Department of Child Support Services

One star is far too generous. Illinois has failed and failed miserably in regard to enforcement of an order which was already being handled (with competence) in another state. Couldn’t leave well enough alone and told the other state to stop enforcement. That was 8 months ago, and I’ve received ZERO payments since Illinois «took over». Did some calling to find out there are 6 payments in limbo with the originating state which won’t be released until Illinois does their job… 6 payments for over $ 350 apiece, just sitting there when my kid needs clothes! Complete incompetence. I’ve spent hours on hold, (often getting mysteriously disconnected after waiting on hold for 30 minutes or more and having to call back and wait in queue for another 30+ minutes only to reach someone who doesn’t even want to bother looking at case notes and help… I’ve made formal complaints and have given them every bit of information needed, yet no one can do the job. I’ve moved from Illinois because of the ridiculous ways Government agencies are «doing their jobs» thruout Illinois. I’m done holding onto hope they will ever get it right, they have only proven they can’t and they don’t care what kind of hardship they put families thru in the process of enduring their screwups.

Their notices say they have an automated system that works ²⁴⁄₇. Automated system is whack. Trying to reach a customer service agent is impossible. Tried calling an entire day and no one was available to take the call. Everything they ask for has been sent and in return we get a notification saying they will no longer search for the non custodial parent. They keep sending papers with the wrong amount even though the court orders have been sent in multiple occasions pointing out the correct amount. They really need to get their stuff together and pay attention to everything that is being sent.