Custom Hair Lounge

BRIDES BEWARE!!! This is most unprofessional hair salon I have ever encountered in my entire life. Tania is the individual we worked with on the day of my friends wedding. We appreciated the fact that they were able to take us on such short notice for my friends wedding, and loved the fact they had good reviews. Are these reviews fake? Tania, the thief, had quoted my friend a certain price for hair and makeup prices. When we went to pay, those prices were significantly higher than what she had told her. Tania stated she feels there was a miscommunication because she told the bride that those were where the prices started. She stated the makeup was so expensive because she used fake eyelashes that probably cost $ 2, which NOBODY asked for, and the brides mother actually declined having the lashes put on. So lets say this was true, that the prices started where she quoted the bride, then all of us would have paid a different price, except we paid $ 90 for hair, and $ 118 for makeup (bridesmaids and mother of the bride). All the same price, all girls with different length of hair, and again, the mother declined the eyelashes and had short hair. Before I get into the brides deposit, let me tell you there was no primer put on our eyes. Our eye makeup didn’t last through the whole night, and our hair was not pinned enough to hold the entire night. Now lets discuss the brides deposit!!! The bride put down $ 400 CASH (Tania stated everything needed to be paid in cash or check and written out to her, not the salon. Shall the IRS be contacted as well? you do weddings every weekend, and we easily dropped $ 2k, that’s a lot of untaxed money in your pocket Ms. Tania) After we paid and got into the limo, the bride forgot to grab the deposit. She called the salon while we were in the limo to tell Tania she forgot to get her deposit back. Tania said, no problem, just continue on with your wedding day and we’ll get it back to you once your wedding is over. No issues what so ever with that. However, the brides wedding was November 7^th, 2015, and it is now February 1^st, 2016. Where is her $ 400??? She still hasn’t received it!!! The bride has contacted the salon, and Tania on her cell phone numerous times with no response. So as a bridesmaid and friend of the bride, I helped her out by messaging this salon on FB. This was Tania’s response when I messaged her regarding this deposit «We will call her directly and take care of anything outstanding balance and of course again I need it to talk to he directly over the phone and in person. This will be handled with Kristen, just because we have made the deal with her. Tania» The bride never received this phone call Tania stated the would make, then she actually contacted the salon and her cell phone after this numerous times again. All of these messages on FB (I can post the entire conversation if people want it) was taken place on January 15^th, 2016. Enough time has gone by with her not getting her deposit and this is unacceptable, unprofessional, and just WRONG! Next stop is the BBB. BRIDES BEWARE OF THIS SALON!!! DO NOT GET TAKEN ADVANTAGE OF!!! TANIA IS A THIEF!!!

I moved to Chicago almost two years ago, and this is the fifth salon I’ve tried. After a horrible debacle at an Aveda salon, a friend referred me here. Fate was on my side that day, because I got paired with Jennifer.
On my first visit, I didn’t just get a hairdo. I got a hair plan. Jennifer spent at least 20 minutes with me talking about where I wanted to be versus where I was. And we agreed on a plan to get me there in a way that would make my hair healthier – which it did. Every visit since then, Jennifer has been equally as attentive, taking the time to review what we’ve done previously, listen to any new ideas I have, and offer suggestions based on her vast expertise. And the results have been fantastic. I’ve been stopped on the street more than once by someone who want to know who does my hair.
I trust Jennifer implicitly and have no hesitation even with making big changes (which I’ll do a whim) because I know she’s meticulous in her work and highly skilled at her craft. She genuinely cares about her clients and the work she does for them. And she’s just an all-​around awesome person. What more could you ask for in a stylist?

Leigh is amazing. It is rare to find a hairstylist who actually listens to what you want, but one that can can also make your hair look like the picture in your head? Almost impossible. Yet Leah does this. She is a real asset to Custom Hair Lounge and I would recommend her to anyone. I have curly hair, which she understands incredibly well. But I also have friends with straight hair who love her too!

I randomly found Custom Hair Lounge while living nearby in Lincoln Park and I have not gone anywhere else. Angel does an amazing job every time and I always enjoy going into the salon. As a guy with very straight and thick hair it is difficult to find someone who knows how to cut it but Angel has made it an art-​form. I have been living in Chicago for 2 years and can’t imagine going anywhere else. Thanks Angel!

I really don’t want to give a negative review because I was referred by a friend but I went to this salon to fix partial highlights that I did in a different place. The stylist Alena said that she can fix them so I returned in few days to do it. For some reason instead of fixing the highlights that I already had she made more highlights but she didn’t like their color (even though I liked it) and she used toner which is a semi-​permanent dye to darken them. I have more highlights on the left side of my head and I have less on the right one. Well… if a customer wants PARTIAL highlights in order to keep at least some part of my hair’s natural color, why would you put so much dye and screw my hair??? As a result my hair is dead, dry and feels like a shit!!! I even don’t want to mention that the color changes after every wash and now the highlights look orange! It will take more than a year for my hair to grow until I cut off the dyed hair. I am truly sorry for trusting this place! How are you going to explain the fact that I wanted to have fixed partial highlights and you dyed my whole hair instead?

Great atmosphere, everyone is very friendly. Richard has been doing my wife’s and my hair for years and he’s absolutely fantastic.

Love this neighborhood gem. I go regularly to Mac for blow dries and he’s the best. I met him when he worked at Trixe Bar and followed him from there. This salon is an upgrade and everyone is really down to earth. I Love going here. He’s is just the blow dry king. For sure go he’s the best.

Mac Horn is the only one who has been able to give me a cut that looks great all the time. He has patience and is very creative. I receive so many complements — even when it is humid. I am never disappointed.
L.J.S

I love this salon! I live in California and go back to Chicago for family, friends, and city visits. I am very particular, ESPECIALLY when it comes to my hair.
Mac did my hair and it came out perfect– finally a stylist that actually knows what he’s doing! From talking to washing my hair, to color and cut– my hair was fierce and fabulous and enjoyed my entire experience– thank you so much Mac!
Not only is it a tasteful, modern salon with European vibes, but everyone is profesional and friendly.
PS. My hair looked so good I had no choice but to have a girl’s night out after :)

Well, Juan has done it again! I haven’t put any color in my hair in years and told him I needed to freshen up, brighten a bit. Boy did he deliver!
I like a more natural look, something that isn’t obvious to anyone but me, the master behind it and other masters of this craft. My hair looks the best it’s ever looked and I couldn’t be happier. The color is beautiful and fresh and minimal, exactly what I wanted and the cut is gorgeous.
Thank you– thank you, a million times over, to Juan.

I love this place and Juan. This is my go to hair place in Chicago. I went in today for a Keratin treatment and loved the results. With the humidity I needed a more permanent solution to this frizz. This place uses Global Keratin which allows you to do whatever you like with your hair right after. No waiting period to wash it like other treatments. The process does take some time (approx 2+ hours) so plan to book a chunk of time. Totally worth it and investment on spending less time getting ready.

I moved here from Brazil in 2010 and ever since then I have been trying, and failing, to find the right hairstylist for my hair. I have been to every kind of salon you can imagine. From the small, clearly not safe, neighborhood salon (if only I could go back to my young Brazilian self and say «WHAT ARE YOU DOING?!») that gave me that 1950’s haircut I did not want, to places like Floyd’s 99 (meh) and even salons with really good reviews on Unilocal that looked very promising. All with no to very little success. Until now.
As yet another attempt to finally get a haircut I like, I decide to check out Custom Hair Lounge. A friend of mine had cut her hair with Juan, so she referred me to him. Let me begin by saying that the salon itself is beautiful. I love the decoration, especially the hanging plants. The place was relaxing and it did not give me the urge to run away as soon as possible (like other salons with loud conversations and obnoxious music does). That alone already made me really happy, but it was when Juan was finished cutting my hair that I realized how in heaven I was. I did not even need to give him too much direction, I basically just told him what I did NOT want and let him do his thing. And I’m so glad I did! He not only gave me the best haircut that I’ve had in a LONG time, but he also taught me how to style my hair in a way that I had never tried before and never thought I’d be able to do on my own. He went through the process and the products he used step by step, and he was so attentive and good at explaining it that 2 days later I was able to do the style he taught me completely on my own.
I absolutely LOVE what Juan did to my hair and will most definitely be coming back. He not only gave me an awesome haircut (that I have been loving for almost a week now), but also «gave me» a new hairstyle that I can just do whenever I feel like doing something different.
I would definitely recommend Juan to anyone!

Just moved here and was looking for a new place to get my haircut. After reading reviews I gave this place a try. This place is incredible. I’ve got another appointment for a month from now. The guy sitting next to me getting his haircut knew his stylist very well and this seemed to ring true for everyone there.
This place rocks, bottom line

I used to hate cutting my hair because everytime I got a cut I would have to wait a few weeks for my hair to grow so I could obtain the desired look. Things have changed since I met Richard at the custom hair lounge. I actually looking forward to my haircut everytime I come to see him. He does an amazing job and I always come out feeling satisfied with my haircut! I highly recommend custom hair lounge and Richard to all men and women out there! My gf with her mixed ethnic curly hair also gets a cut from Richard… And what can be a better indicator of professionalism than ability of a master to cut a variety of women’s and men’s hair equally amazing?!!

I’m Asian and it’s always been a challenge for me to find a good haircut, even in big city like Chicago. Of course there are always several places managed by Koreans, but they are far from the city, and I don’t want to pay too much for the high-​end one that are closer.
So I gave this place a try, with Juan, and things are just exceeding expectation. Juan is very knowledgeable, skillful and also a pleasant guy. I wish it’d be closer to downtown area so I can have a more frequent haircut. But I would definitely recommend this place if you want something of quality and affordable. And of course, with Juan the stylist as well!

I was referred to the stylist Angel Angelov by a friend of mine. It took me some time to try Angel as my friend kept raving about his services and I already had a stylist that I was going to. I initially went for haircut, which I loved. The next month I went back for a deep treatment mask and color. Everyone gave me compliments for days in a row as my color was so bright and amazing (dark red). The mask must have been a killer as my hair felt soo smooth and silky. I am planning on using his services again and again. My girlfriend has done keratin with him and omg her hair is gorgeous. I recommend Angel, he is the best!!!

Huge props to Inna. My facial was so good and so relaxing. She really seems to be invested in her work. I can’t imagine I’ll need to look for a Facialist now. Also, it’s the day after and I can visibly notice a difference. I’m super impressed. Also, the salon is really clean and adorable. Really great experience.

Just randomly walked in and had a fantastic experience. Angel Angelov is wonderful! He is so nice, knowledgable, and he did exactly what I asked. He made suggestions here and there that were very welcome and he didn’t try to push product on me. It’s very clear that he has been doing this for years; his work speaks for itself.
The only problem is that you can’t leave a tip when you pay with a credit card so make sure you bring cash! I plan on going back to Angel to get some color done so I’ll have to double tip then.
Awesome experience, convenient location, very welcoming ambiance… I’ll definitely be going back!

I just had my hair cut and I am quite enjoying it!
Since I have curly hair, I specifically asked for a professional familiar with this type of hair. Juan was really attentive and gave good tips on how to «tame» my curls.
I liked the hair style, the length… Everything.
Looking forward to seeing how it will work in a daily basis…

If I could give this place 6 stars, I would. I just moved here about a week ago, and with my many life changes taking place, I felt it was time to make an aesthetic change with my hair. Also, I should mention that Chicago lives up to the windy reputation, and so I wanted something that would hold up a little better. My hair is getting finer (a sad fact of life) and really doesn’t hold up against the elements.
I found this place on a whim Sunday afternoon and they were actually open and had great reviews on Unilocal.Let me tell you, in one week I found my new salon. I was lucky enough to have Alena and I would suggest her to anyone. She was meticulous, creative, sweet, and a perfectionist. I don’t have a ton of hair, but she still took over an hour and wouldn’t let me leave until it was right. I’m pretty certain she was cutting stray hairs on the fly as I was leaving. If you go, ask for her, you won’t be upset. But I should mention that if she’s indicative of the quality this place employs, then you’re probably in great hands with whoever you should get. I merely happened upon Alena and couldn’t have been more thrilled, so I’m sure anyone else would’ve supplied a great experience, too. (But seriously, ask for Alena).
Lastly, the prices weren’t bad. For a nice neighborhood (Lincoln Park), $ 38 for a men’s haircut that was crazy pleasing seemed like a deal and I left more than satisfied. Check them out … yesterday.