Cornell Shoe Service

I’d like to start out by saying that if I could give this establishment negative stars… This would be too kind of a gesture compared to down right rude encounter I had with the woman who does the intake at the counter. I came in the repair shop to inquire about getting my husbands soles repaired on his shoes and she quoted me a price of $ 75. Therefore, I expressed my discomfort w/​the quote and proceeded to call my husband to see if he was willing to pay that amount. When I was rudely told that she didn’t want to hear why I thought theirs prices were exorbitant… Needless to say, I hung up on my husband & gave her an earful (on how I’ve frequented there many times, how her rude comments were unappreciated, and how not only did she just lose my husband as a customer, she just lost me as well). As promised, I also told her that I would also spread the word about her nasty attitude and poor customer service… Please patronize other businesses that truly want to service you.

A little expensive, but good service.

Cornell Shoe Service is a great old school shoe repair shop. The owner is always willing to meet my emergency timeline for repairs and enhancements. I just dropped off a shoulder strap from my suit carrier that has a frayed pad and I am leaving town tomorrow afternoon and she worked on fitting a color matched replacement cover immediately. She promised pick up early tomorrow. She noticed my shoes were dusty and shined them while I waited. This place is a Gem!
TG

I needed Velcro repaired on two pairs of shoes, and I needed at least one pair right away. Cornell (unlike its competitors) had the Velcro in stock and did a great job while I waited. Even handed the shoes back well polished.

The three interactions that I had with the woman at Cornell Shoe Service were very pleasant. The heel tips and broken heel I had repaired look beautiful. Prices are average, but contrary to other reviewers the service and the location are fantastic.

I love them… the convenience and actual repairs are awesome. Twice I was Impressed. I used to live on 53^rd and Cornell. I would walk them over in the morning and pick them up by two… I’m the type of consumer that care moreso for the skill N convenience S opposed to attitude. Customer service was always plain and straight forward… With a few smiles!!!

The woman who runs the ‘intake’ at this service has driven me away forever. This was once the go-​to shoe repair for many from all over the city. No longer for me — when I was told that I’d have to wait a week for a hole to be punched in a belt (common sense would have dictated doing this 10 second task while I waited) I swore off the place. I guess they no longer care — too bad for our community.

This place fixed up my husband’s slippers really nicely. They’ve been doing just fine for over a year. I plan to take some of my shoes in really soon to get fixed up. I love that it’s very convenient for most Hyde Park residents. The lady even let me bring my little doggy in when I was walking him and needed to pick something up.
They, of course, only take cash. Also, the store is a bit dingy and run down. The dirtiness tempts me to get my broom, vacuum, and Lysol and give it a good once over. Well, whatever, as long as they fix my shoes and don’t mess anything up, I’ll keep going back because it’s so close to me.

I love Cornell Shoe Service. For sure, they can be disorganized, but I do appreciate that they know what they can and cannot do. I have been taking all my shoes for a long time, and I appreciate the fact that they can add years of life to my expensive, if slightly orthopedic shoes! They even re-​heeled my Naots, which seem to be harder to repair. I confess to knowing nothing about shoe repair, but I do know that when my shoes return with new life, and as comfortable as before, that is a good repair.

Go down the street to Mr. T’s Shoe Service instead.
I went here to get my leather bag fixed, and before the lady here had glanced at my bag for more than 2 seconds, she decided that she couldn’t fix my bag, that I was out of luck. I was unconvinced (to me, it looked like not that difficult of a fix if you knew how to work with leather and had the right clasp part), and so was persistent. In response to my persistence, she shrugged and said, «well, we don’t have the part.» When I asked her if she could order it (seems pretty simple to me…), she kind of rolled her eyes at me and told me to come back the next Wednesday, maybe they could order it then.
I didn’t come back — instead, I had my bag in good-​as-​new shape by that Wednesday from Mr. T’s Shoe Service.