT OCCURRED?: NO JOKE: My fiancé made her cry, she apologizes, breaks down her personal marital distress problems to my man among other crap you would NOT BELIEVE. HE’s embarrased for her further unprof. behavior. Consequently, She sells the diamond for a steal. Mind you, we thought she’d behave next time more appropriately if we wanted to utilize her for wedding bands.
A year passes we go see her and SAME SH*t different day! WE had an appointment at 12:30 with her specifically. We get there, and of course she isn’t with us, its Allce, THEN ALICE IS TAKEN AWAY for another task and they give us this other worker, A guy showing us bands re asking the same? s they did over and over again. We were trying our hardest to be patient but now here comes another nut ball KARYN who comes to take over and deal with us. NOW IM LIVID: She is throwing down deals and making things sound great when Im just upset that we should be treated special not being bounced around by every employee in the business when we had an APPT with CARLY. WTF!!! So after more issues we left, Carly sucked, and I dont care what deal they throw, WE WENT ELSEWHERE. DONT GO THERE unless you want to be treated like you aren’t too important when more clients come in and you want to be bounced around like a ball! THEY SUCK!
DIMEND SCASSI is the way to go!!!

Very disappointing! These reviews are solicited and paid for please read. I searched the Internet in hopes of finding a reputable and honest diamond dealer in Chicago. Too bad I’m still looking. When I read the awesome reviews on Unilocal of this place I went there to find the diamond I was looking for.
They were busy so they sat me in the waiting area for a few minutes. While I waited I was horrified to hear Fahminah offer the prior customer $ 25 per review online and she gave the customer a handout about where to go and what to do. I immediately grew somewhat concerned and it turned out my concerns were very well founded.
When it was my turn, I described that I was looking for a high quality round stone. They didn’t have any in the size I was looking for, so they sent someone to get some at another dealer. As I waited we looked at settings and I described one setting I liked. Fahmina said «don’t you know that’s a setting for a ‘square’ stone» and rolled her eyes. I felt like she wanted me to just give her the base description and buy whatever she came back with. She wasn’t going to work with me to find something I really liked unless I drag her through the process. I’m amazed she didn’t even bother to be nice? I’ve only purchased a few diamonds in my life and when I did I was treated like a prince. I think that is standard in the industry but Diamonds Chicago gets by with fake reviews so they don’t need to offer good service.
When they brought back some stones. They brought back one that was much smaller than I asked for, and one with a HUGE ugly visible inclusion. I’m no diamond expert, and I’ll even admit I can’t always see the inclusions when they show them to me. But this was a huge chunk of black pepper. Easily visible with the naked eye. I felt pity for the sucker who presents this chunk of glass to their fiancée. To rub salt in the wound, Fahmina went in the back room and I heard Carlee ask «why does he want to see another» and Fahmina’s sarcastic reply, «he doesn’t liiiike it.» Seemed like they only care about the quick sale with no concern of making a sale to please me. Doesn’t it benefit them that I want a bigger higher quality stone? I am a bit mystified still about this treatment.
I asked if they had anything better, and they said no. They said they could arrange to get some stones in and would call me. I suggested they email me because I didn’t want my SO to get the message.
They never did. They lost me as a customer, and I am so glad they did. The people who think this is a great place to buy a diamond probably don’t know any better. Beware!

I’m shocked at the high ratings this place has received, and I’m disappointed I didn’t have a positive experience there, as one of the reasons my boyfriend took me there was the positive reviews.
We worked with Carly, and I can honestly say she was one of the most annoying, unprofessional, and dare I say — crazy — salespeople I have ever met. She spent the majority of our appointment yelling at other employees and behaving towards them in a very passive aggressive manner. She also excused herself from our appointment for about 15 minutes to take her «medicine.» Hopefully meds to control her bat-​shit crazy tendancies. In all seriousness though, she was rude, condescending, and I couldn’t wait to get out of there. Out of 4 appointments we had that day, this was by far the worst.

The Characters: Louis, Melinda & Jaime
The Scene: Diamonds Chicago
The Story: My fiancé’ and I will be getting married in August 2011 and after searching high and low for the perfect ring we finally found it! Not only am I in love with my ring — I appreciate how it was made. Jaime is phenomenal and she took her time with us. We did not feel rushed and we did not feel like she was a salesperson at all. Before purchasing anything we sat through a mini presentation about the 5 C’s of diamonds. Impressive! No other store had that perk. I think its important to know what you are investing in.
The End: Tears of happiness and excellent customer service! You will definitely find the perfect ring at Diamonds Chicago.

This place is amazing! Carlee and her staff are top notch. I bought my future husbands wedding band here. I also had my Mom’s pearl braclet fixed. I think Morgan received her work out for the day on this visit with as many times as she had to run up and down stairs. My engagement stone was also loose and they fixed it for free. They told me to make sure to come back before the wedding to so they can make it look brand new. They are a great example of what customer service is all about. We were even able to see Carlee’s adorable twins! Super sweet, just like their Mom. Carlee is very knowledgeable and straightforward. She will give you very good deals.

I have nothing, NOTHING but good things to say about my experience at Diamonds Chicago! Searching for an engagement ring is stressful as it is and I was completely freaked out about the whole process. I scheduled an appointment with Heather and she walked me through how to select the right stone. She educated me in what to look for when you’re trying to make such an important decision. The girl rocks!
Once I selected a diamond, I worked with Carlee to make the dream happen. She was able to work with me and my budget. I can tell you that I felt comfortable walking out of there. I knew I made the right choice going to Diamonds Chicago. I can tell you that I will be recommending them to all my friends. Save yourself the time and headache of going anywhere else!

After checking out several diamond stores and larger chain jewelers we decided to stop by Diamonds Chicago based on the great Unilocal reviews. We were definitely NOT disappointed. We knew exactly what we were looking for so that made us a little bit easier to please.
Carlee the owners wife assisted us and we were extremely pleased with her and the company. Carlee went out of her way to make sure we were getting exactly what we wanted and that we were pleased with the outcome. She was very knowledgeable and answered all our annoying questions with a smile and a great attitude. She personally hand picked the diamonds for our rings and did a fantastic job matching all of them, they are perfect.
They stand behind their products and even followed up to make sure we were happy and offered to clean and inspect our rings whenever we wanted at no additional charge.
Great fast service and great quality makes for happy customers. We will definitely shop there again. Thanks Carlee! We’ll definitely be back again. Don’t schlep all over the city, this is the real deal.

If you are reading this review, then congratulations. Your search has ended. You need not look anywhere else because there is nowhere better than Diamonds Chicago.
My fiancée and I bought an engagement ring and her wedding band here and could not be happier. I was so worried that it would be hard to find what she wanted and not pay a small fortune for it, but the staff at Diamonds Chicago made everything so phenomenally easy and straightforward. I have been recommending them to any one who will listen. They have amazing one-​on-​one service, pristine merchandise, and excellent prices. If you need an engagement ring, please do yourself a favor and go to Diamonds Chicago.

My fiancée and I initially stumbled across Diamonds Chicago while shopping for our wedding bands. We both instantaneously found exactly what we both were looking for. Carlee sat with us patiently for a minimum of 90 minutes. She not only gave us an education on diamonds but she helped us «fine tune» our bands to make them extra special. The price was awesome and more importantly, we absolutely LOVE our rings. We both get compliments regularly.
Since then I have made several purchases from Diamonds Chicago including a custom ring. Carlee not only drew out a detailed sketch but transposed it into a 3-​D image that we tweaked to perfection BEFORE the piece was made.
I have made numerous referrals to Diamonds Chicago and all have been nothing but extremely satisfied.
The parking in the area can be impossible but the valet parking makes the trip less hectic and the price is reasonable.
I would NEVER even consider going anywhere else. I look forward to visiting them in the near future.