Chipotle Mexican Grill

Worst Chipotle I’ve ever been to. After waiting in a long line, the boy in front of me orders the same thing I was going to order. Bowl, carnitas. The employee makes it. He asked for double meat, clearly they knew each other. I get mine, a very poor portion of meat. Get up to pay and the cashier has yet another friend step up in front of me with a frozen orange drink and traded chips and guacamole. So as it’s very clear the employee is steeling right in front of me for a second time. The cashier says $ 11.73. No hello, nothing. I said can I get a drink? She looks away. Then back $ 11.73?! I politely said may I please order a drink w my meal. She handed me a cup and said the new total. I paid in disgust. Then she said Thank You. Then I gave a half smile. She said again loud and stern with attitude THANK YOU! I just walked away. Hopefully a manager reads this.

Every single time I’ve gone to this Chipotle, the service is ridiculously quick and the staff are so so nice and friendly! They move really efficiently and even if there’s a long line at the door, it won’t be long until you have your food.

It’s a Chipotle! Same as most other Chipotles I’ve been too. It can get busy and service can sometimes be a bit rushed. But I’ve also had a few experiences where the staff made up for other inconveniences very professionally. Lines can be long but usually you get what you’re thinking you’ll get — a nice, hefty burrito.

The one star is being generous. They have piss poor listening skills. ai said no sales on my burrito bowl. Then you put a heaping portion on it. then I get irritated when I don’t want to pay for that fire pit bowl. They also move very slowly.

My experiences with this location have mostly been positive. One thing I’ve noticed is how «frugal» the chain has become with portions. I normally have to ask for extra rice & meat. Now I understand from a business perspective that giving generous helpings of food to everyone means a dip in your bottom line, but come on. Filling a burrito bowl with barely a handful of rice & a sprinkle of meat is just wrong lol! Charge me if you must, but please gimme some more.
Most times I carry out but yesterday I dined in while waiting for my boyfriend. I was pleased to see that the tables & chairs were clean & that the area where forks, knifes & napkins are housed were fully stocked. The only drawback I can think of was how obnoxiously loud the music was! I could barely hear my own thoughts lol! Otherwise it was a decent experience & I will return.

was at the hyde park location 9−10−15 at 6:11 pm. It was very busy And I understand the fast paced environment especially at the dinner rush but the service I received was absolutely unacceptable. I had a bowl and a burrito. She was rushing me and seemed to be extremely annoyed and had stopped listening causing her to almost put the wrong meat on my burrito. I was able to stop her but still ended up with barbacoa juice all over my burrito which I accepted because I didn’t want to hold up the process for remaining customers. Then I asked her for a few fajita peppers and she angrily slopped some down on my bowl and rushed me down the line… the next person was no better and was rushing me to tell her what I wanted on my bowl and burrito simultaneously. I got home only to realize there was no cheese on my bowl and the side of chips I received with my side of guac was completely smashed. Nothing but crumbs! I live in the area but sadly next time I want Chipotle I will not be coming to this location and I will advise everyone I know to stay clear of this location. This type of service is absolutely ridiculous and If I am not valued as a customer when spending my hard earned money, I will spend somewhere else.
Totally dissatisfied

Long ass lines all the time even when it is not supposed to be busy. Calling an order? Yeah bad idea because you will also have to wait at least 10 minutes for them to realize you are waiting for your order than find your order and HOPEFULLY nothing is wrong with it ! Bad management ! Crappy staff.

I love Chipotle and I’m glad there is one within walking distance from me, and it always tastes good. I just hate how crowded it is and how long the lines are, also they can be pretty slow but not too bad. I mean I guess the long lines aren’t something you can really control though. But it’s just like your typical Chipotle if you ask me

Something very unusual happens to a lot of businesses when they make it to Hyde Park. See the corresponding Walgreen’s and Treasure Island locations for further examples. That is, previously successful business models (like the «fast casual» restaurant environment of Chipotle) seem to break down and fail.
I suspect these failures have been caused by three primary reasons. I’ll start with the reason that is most commonly cited in the other reviews here. The service at this Chipotle (and at Treasure Island and Walgreens) is absurdly bad. I never knew that putting wrapping up a burrito or running a cash register was more difficult than heart surgery until I came here. Not only do the employees at this Chipotle make it seem like their jobs are extraordinarily challenging, they also manage to do so while being incredibly rude to their customers. You can go in here and wait in line for 20+ minutes, never even making it to the counter, while you watch 2 – 3 employees hopelessly construct burritos while 4 or 5 stand in the back doing nothing, and the cashier talks to their coworkers who are either off the clock or just doing nothing.
Second is the breakdown of the aforementioned «fast casual» restaurant environment that has been so successful at other Chipotles. Most Hyde Park-​ers clearly do not have a handle on what this concept means. While the line is often backed up due to poor service, the sheer number of people who call in orders creates a crazy bottleneck that can end up causing the employees to make 10+ burritos before they even get to someone who is actually physically in line. Corollary to this is the fact that many people treat this Chipotle as a dine-​in experience — hardly anyone ever seems to take their orders away; they’re all physically eating at the Chipotle. This necessitates the location to set aside one or two employees who are either busing tables or cleaning up. This is Chipotle! Bus your own %&$^ing table!
The last reason simply has to do with the customers and their ordering behavior. Lots of people here cite the fast lines they’ve experienced at downtown Chipotles. Now, most people at downtown Chipotles are just getting one burrito for themselves, then they leave. I can’t tell you how many times I come in here, and the customer ordering their burrito is actually taking the orders of their family members and dictating it to the employee. At another location, the employees might actually be able to handle, or at least mollify the effects of someone ordering 6 burritos at a time. But that is simple not the case here.
I’ve been here at least a dozen times in the past two years, and at the start, I thought the employees would improve, the staff would get into their burrito-​making groove, and all would be well. Unfortunately, I was sorely mistaken and conditions at this Chipotle have only worsened. After going in last night around 7:00 and seeing a stationary 30+ person line, I decided to call it a day on the Hyde Park Chipotle.

I love Chipotle, but this is the SLOWEST. CHIPOTLE. EVER. I have stood in line for a whole hour here before, and other times just shy of it. Ugh. They really need to do something about it! Add more workers, speed their people up or SOMETHING! Also, their ingredients are a hit or miss. Sometimes it’s delicious, other times it’s burnt or overcooked or just plain bad. Hyde Park Chipotle need some TLC. Come on now.

The taste of the food is the same compared to other Chicagoland Chipotle’s I have been to. However this is the slowest Chipotle most definitely in Chicagoland. If you have somewhere to be or if you know your bus or train will be arriving soon you better not go in this location. There is a downfall in flow from when the employee asks, what are you having? and you say what toppings you want on your food. I’ve never seen this bad of flow even in other fast food restaurants. The crowd does not bother me because Chipotle always has a crowd, but the ability of this location to keep the crowd moving has failed and management needs to reevaluate it. Not to mention there are always employees in the back room area playing around. It’s obvious they can be seen and they are aware but the behavior continues. So not only are you waiting FOREVER to get your food, but you see employees goofing off when in your mind you’re thinking… You should tell them to jump on the food line and help. I’m disappointed in this location.

Worst Chipotle experience I’ve ever had in my life. I love Chipotle, but what I just ate wasn’t Chipotle. The flavors were completely off, and the texture of the chicken was reminiscent of school lunch. Just awful.
Like other reviewers mentioned, the woman in charge of the tortillas, rice, meat, and beans moves way more quickly than the rest of the assembly line, creating a long bottleneck in the queue. Not sure how this happens, but it definitely affects the quality of the product. It also seems they don’t follow the quality control our recipes of every other location. The chips were super stale, and the salad dressing was off.
It’s unfortunate with all the improvements on this corner of HP that Chipotle has to be so poorly represented. I can’t even finish my salad. Will not go back.
Two stars only because they got the guac right.

I have no problem with this chipotle, except that it’s always busy. There is always a line so you have to plan a 10 minute wait. Otherwise it’s typical chipotle… delicious.

The absolute SLOWEST Chipotle you could ever go to. I’m not sure how it happens, but somewhere between adding rice and beans and checking out orders get trapped in like a burrito purgatory. No matter how short the line is, it takes a minimum of ten minutes to get your food.
I’ve missed so many buses thanks to this place. All for a burrito bowl. Not sure if it was worth it.
When you come in and the line behind you magically transforms from 2 people to 20… I’m sorry my dear, you have a problem.

Had 20 minutes before catching the Metra, and I didn’t even make it up to the front counter. 4 employees were up at the counter working. I simply can’t fathom how it was going so slow. The only reason this location is still in business is because there are no other locations anywhere nearby…

I do not understand how there is a line of at least ten people no matter what time of day it is. The location they crammed this Chipotle into is just way too small. They are ALWAYS backed up. They are as bad as the Walgreens on 55^th street as far as eternally long lines go… I have only braved the extensive wait one time and the food was absolutely ok. Just ok. You wait in line for ten minutes and get 7 seconds being rushed through your order by the employees and thus end up with a sloppy mess. I think they just simply need more space. Whatever is happening here, it is not working out for the customers OR the employees.

Horrible Chipotle location. The main problem with this location is the service. Both the tortilla and the inside of my burrito were repulsively cold. The service is very slow except for the girl who warms the tortilla and puts the rice, beans, and meat into the burrito.
The first server gets as many bowls, burritos, etc. out as quick as possible, but since the rest of the service is so slow, a long queue of bowls, burritos, etc. line up for minutes as everything turns cold. It’s disgusting. I can tolerate bad service at Chipotle but not to the point where it affects the food. Go to another location or dine at Five Guys down the street.

I love chipotle but this one on specific was organized the last time i came. I ordered online ahead of time and once I got there my order wasn’t even started on.
The workers rush with your order and sometimes mess it up.
I only continue to go because I love the food and it’s the only one in hyde parks

Chicago ghetto service. Burrito was fine. When I got to the register the person was on the phone. Inattentive. Had to tell her order was for here 3 times. Then I ordered a large drink and she snarled that there were no large drinks. All other Chipotle restaurants have large drinks. So this is what earns the Chicago ghetto comment.
I won’t be back.

Not a great Chipotle location. The staff is inattentive and really half-​assed my burrito. Compared to the chipotle I go to in the loop for lunch, they have terrible service. I doubt any of the employees would even last a single lunch shift there.
Meh.