Consumers Supply Company

This company has the best customer service by far compare to other online companies. My husband and I ordered a washlet from them a couple weeks ago. Due to the mistake of UPS, the package was lost. We emailed them about the issue at night. They replied within a hour. We exchanged emails a couple more times regarding the package. Their replies were always speedy and polite. A week later, they sent us a replacement even though it’s clearly not their fault (as UPS should be responsible for the lost.) I would highly recommend them to whoever looking to buy plumbing supplies online.

Plumbing experts are worth the drive. I have been to a million bathroom stores in Chicago for my personal home remodeling project and every store gives me a very general «well this is what we have, you can youtube the rest» response. Only at consumers are the sales people experts at what they’re selling and they go out of their way to make sure I know what I need for a certain job.
I’ve never had a sales rep also be a plumbing consultant before, but I knew immediately that this is a place I can trust.
Thank you Corey for spending the 20 minutes at the counter breaking down the parts and application I need to install my toliet. I’m definitely coming back in on my next plumbing job.

Our contact is with a very knowledgeable and extremely patient gentleman named Joe. He is priceless!!!

Walked in on Saturday, Feb 27^th around 12:33p looking for bathroom and kitchen fixtures for 7 of my properties. No one offered any help on the kitchen and bath side. As I walked through the store looking no offered any help. However, several other individuals walked in and of course they couldn’t even get through the door good enough before they offered their assistances. The only person that was willing to help was the gentleman that helped answered my questions about tank less hot water heaters that was when I first walked in before you go up to the steps on the other side.
The staff dealing with kitchens and baths looked at a me as though I couldn’t afford anything in their store. Mind you I am an owner of 27 properties total and very good career. I guess it was the color of my skin. hmmm!
Well its their lost as well any referrals they would have gotten. I hope they stay in business because in today’s times most business don’t last long. Open today and close tomorrow.
Remember how you treat people as they walked through your doors.

Very helpful. No pressure to buy. Could use more parking.
The store had an enormous inventory.

The man that was helping us was rude and condescending. The name of the business is CONSUMER Supply Company. Had it been CONTRACTOR Supply Company and I had over-​stepped my bounds and gone to purchase something at a store where professional plumbers shop, I would understand. However, I called and was assured they have a showroom and consumers are welcome. Not only would he not offer any helpful advice, but he also attested to the fact that their ‘showroom’ wasn’t an accurate portrayal of the products, as there is no way to tell from one showerhead to the next if what you see is the efficiency/​effectiveness of the showerhead or perhaps, the plumbing pipes vary from one to the next. When asked ‘how can one compare apples to apples’, his answer was ‘sorry but you can’t’. When asked about product comparison, we kept hearing ‘they are all the same. I have no idea’. When shown a picture of our shower and asked what size attachment we should use– the 6 or 8 inch– we were told– ’ I have no idea. Whatever you want.’ He clearly hated his job and could care less. We were in a bind and bought the showerhead anyway– but were not happy to find it less expensive at another local place that we wished we had visited– The Chicago Faucet Shoppe. They were extremely nice on the phone and I am upset that I gave Consumer Supply Company my business as the salesman was beyond the worst I have ever encountered. Note to store: the name we saw on the store receipt was ‘H”. We came in at 4:00 on a Monday. If you know who your employee is, I strongly suggest a crash course in customer service at the very least. If it was me– I would fire the rude man.

I had a hard to find faucet dispenser, went to these guys and they assist like there’s no tomorrow. The times I’ve gone in, the staff is very helpful, smiling and laughing and you’ll get one of the owners that’ll come from the offices and do some counter work with us patrons. Don’t screw around with the bathroom supply amateurs. Go to these guys, they’ll steer u right!!!

I’ve purchased from Consumer’s Supply twice in the last few months as I acquire parts for a bathroom remodel. Each time I worked with Joe C who is a real good guy and very knowledgeable. I’ve dealt with him over the phone, in person, and on email and he has always been great to work with.
I made one trip to the store to choose a toilet. It’s a worthwhile trip to see the showroom. The other parts were chosen on-​line. Prices are definitely competitive and selection is very good.

I came here to find a rubber hose for a repair on my air conditioner condensate line. At Home Depot, they didn’t have the right diameter hose, and they only sold other hoses in 10′ lengths. The guy at HD recommended that I come here, and in about 10 seconds, I had exactly what I needed, no more, no less!

This is a wonderful business with super knowledgeable staff and discount prices. I have worked with Joe and have been very pleased with his recommendations. I have done some large remodels and most recently a basement bathroom remodel. Joe will help you find what you need in any price range.

I was looking for an adapter for my faucet and had tried a couple of local hardware stores… Finally after much frustration someone suggested Consumers Supply Company. I walk in and I see an older gentleman with an unlit cigar hanging out of his mouth… I immediately liked him! I think to myself «this is my kinda guy» anyway i walk up to him and tell him what I need and show him the parts I have. He takes a look at it for maybe ten seconds and then says «I think I have what you need». He walks over to the this wall and looks it over for a second and grabs a part… He continues to open it up and BOOM right piece first try! I tell him that’s awesome he got it on the first try. He says «When you got it you got it». He was awesome and from now on I will only go there when I need parts for anything plumbing related.

Found the store information online and we decided to check out the store for our bathroom remodel project. We talked with Joe for about 30 minutes about all the Grohe gear we were interested in. He was knowledgeable and helpful. We picked up what they had in stock and ordered the rest.

Thank you Consumers Supply, especially Joe M., for all of your assistance with our kitchen and bath remodeling. Great selection, service and value.

A great place and it’s nice it is family owned. I went in looking for a part for a dripping grohe shower and they were very helpful in finding the correct replacement part. The price was reasonable (slightly higher than online places) from the prices I found online at other sites. What I didn’t care for was that the replacement piece was not a genuine grohe part but a generic part that fits multiple brands. It still seems high quality and has fixed the dripping problem. Though for an authorized Grohe dealer, I would have expected to receive a genuine replacement part. I am glad to support a small, family-​owned business though. They also seem to have really good sales on very high-​end toilets and sinks.

I am an online customer. I ordered my whole house worth of faucets and bath fixtures and had them shipped to California.
Not only does this store offer the absolute best prices on Grohe fixtures that I could find, the customer service is great! One item was a bit delayed due to a change from the manufacturer, but they let me know right away and kept me updated on when it was shipping.
I returned a few items because I didn’t like the style after I got them, and got fast, personal email responses. I exchanged them and got a credit back for the difference with zero fuss.

We remodeled our home (kitchen, 3 bathrooms, bar area) last year. I did a lot of research online for various suppliers and designers. Spent time visiting several places but ended up back at Consumers Supply — right price, good variety, customer focued.
Everyone at the store was willing to help and answer questions. But we strongly recommend Joe Milianta. Joe spent several hours over several Saturdays working with us; he took the time to understand our project and our style and our timeline and our budget. He offered ideas on style… and ideas on various products and various price points on products. His mission was to make sure the customer was happy with the product and service. He delivered on this mission. He is a man of his word. If we had a problem with the product or delivery of the product, he took care of it… no questions asked.
Overall, we are very pleased with the product, service, and price that CS offers. We will definitely go back.
Thanks Joe for helping turn our house into a beautiful home!

We are remodeling our bathroom and supplying all the fixtures and fittings to our contractor. I found this place on Unilocal and thought I have nothing to lose after going to a few places and not finding what we wanted. I wish I had gone here first and saved myself the hassle and stress! The week before we had come across it and bought a toilet and medicine cabinet that were in stock and just what we were looking for.
The customer service, range of products, and prices were superb. If you are looking for contemporary and modern fixtures within a short amount of time, this is the place to go. We were quoted a lower price than Home Depot for a Kohler bathtub with delivery next day to the store, compared to 7 – 10 days with Home Depot. Salesman Joe not only spent a couple of hours with me as I decided on a bathtub (which we needed immediately), but also gave me a good deal on a shower door, phoned at least 5 places when a drain for the faucets we wanted was out of stock and then proceeded to follow up with phone calls to his supplier once he had faxed the order to ensure it took place, then he called me the next day to confirm the part had arrived and was ready for pick up.
This is definetely the first place we will go to for any future remodelling needs.
Parking is easy outside and the guys who bring your order and load it in your car are super helpful as well.
It was wonderful to receive such great service.

I went into Consumers one day looking for a shower head. They have an entire wall filled with all kinds of options. The selection was not only good, but the pricing was even better.
I’ll be back soon to re-​do my bathroom, as their showroom has everything!

Good selection. Much cheaper than your big retail stores like Home Depot! The staff there was friendly and nice enough to let me ask stupid questions.