Cigna

i was admittedly spoiled in an earlier life with a BCBS PPO that was untouchable. it did everything insurance was supposed to do. now i’m cursed with a cigna PPO. i understand that it’s never going to smell like roses and that the american health care system is brutally flawed. but goddamit. i’m paying out the ASS for this «insurance», for all of my doctors to not be in their network, for their absolutely terrible customer service phone system (which when you call, after 15 minutes of yelling at the automated dialer, someone will come on and tell you it’s not the customer service line). then you’re placed on hold and transferred to someone who has no idea how to answer your questions, or probably even what day it is.
again, i know that one company is not to blame for the fact that going to the doctor with an insurance plan in hand is more expensive than walking in without one. but it’s cigna’s fault for somehow mysteriously terminating my coverage, not knowing why or how it happened, and having no clue how to fix it. i’m SO glad i give them hundreds of dollars from my paycheck twice a month.