City Screen

Wow — the absolute worst customer service experience. I had Gary over in the middle of May to measure my windows to replace a few missing screens and also to take one in for repair. I was told that they would be ready in a couple of weeks. After hearing nothing for four weeks, I called and left Gary a message and heard nothing back. I called back the last week of June and spoke to Gary. He was apologetic, told me that he was working the weekend anyway, and that my screens would be ready the following week. It’s now over a month later, I’ve left another message and. .. nothing.

This is my first Unilocal review ever. I just want to let anyone considering using this place NOT to. Horrible customer service! I had an estimate done at the end of May to get two sets of french doors screened. It is now July 23 and I still have no screens. I’ve called repeatly and I just have some guy John saying that I’m up next. Wast of time!!!

How disappointing. I decided I should give this place a try based on their reviews and I was greatly mistaken. Now, where to begin…
I called towards the end of May to make an appointment to have an estimate done to have screen doors put on our french doors in our 10 unit condo building. I asked for 2 estimates: 1) To have just my unit done, 2) To have all units done (perhaps if all 10 of us wanted to have it done they might cut us a group deal). We made the appointment, they came out, they were professional and polite to my partner, and then said they would send me an estimate via email the next day.
I called 3 days later as I had not heard anything back from them. They informed me they needed a few extra days as it was going to be a custom job, and more labor intensive. I said no problem. I called a week later, they apologized and said they were sorry and that I would have it by the end of the day. I again did not hear back from them. At this point, I am begging them for my business and I am pissed. I called June 26^th the day I was leaving for vacation and they promised me a response by the time I got back. It is now JULY 6TH more than a month later and still NOTHING!
I called them one final time to express my frustration. At this point by the time I get these screen doors I wont need them because its going to be WINTER! They sent me an estimate after my phone with an OUTRAGEOUS estimate. My opinion to get me off their backs because they don’t want our business. They estimate I received was for 1 screen door, not 10.
Highly unprofessional. I have Midwest Screens coming out to give me an estimate tomorrow and said they will give me a price ON THE SPOT! I would not recommend them to anyone.

After searching so many hardware stores, window shops etc etc etc., it lead me to NOWHERE. The corners to about 20 screens on my building broke when taking them out and I could not find any corners that would fit them. No one wanted to help me or even knew how to. Most of them wanted me to get new screens or offered a very expensive alternative. I decided to take the hike up to the north side to City Screen. The two fine gentlemen knew exactly what to do and came up with a solution in minutes. They even put together a screen for me with the new metal corners and taught me how to do it right. And it was so much cheaper than anything anyone else told me. These guys really helped me with this nightmare and I’m so grateful for them. I will continue to go to them for any screen needs that will arise in the future.

Excellent work, but a couple items to note: 1) my pick up appointment never got on the books, 2) never disclosed labor charge. Recommendation — Make sure to get a quote in writing before they pick up your screens. Labor charge was never disclosed to me (by 3 different employees), so they waived it, rightfully so. For someone that doesn’t want to re-​screen their screens — call them, but take my advice.

What a great place. Had a drunk house guest walk thru a closed sliding screen door and break both wheels off the bottom of it. Had no idea how to get its fixed. Googled these guys and they fixed it fast and cheap.

Had to get a back porch storm door re-​screened and had a great experience. None of my local hardware stores wanted to do it, so was glad to find the place. Chose the heavier, pet proof screen and am enjoying the clean, fresh look. As I was parking my car, one of the guys came right outside with my screen to load in my car! Great service, nice people.

These folks ROCK!!! They helped me out a few years back when a stray cat clawed its way into my second floor kitchen. I told them what had happened (the screen looked like I had tossed someone through it!!!) and they gave me a very reasonable quote. I then asked if there was a material available so this wouldn’t happen again.
What I liked was there was no high pressure sales tactics used to try to sell me the more expensive, more durable material. They DID demonstrate on a screen of that material in the store how it withstands attempted damage by knives, screwdrivers. even a saw!!!
I chose that option… the price was not that much more. The screen was ready in a couple days. And that dang stray cat wasn’t able to get in again.
The folks are very helpful, they know what they’re doing, the price is reasonable and the quality of work is outstanding!!!
I’ve used them several times since for various screens. and will continue to use them, as needed.