Cowshed Spa Chicago

Been going to Bobby for my haircuts for a while (before he was here at Cowshed) and this new spot is bomb. Simple atmosphere, great smelling barbershop. Super casual atmosphere. And the best part is that you don’t need to be a member to reserve a haircut appointment, which is great because I am most certainly not a member of Soho House…

My daughter was excited to celebrate her birthday and made two pedi appointments for us in March for April 24! One hour before the appointment she received a call that a technician «called in sick» (it was a beautiful day in Chicago) and we wouldn’t be able to get two pedicures. They offered us a massage and a pedi but that’s not what we wanted, we cancelled. It would have been good customer service if they had compensated her for the disappointment since she was looking forward to the event at Cowshed.

I had a facial with Nicole today and it was amazing, one of the best facials I’ve ever had! I would definitely go to her again.
Salon is very cute and cozy! It has a rustic feel. The only downfall is they don’t have any amenities — steam room, sauna, etc. If I’m paying $$$ for a spa service, I want to be able to take advantage of the amenities! Other then that, it was great!

This is my favorite spa in the city. I immediately feel relaxed when I walk in the door and the services are always amazing. The best part, however, is the customer service. I have always been warmly greeted, never felt rushed or had to wait around for my service to begin and most importantly, never pressured to buy products after my session.
Last week, I had a facial scheduled that I unfortunately was going to miss due to the snow/​ice storm turning my 1 hour drive home into a 3.5 hour drive home. Despite the strict 24 hour cancellation policy, Cowshed allowed me to cancel my appointment free of charge due to the dire circumstances. I know other spas that would have still charged me in full or at minimum charged a rebooking fee. The atmosphere, excellent staff and customer service will keep me coming back to Cowshed for more!

Everyone in our group was extremely happy with the services and the products used. Great ambiance. Booked three massages for a special occasion. One of the massage therapists called in sick and although we were disappointed they graciously offered us a complimentary facial in place of the 3^rd massage to hold our appointments. To me that is amazing customer service. Will definitely go back and have already recommended this place to friends.

What’s not to love about this place? The décor is outstanding and the services are awesome. I’ve had facials and waxing with Mercedes and Ashley and they are both phenomenal. My skin has never looked better! Also the front desk staff is beyond great. Worth every penny!

Made 2 pedi appointments for myself and my fiancé on Sunday. Called the next day within 24 hours and attempted to cancel. Juan (Self proclaimed manager) tells me that I cannot cancel and does not offer to reschedule but tells me that I will be charged the full amount (even though it was half price day) for both pedis even though I have given ample time for them to accommodate another guest. When I tried to question hm further he cut me off and told me it was likely he would fill the two spots and that I would not be charged. Later that evening, I see that I have been charged the FULL amount incorrectly. Very poor customer service. If he is indeed a manager, he needs to be removed and re-​trained in customer service skills. I will never utilize this salon again.
This makes me reconsider my soho membership.

I decided to treat myself to a «nicer» mani and pedi rather then go to my neighborhood standby. Well $ 100+ later I am disappointed.
The spa itself is very cute inside. A rustic and homey décor. The staff were all very pleasant and friendly. The chairs are not the most comfortable for pedicures-​docking a star there. I got my nails done on Friday afternoon – Monday morning I realize my nail polish has already chipped on my toes – not okay or acceptable to me– star docked there. This was my first and last time at Cowshed.

I took a friend to get us manicures for the beginning of her bachelorette party. The service was great; very relaxing with the pillows, sugar scrub and hot towels, however 4 days later my manicure was literally chipping off in full pieces. For the price you pay for a manicure you at least expect it to last a week. I was very disappointed with that! My own manicures last longer than this one did.
UPDATE: After talking to some friends, they convinced me to contact the salon to let them know I thought the service was great, but the manicure was nearly gone before a week. They offered to bring me back in for a complimentary re-​do. The offer alone was enough to make me happy. Great customer service! Second time around, the service was still great, and my nails look great. This time I just got the full nail painted (my previous visit was a french tip). So far, no chipping. Maybe the top coat of the french tip was weird and just easily lifts and peels off. Anyway, I am changing my star rating from 3 stars to 5 for their exceptional service and for making sure I was taken care of.

AMAZING pedicure! Clean, friendly, attentive

I’ve lived in Chicago for several years and haven’t found a good barber, until I met Frank. He is a pro. I look forward to every haircut I get at Cowshed.

Rustic chic décor and cozy atmosphere. I AM IN LOVE! I decided to treat myself to a spa service for my «winter feet» and I am more than happy with the results!
I did a Google search for places in Chicago that focuses on removing dead skin due to «winter feet» and the Cowshed spa was the only one I found. After a visit to the website and reading the previous Unilocal reviews I decided to just pull the trigger.
I was concerned about the chairs and if they would be comfortable to relax in. They were awesome! They also give you a «B-​Pillow» for you lap that is perfect for reading a book or magazine.
My technician was fabulous! (I am terrible with names and kicking myself because I can’t recall it at the moment) When I explained the my feet were terrible she was excited for the challenge, lol. She was very nice and thorough throughout the whole service.
The pedicure itself was AMAZING! I am VERY particular about my nails and always wary to try a new salon but, as I’ve said, I was beyond pleased. They use an electric file for calluses and the technician took her time and was very thorough going over my feet at least four times. A mask is then applied and set for 10 minutes before being removed with a nice warm towel. The polish was quick but precise and although I usually like 2 – 3 coats the one coat is classy and perfect.
I highly recommend and will be back for another pedicure and to try the other services.
I’ve been on Unilocal forever but HAVE NEVER posted feedback so it’s saying a lot that this was my first.
BTW, Very cute for a large party.

I’ve only been here for massages — and I loved every experience I’ve had here. Also, I really like the environment: it’s clean, comfortable, modern, and cozy all at once. They treat you well — I was even served green tea with a full set on a tray. The products you find at the spa are lovely (shower gels, hand washes, lotions, and other skin care items). It’s my new favorite spa.

Soho and Cowshed staff are very friendly. Spa amenities are fantastic. Quaint and homey. Nyree was excellent for the one hour relaxation massage. I’ll be back!

An awesome experience for Valentine’s Day. I got an amazing Vitamin C facial by Ashley. My skin feels smooth, clear and bright. A great treat to rehydrate during the winter. The atmosphere is calm and welcoming. The staff is professional and extremely helpful. It’s nice that they don’t push all the products like most spas in hopes of getting you to spend more. And as a benefit to hotel guests, there is an elevator in the spa so you don’t have to go through the lobby after your appointment to get back to your room. They do sell Skinceuticals and Cowshed products. You will want to buy even though they don’t push the products.

Booked a massage and wanted to dig the place, but…
— Frigid water in the shower;
— Constantly trying to get me to buy their products over and over again;
— Minimal amenities (no mouthwash, deodorant, sauna or stream) in the lockerroom)
— Asked four times if I was a member of Soho House (they should be able to know this)
— Nobody asked about how I enjoyed my service (three people at check-​out desk)
My massage was five-​star as was the therapist but that was about it. Hopefully things will get better.

Cowshed Spa is amazing. I have lots of love for this place! First off, this is the only Cowshed location that is open to the public i.e. Non members of Soho House.
Naturally, the spa uses Cowshed products from the UK. I’ve tried the Cowshed Manicure (45 mins) and Cowshed Pedicure (60 mins) and they’re absolutely pampering. The scent of the sea salt scrub and moisturizer are lovely. You sit on a very comfy armchair and they give you large pillow to rest your arms and elbows. Your soak your feet in a cute white enamel bucket. They use two brands of nail polish: Cheeky and Essie. Cheeky is a UK brand.
I was told that when the spa opened, the Cowshed Spa team from the UK came over to train the employees so that there’s consistency in service across locations.
I’m already planning on returning for the other services– massage and facial.

Great space, totally relaxing. cowshed products smell amazing! Cute ambiance, nice this is open to the public. Everything there is very friendly, and ridiculously good locking
My pedi was very thorough. They use something to file down your calluses, have a great selection of polishes, and do a great job. The ultimate pedicure will completely relax you.
My mani was good, but my second coat was a little uneven, and I already had two chips later that night. Maybe it’s because the lighting there isn’t that great, and your hands are on a pillow when you get your mani
Would def go back for a pedi, not sure about the mani
UPDATE — two days later, half of my nails are chipped. not sure i will use their nail services again. i took a better look at my pedi, and it wasn’t as flawless as i initially thought. for a nice mani pedi i will be going back to kaya spa. cowshed definitely pampers you more and has fancier products, but the overall quality of the mani/​pedi is lacking.

Two weeks ago I booked a speedy Mani and Reflexology I enjoyed the service so much that I added on (while there) a speedy pedicure and a massage. I’m so glad I had the foresight to use the valet for my cat. I spent about four hours there. Valencia perfectly manicured my nails in a cozy oversized leather chair with a comfy lap pillow similar to a boppy. I want one of these! Every person there left seemed to leave more relaxed than when they arrived. After my Mani, I had a reflexology session with John. I hadn’t had this service before and wanted to try something new.
The massage rooms are spacious. The shower /​bathroom is well appointed and offers a lovely ams cozy sitting area. My masseuse John, escorted me through the hall to the assigned room. John has strong, experienced hands. After a foot workout, revealing some back pain issues (that I had not mentioned but he noted because of areas of tension in my foot) I added a massage directly after. Heaven! I was looking for an invigorating massage and I got it.
John asked about my preferences in scents, oil or lotion, and even added heat to my feet during the back massage. He also added a hot towel because I had so many knots to work out. It was amazing. Following I rested a little before getting up. John patiently waited and brought me a bottle of water. Needed it! I made my way back to where I started and ended with a flawless pedicure. Soooo I booked for two weeks later to get reflexology, massage, polish change and an ultimate pedicure.