CTA Western- Pink Line

This is supposedly the more «advanced» line since its newer, has newer trains whichs includes all the latest ‘L’ tech. Camera’s supposedly everywhere, including on the train. In a combination of unlucky events leading to my phone getting stolen, the perp was never found. Took the police an hour and a half to get there, even if they took 15 minutes he would’ve still been in the area, but AN HOUR AND A HALF? A year later still no resolution. Random delays, cleaner used on trains smells like puke, doors stop working causing the CTA personnel to have to pry them open, at least there’s not many homeless people on this line panhandling. No wonder you see everyone with glazed over eyes on the train, not bothering to pay attention to anything. They’re used to this incompetent madness as if they’re POWs.

I myself have dealt with two different CTA personnels at this station, both of which were very rude. My friend had a question about the new Ventra cards and did not understand how to use it. The CTA lady behind the glass literally screams telling her to call the number on the back. The CTA personnel proceeds to say her job is to monitor the station, not answer questions. The worker looks at me and begins to ask, why am I standing there and not helping my friend. I told the worker if she can calm down and be professional. I must have said something wrong because she slammed the glass and started pouting in her chair like a child.
The second incident occurred when I was running late to my doctors appointment and I was stopped by a CTA worker. I scanned my card and ran through the turnstiles to catch my train that was arriving at the station. The worker came out from the booth to stop me from going up the escalator. He claims to have seen me use a «stolen» card and wanted to search me. I told him that I did not have time for this. As I continued to walk past him, he called for backup. After waiting 45 minutes for CTA security to come and do a search, I was on my way.
Thanks CTA! I over pay for 30 minute waits for buses, poor customer service, and illegal searches.