Chili’s Grill & Bar

If I could give 0 stars, I would have. To say that I went for dine in lunch but my service and food were so bad that I ended up with take out is just one of many issues. No drinks refills received. Poor customer service satisfied by management (comped food couldn’t make up for experience).
I would not recommend this location (119^th St in Chicago) to anyone.

Their service is the worst! This was my first and last time at this location. I knew this visit was going all wrong when the waitress walked up trying to take orders without a pen. Instead of correcting herself, she tried to go off memory. As to be expected, she messed up the order & was slow as hell with everything. She walked past our table multiple times without saying anything. 20 minutes after we were done eating & drinking she came back to ask if we needed anything else. My boyfriend told her we were ready to go & she had the dumbest look on her face. I told him not to tip her, but he gave her $ 1 anyway & I’m still irritated that he gave it to her. She didn’t deserve anything beyond her hourly pay. She missed out & messed up what could’ve been a huge tab. I was ready to order a bunch of drinks & ready to be the great tipper I always am. The one at Chicago Ridge had much better service & TRAINED staff

Horrible service. Food orders were incorrect. Beverages incorrect. Will never go to this location again!

Went there last night and the service was horrible. I got my food and drinks for me and my daughter. The waitress came one time to check on me then half hour later come back and ask if i needed anything i asked for a take home tray and my bill she never came back and the server that was waiting on the other table ask was everything ok i said i been waiting a whole half hour more for her to come back so i can go but didnt he had to go get my stuff so i could go. Never again.

Okay, let me start by saying I’m basing this review off MULTIPLE visits, possibly 5 or 6, so I’m just gonna talk about the 3 visits that stood out the most for all the wrong reasons. «Why have you gone to a 1 star establishment so many times?!» you might ask… well, 1) I used to work in food services so I understand an establishment can have an off-​night thats not representative of the norm, and 2) I live in the area and believe in supporting local businesses for whatever it’s worth (and saving gas).
One Sunday afternoon, myself, my wife and my son decided to grab a bite to eat there, walk in and waited a good 15 minutes to be greeted then seated. And I swear we were three of only 9 other patrons in the whole joint! The menus were filthy– had some sort of tomato based product smeared all over it’s pages and the table surface itself didn’t feel to clean either. The food was more or less prompt and what I’ve come to expect from Chili’s but my wife had to ask several times for an extra cup of avacado ranch dressing. Then when she had her meal boxed up to go, she had to ask repeatedly for a small container to take some of the dressing home. They act like it’s liquid gold or something! The waitress was nice when we were able to get a hold of her, she kept zipping past our table not even looking at us when we needed her most, but maybe they’re understaffed…
The second time, I stopped at the bar with some friends after a funeral to drown our sorrow and the cocktail glass I drank from had a distinct mildew-​y odor when I lifted it to my mug. I couldn’t even finish it or make a timely request for another one since the bartender seemed to be more interested in flirting with some ladies on the other side of the bar. Get in where you can fit in, homie, I’m no hater, but I assume you’re here cause you’re getting PAID to work. I was so tempted to just walk out without paying a cent.
The third time, I ordered pick-​up from their website, went to pick it up at the designated time, and of course it wasn’t ready. They looked at me like I was crazy even when I showed them the confirmation of my order on my iphone and said «Our internet down!» but said it as if it was common knowledge and I was the dummy who wasn’t paying attention! No apology, no free desert or side, just a 45 minute wait for a simple order that they STILL got wrong!
Tear this place down and make it a Culver’s.

The food started off great… looked great taste great. Then I took a bite as the server approached me and there was hair in my food. She quickly took the food back and replaced the order. My husband finished his food by the time mine arrived so I asked for a to go container. The drinks were great and flavorful. We received our check and my husband was upset we were not comped for my meal and the inconvenience. I will return but I hope the learn to do differently.

Placed an online order at 840pm. Pick up time 905pm. When i arrived at the restaurant my order wasn’t ready. Basically i just placed my order when i got there. Huge inconvenience… Almost an hour later. still waiting.

Wanted a late Mother’s Day dinner, I normally go to the suburbs but since it was spur of the moment I went here. Needless to say, I should’ve drove further. The service is horrible and the «security guard» is a joke. When I walked in, the guard was sitting down, drinking pop and playing in his phone. The hostess lied about the timing and the bus boys aren’t even busting tables. There are 7 tables but supposedly no one is cleaning them. Where is the manager? They wonder why people choose to go to other locations. Just because we are in certain areas doesn’t mean service should be this horrible.
So I just asked for the manager, he walked on the floor, spoke with the associates, pointed in my direction and walked off. ARE YOU SERIOUS?! Now I see where the problem lies, if the manager is rude and don’t have any customer service skills, how can I expect the workers to follow suit.

Omg!!! The service is terrible! They are under new management and you can tell. The hostess lied to us to prevent giving us a booth. After she told us the booths were reserved, she seated another group there. Then it took forever for our server to come and introduce herself. Our food took forever to come out. They didn’t have my drink of choice prepared.
Save your money

Would prefer to give 0 stars. Ordered via the app; got no fries with my burger, no lettuce/​tomato/​anything with another burger; missed an entire item off the order; ordered with a time window substantially longer than they’d need but still had to wait for 10 minutes… for my incorrect order…
Yeah, not gonna be going back to THIS Chili’s.

We came to the restaurant with a group of four people one of the guys order was messed up waiter never apologize for their mistake also it’s a very long time 45 minutes just to get full this is not the first time that we’ve had an issue with the speed of service we thought it was just a hiccup so we decided to give it another try but yet again we were disappointed. To clarify things the food is good the service is just slow.

Looking for an explanation for last night’s disappointment, I was going to assume it was because we ordered to go, but now I’m not so sure. The drive was not far at all, and we arrived a few minutes before the time given when I placed the order. Almost immediately when we walked in they were bringing the bag with our food.
To start, we got their classic nachos. The condiments were in neat little containers, all accounted for, but the nachos themselves were stacked overlapping a great deal, leaving basically a soggy sheet of very cheesy beans :-(. For my entrée, I got the «crispy» honey chipotle chicken crispers. The chicken wasn’t as bad as the nachos, but it definately tasted like it had sat closed in the box too long, as most of the crunch was gone. The part that really irritated me, however, was my husband’s entrée. He ordered the southern smokehouse burger, which is supposed to come as follows (I copy pasted this right off their website) «Topped with 4 slices of applewood smoked bacon, melted sharp cheddar cheese, NEW house-​made garlic dill pickles, NEW spiced panko onion rings, fresh leaf lettuce, tomato & NEW Chili’s Signature sauce. Served with a side of Chili’s classic BBQ sauce». He got a few bites in, then opened the whole thing up to find an absolutely dry, sauce less bun, no pickle, no lettuce, and no tomato. The side of sauce was nowhere to be found in the container as well. Now I realize this is a chain restaurant, but I at least expect the food I order to come with all the ingredients listed that I paid for, rather than having to dig through my fridge to find substitutes.
Perhaps dinning in will result in a better experience, but I think it’s going to be a long while before we return.

Came in and sat at the bar at 9pm (the restaurant closes at 10:30). The bartender was obviously upset when I sat down, and asked if I was eating or drinking, I told him both. After I ordered my beer he asked me to move to the other side of the bar, not sure why. I ordered food 10 minutes later, and waited 40 minutes for 2 enchiladas. When my food came out, it was cold and the cheese was barely melted. Will not come back.

I get my food to go and usually pay $ 1.50 for enough food to feed six people. Gift cards love me! Certain meals do not look like the pictures. I tend to order the Memphis dry rub ribs and the bacon burgers. The rice is always under cooked. The «manager» didn’t speak English very well. The pita here is GOOD. The avocado dip is GOOD. The south western mac and cheese is GOOOOD. The salsa dip. pass on that. The fish dishes are not elaborate and my expectations on the food is never high. It’s Chilis and they focus on their big booty waitresses waaay too much. The men on staff are always distracted by booty or boobies.
Drink wise… I never order them because I’m very crabby if my drinks are not made correctly. Top shelf is not really the best. You pay for the name not the quality of the drink folks. 4 stars because my bill is always less than $ 20 for a ton of food.

I was here 7÷19÷14 and the service was excellent. Ashley the waitress was pleasant, nice, sweet, and amazing. The food was also great!!!

Met someone here for drinks. It was a nice crowd for a weekday (wednesday evening). My friend was having the Patron Margarita which was good and I had a pomegranate margarita on the rocks. My drink was enjoyable. The bartender wasnt very attentive. He was distracted by some ladies at the bar I probably would have ordred another drink if I could ha e gotten his attention. But to his credit I was also busy enjoying great conversation with my friend. It was a nice atmosphere, yet I was a little nervous when I saw security was at the door.

The General Manager, Kenneth Drummer has a very dirty restaurant! They clean the tables with mildew towels and don’t sweep under the tables after each guest. The waitress Nicole, was nice but on the ghetto side and was not attentive. Had to get her attention as she was flying by. Never came back after the food was served. I had to find ketchup on an another table. Never asked if we wanted desert. Lucky for us this is not the only Chili’s in town. Not so good for this neighborhood, very bad representative of this restaurant.

I Loveeee Chilis. Ive never been unsatisfied until I visited this place. Never again.
Came here on a starving night with a group of friends an hour before closing. The place was basically empty with 3 other customers & I guess they didnt want to make fresh food since they were obviously prepping to close the place so they could go home.
I was given warm mashed potatoes which looked like they had been scrapped from the bottom of a pan tht Im pretty sure had been sitting there for some hours due to their slow traffic. The least they couldve done was warm up the food to give me the impression that it had just been taken out.
My tostado nachos were definitely not how they were pictured on the menu. Idk wat the hell they gave me. Looked more like burnt chips slapped with some grounded beef. Where was the other half of the tortilla? They even forgot the peppers that was suppose to go on top.
Asked the waitress to take it back. Definitely wasnt gonna pay for the crap they thought I was gonna eat!
I get it, you guys were ready to leave and didnt feel like making anything. But please respect that ppl come here to spend their hard earned money on good quality food.

Service was painfully slow and it wasn’t that busy.
other than that, typical Chili’s Chain Food.

The menus were NASTY! It looked like the had gotten wet and they were grimy. I, the germaphobe, was disgusted and refused to touch it… I’ll get help for this one day. Lol The food is typical Chili’s fare. Large portions, reasonable prices. The service was extremely slow. What a wonderful time to write a review as I sit here and wait for my food. The restaurant is half full and it took about 20 minutes for the appitizer to come out. What did I order, you ask? CHIPS AND SALSA! Um, did they have to make the chips? The food took about 20 minutes more. The waitress was very nice but did not come to check on us as often as we would’ve liked. I would come back but not if I’m hungry and ready to eat immediately.