Cottage 63rd Currency Exchange Incorporated

This place has the rudest, most disrespectful, unprofessional people working in it. My son went in to cash a check that he had received in the mail. He was asked had a cash a check here before and told them no. But had cashed checks at the 83^rd and Ashland currency exchange. The lady called over to that location to verify. They verify the information he had given her even telling her when the last time he cashed a check and it was from the same company whom he was trying to cash a check from this time. She had his identification, ss#, check with stub, etc. She then called the employer who had sent the check. Which she wasn’t not able to verify. She then proceeded to call him out of his name (mother@@@@) you better get out of her before I called the cops. He was in total shock at her behavior. If you felt there was an issue, becoming ignorant and ghetto is not the way to handled yourself as an employee of the currency exchange. He never once got an attitude with her, raise my voice, and definitely did not do anything or say anything to warrant the profanity. He tried to ask what was the problem and she said he was lying about who he was and the check being legit. Really, lady. She just got verification of him cashing checks from another currency exchange in the same network and had his identification. He told her to call the police when she refuse to give him back his check and id. He even had his immediate supervisor call the currency exchange to verify who he was. She told my supervisor that she didn’t believe she worked for the company because the telephone number my supervisor was calling from didn’t show the company’s name. REALLY, how many people are issued company cell phones that don’t necessarily register under the company’s name. When he asked for her name and her immediate supervisor’s name, she gave her first name, said she wasn’t giving her last name, and that they didn’t have an immediate supervisor cause they all do the same job… wth. This is what you get when you deal with certain uneducated, unprofessional, never been trained how to give good customer service black folks. He went today to the old neighborhood to cash the check at 83^rd & Ashland with no problem. It was an inconvenience to travel to another neighborhood to take care of this. The other currency exchange couldn’t believe the service he received and why they didn’t cash the check when they had all the verification they needed. There should be a «no star» button to click on for places like this. They must get the same people that hang out on 63^rd and Cottage to work inside so they can say they are helping the community get jobs. This lady needs to be out of a job to think that cursing a customer out is ok and you were not even provoke in any way possible.