Crate & Barrel

I wish I was into mid century décor like Crate and Barrel. These pieces are magnificent. Well made. And the price tag shows! The employees here do not hawk over you like you would expect. It is so much store space too. Awesome place to come and get inspiration.

I am very disappointed in my experience with Crate and Barrel. I was so excited to make my first big purchase there and unfortunately have had problem after problem with my delivery setup and customer service communication. I will be canceling my order altogether and taking my business elsewhere.

I just about love everything in crate and barrel. I recently did my wedding registry and now I get 10% off remaining items! Some times are on the pricier side, while others are reasonably priced. I have also always experienced good customer service at this location and love the available parking! I would appreciate, however, if it didn’t take 12 weeks to get the couch we ordered!

I have owned multiple pieces of furniture from Crate and Barrel and I will never do business again with them!
One of the desks I owned had wood eating bugs crawling out of it several months after it arrived.
I naively ordered another desk and it was originally backordered for several weeks. When the product was supposed to arrive (after the backorder date being pushed back), FedEx claimed I no longer lived at my address. After working through that I was told to come pick up the package at the FedEx location. Upon arriving, I was told the package was damaged and was being sent back to Crate and Barrel.
I called Crate and Barrel to see if they could do anything about the countless hours and money I had wasted doing business with them and they informed me they could waive my shipping and ship out the next desk a month later since it was on backorder again.
Do yourself a favor, don’t waste your time. Take your business elsewhere.

Caveat for customers buying furnitures!!’ If you choose a different fabric from what they already have on the floor that means it’s custom — I. e it’s a final sale! Best genuine guy to go to for furniture purchases at North Ave. store is John. Otherwise you are screwed if you decide to change your mind! Worst customer service girl who’s not sympathetic at all at this location and condescending to your issues/​concerns is Elizabeth. I spoke to her to address a
an issue about a Masota Rug that i bought and was shedding more than quite a bit since it was delivered and the response I got from this rude associate was that — there was never any complains about this rug before and didn’t I discuss the suitability of this rug with my design associate??? and .in addition she has the cheek to say that she has a CB woolen rug too and have no problems with it! What sort of customer service person that treat a customer as if she was lying??? Shame on you!

By far the worst retail experience I have had in quite a while. I came I into the store to purchase an item the stores websites lists this location as having 6 of. After wandering around the disorganized store trying my best to find where the product could possibly be located I tried to find an available employee to help. I tried making eye contact waving every thing I possibly could and was ignored. I finally had to stand in a check out line to finally ask an employee to help me. This person radios to the stock room to see if the product is available. After waiting for 10 minutes we find out that it’s not. I understand the occasional variance with something but being off by 6 of an item? What’s the point of an inventory system at that point? I left the store with a more expensive, subpar but similar product than I originally wanted. I won’t even go into the headache it was to check out finally.
I wouldn’t have even made a purchase if I had not been in a pickle. Do yourself a favor and plan ahead and get yourself order online from some place else.

I have always thought of Crate and Barrel as a place to find quality items with helpful customer service. However, my recent experience at your North Ave store in Chicago has changed my opinoin.
I placed the above order for store pick-​up. When I picked up the items and came home, I realized that one item (set of 6 Bola highball glasses) was missing from the box. The next morning I contacted the store. The lady who answered the phone was nice. She apologized for the missing item and said that she will leave it for me at the front desk with a note.
I went to the store on the morning of Saturday August 2^nd. The first guy at the counter wasn’t able to locate the glasses. So he send me to another counter assuring that «the glasses are at that counter and Paul will help you». We Paul turned out to the worst retail employee I’ve ever had to deal with. He wasn’t at the counter at first. The lady at the counter was dealing with another customer. So I stood in line behind that customer. A few minutes later a couple joined the line behind me. And then Paul arrived. He proceeded to completely ignore me even though I was next in line and asked the couple behind me if they needed help. I waited patiently until he was finished with them. Then I asked him if he had the glasses for me as the guy a the other counter he would. He said that «they» are bringing the glasses to the counter. Ten more minutes later no glasses have arrived and Paul hasn’t followed up. So I got his attention again and asked how much longer it was going to take. Bear in mind that at this point I had already spent 20 mins being ignored. Paul then tell me that he doesn’t know because «we don’t hold unpaid items at the counter». I told him that the items were paid for and explained again about they being part of a store pick-​up order. He acted surprised which is when I realized that he hadn’t even looked up my order. Then he asked me the order number (which I already given to the first guy I talked to). He looked it up and said that they did not have the glasses in the store and he would arrange to ship it to me. I did not want them shipped to me because I needed them that same day. So I suggested that he give me refund for them and I’ll pick up 6 other glasses instead. He agreed. So I went and picked 6 other glasses. When I came back to the counter he asked me for the order number (again) and then told me that he couldnt give me refund for the Bola glasses because he didn’t want to simply give goods away! This was shocking. My total order size was over $ 500 and the glasses were only $ 24. After wasting nearly 40 minutes of my time, he was suggesting that I was trying to get free merchandise. The real kicker is that at that very minute someone called him from the back room to tell him that they were bringing the glasses up front! Had he paid even a little attention, cut back on the attitude and followed up with the back room, I could have walked away withe the glasses nearly 30 minutes ago.
I will not be shopping there again.

The service at Crate and Barrel on North Ave is awesome. We were looking for a new couch so I spent a lot of time there. Our sales guy, Gary was awesome and I would totally recommend him to help you find the perfect piece of furniture.

I usually love Crate and Barrel, but have not been to this location. We decide to go there last night because we hear about a «Rug Sale» and our new place is in desperate need of an area rug. The employees on the main floor seemed to be helpful, but once we got up to the 3^rd floor the two prissy men working the floor did not want to be bothered. I came up to one of them and asked him about the sale and he rolled his eyes and gave us a very half-​hearted walkthrough of the rug area. He walked away before we even got a chance to ask questions. Over the years I’ve spent thousands of dollars at Crate and Barrel, but I can promise you not a penny will ever be dropped at this location.

I have a house full of furniture from C&B, and to a lesser extent Room & Board, Restoration Hardware and West Elm. I’m a boring yuppie lawyer with no real sense of style, so the inoffensive products sold by these places have always been a big help in making my place look like a decently put together, happy home. I’ve been a pretty good customer. I liked the place.
My most recent C&B experience started with shopping online. We found some stuff we liked, so we went to look at it. They had the bed in stock but we couldn’t find the dresser in the store. There was a salesperson, so I approached to see if maybe I had just missed it. He held up one finger to me and continued telling story to his colleague at the register. It wasn’t work-​related. He was talking about an awkward date he’d had. So I’m awkwardly waiting for him to finish his story, which probably only took 20 seconds but felt like forever because who the hell holds up one finger like that? Small potatoes, but pretty condescending. And when he finally finishes, he turns to me and says nothing. Not a word.
Me, almost apologetically: «I didn’t see the dresser that matches this bed over there. Do you have that in stock so I can take a look at it?»
Him: «Did you see it on the floor?»
Me: «No.»
Him: «Then we don’t have it.»
End of conversation. I was ready to take my money elsewhere, but we had a little pow-​wow and decided that it was just one guy, we did like the furniture and, most importantly, we had no time to go shopping for alternatives. We didn’t want to buy from him and potentially give him credit for a sale, so we ordered online that night. I got a confirmation email telling me that customer service would contact me to schedule delivery. The charges showed up on my credit card. Days pass. More days pass. I call. The woman I spoke with (1) was at least as condescending as the guy in the store, (2) notified me that nothing I had ordered was in stock – the website isn’t necessarily accurate – so it would be at least a few weeks before it might be available and then I could call to schedule delivery, and (3) told me I had nothing to complain about because I clicked a button when I ordered that requested no contact from customer service. That is obvious nonsense.
There are some good reviews here, so if you roll the dice with C&B, I hope your experience is different from mine. I’ve now been charged for furniture that may show up someday. I feel ripped off. My prior experiences were petty good, so I have to conclude that this place has changed. You should think twice before spending your money with them.

Not open till 9pm as advertised

This is a review based on just simple shopping expxeriences– I’ve never created a registry or had to do any serious shopping here (holiday/​moving/​party/​wedding)
I love it whenever my boyfriend asks me to come to Crate & Barrel to pick up this or that– I am a houseware/​foodservice/​overallhomegoods junkie– Even if I don’t «need» anything I will never turn down a trip to Crate & Barrel just to browse around. The service at this location has always been great to me. They welcome you when you arrive, ask if you need any help finding something once you move into their section, and leave you alone if you tell them you’re fine– What more could you ask for?
I feel like Crate & Barrel is pretty good quality and their pricing had a pretty good range– some items are ridiculously expensive ($ 98 for a tea pot? really?) while some items are reasonable, sometimes even cheap (1 qt. glass bowls with lids for $ 1.95? yes!).
If you are shopping for good quality basics, I think this is a good place to go–
I’ve never had any trouble finding parking (although North Avenue gets pretty busy around this area, and traffic can be horrible)
There are also a few other good stores around that make a trip to this location worthwhile (J.Crew, Victoria’s Secret, Pottery Barn, Starbucks, Best Buy, some Bagel place, etc-​).
Overall I would say that I like this location and it’s currently my go-​to Crate & Barrel :)

I never thought in a million years I would write a review of Crate & Barrel … until I came here with my mom last night and they relieved almost all of my holiday stress!
I was shopping for my uncle and his partner who I don’t know very well, but the staff was very friendly as multiple people stopped to ask us if we needed assistence. There was a staff member walking around giving out yummy chocolates too!
Once I found my gifts, Kevin rang me up. He told me about Crate & Barrel’s shipping for just 4.95 — um, yes please! Not only that, they have free gift wrapping in store. All I had to do was give Kevin the shipping information and carrying the boxes to the gift wrapping station. SO easy!
(Sidenote: While we were checking out, a guy accidentally knocked into something glass and it shatterd on the floor. All of the salespeople assured him not to worry about it and that it happened all the time. They made every shopper’s worst nightmare into something that didn’t matter at all!)
I have a feeling my family will be getting a lot of Crate and Barrel in the future …

Admittedly, it feels a bit strange writing a review for a huge chain like Crate & Barrel, but I feel compelled to share my awesome experience at this location with others.
My girlfriend and I recently moved and were in the market for a new couch… something stylish, comfortable, and affordable — three levers which seem to never be in balance when shopping for furniture. After a month of shopping around, it became apparent to us that our best course of action would be to splurge on something we’d love sitting on for years to come. We ultimately decided that Crate and Barrel’s Verano sofa was the one.
We stopped in to the North Ave. C&B location on a weeknight to check the couch out in person. An associate named George immediately offered us courteous service without being pushy at all… in fact, all he initially set out to do was answer any questions we had about the sofa. He was incredibly helpful and knowledgeable about everything from the construction of the sofa, to the fabric types and options. He detailed the options for fabric guard and delivery, and was even upfront with us about the risk of the couch not being able to fit into some apartment doorways upon delivery.
Then, he started going above and beyond, again, without being pushy. He mentioned that C&B offers 10% off to those who have recently moved and offered to get the ball rolling on that discount for us if we were interested. He also informed me that there was a C&B credit card promotion happening at the time which offered 12– months no interest. At that moment, we knew that not only had we found the couch we were looking for, but had also found an associate who was actually helping us purchase this couch with ease.
We waited a few days to actually purchase the couch, since we wanted to measure the doorways of our new place first to ensure it would fit upon delivery. When we went back to C&B to actually make the purchase, George was not there. Another associate assisted us with the purchase, but gave George the credit for the sale on the sales slip, which I was happy to see since it’s likely that we wouldn’t have purchased so soon without his help.
Fast forward a few days, George called me to follow-​up, thank me for the purchase, and schedule the delivery, which was a piece of cake. The couch arrived right on time and in perfect condition. The lead deliverer, Enrique, was friendly and mindful of our stairwell walls, which had literally just been painted. They were in and out of our 3^rd floor unit in 10 minutes flat.
I really can’t say enough good things about our experience at this Crate and Barrel. This level of customer service is something I rarely encounter today. Yes, Crate and Barrel is expensive. However, if you’re looking to make an investment in a well-​made piece of furniture for your home in a no-​pressure sales environment with impeccable customer service, I strongly suggest that you pay George a visit at the Crate and Barrel store on North Ave.

The only reason that Crate & Barrel does not receive the full five stars from me is the cost. This is an excellent store that I consider an essential stop when moving into a new space, redecorating, or upgrading kitchen appliances & utensils. On my budget, I cannot buy everything here, but I can at least be inspired and pick up a handful of things that are better deals. I suspect in my apartment now there are a smattering of items from C&B in every room.
This location is convenient because there are other decoration and kitchen related stores within walking distance so you can hit lots of places in one trip (Sur La Table, World Market, CB2, etc.). Employees have always been helpful, so in my mind there’s nothing that should deter you from coming here but the prices.

Most excellent customer service!
I made the obligatory stop into Crate & Barrel to pick up a wedding shower gift. It was a pretty painless procedure this time around because the staff at C&B helped me quickly locate my desired kitchen gadgetry so I could be on my merry way.
In for less than 15 minutes and $ 100 poorer.
I hate wedding showers.

Great selection
Knowledgeable, helpful staff
Free parking!

«Here comes the bride… she’s registered at C&B…»
Fiancé and I participated in Crate & Barrel’s new bridal registry event a few weeks ago and what good times for us both! Sippin’ on wine and beer, snackin’ on restaurant goodies, and shopping for anything our little hearts desired!
A staff member walked our group of three couples through the store on a helpful tour to explain seasonal items, china functions and explained that it’s A-​Okay to register for the pricier goodies (hell-​o multi-​functional bar!). Once the tour was over we got our drink on and our snack on at two different stations throughout the store while scanning and updating our registries at the four registry kiosks. It was easy to update a few days later when I went back to the store to remove that garish lamp that someone in my two-​person party picked out, tee hee.
We were able to register for plenty of must-​haves, like everyday china, all our stemware needs, baking supplies, knives, napkins and other linens, even sushi and Asian fare dining utensils (ok those were a ‘want’, not a ‘need’). I can’t wait to see all the goodies I rack up from my registry here. Very useful event and highly recommend!

Hi C&B salesperson!
I appreciate you not hounding me, I really do… but uhh… could you help me some?
Yes, me… over here.
*waves* Hi again.
Me, by the chaise lounge… I’d like to buy this. Hello? I’d like to buy this…
*turns around* Oh, hi ladies standing behind me on the escalator. Fair warning, I don’t think the salesperson is feeling too helpful tod…
Oh. Nevermind. The salesperson is gladly helping you afterall. But I really did want… to buy… this chaise lounge. Hm.
I’ll just try the Michigan Ave store. It’s been real.

I have been going to C&B for years for everything from small household items all the way up to bedroom furniture.
First layout… Well done. Starting on the top floor you can make a circle a get passed right back to the escalator. Nice the way they have all the furniture with accessories to give you ideas. First floor is full of the basics as well as some nicer pieces for all parts of the home.
Staff… Always found them to be quite helpful and quick with a recommendation when looking around upstairs.
Other stuff… Return policy is solid. Received a coffee maker as a gift that had an issue, they happily exchanged it no questions asked. Having a parking lot is an added bonus for sure.
Gifts for you or for the family/​friends, great place.