Chicago Express Doctors

Was visiting Chicago for a conference, and a terrible bladder infection came on. It was later at night so I thought an ER was the only option and I was dreading the drive and wait… and cost. Express doctors was amazing. Great bedside manner, proper healthcare and very nice physician. Would highly recommend.

Dr Allen of Chicago Express Doctors is amazing!
I needed medical attention at 3am for severe dizziness, horrible inner ear pain, and excessive worry due to me being very afraid of why I felt so ill. Dr Allen was very kind. He calmed me down, and assured me that based on my symptoms, I would be fine. After examining me, Dr Allen broke down his middle ear infection diagnosis in layman’s terms. He then told me how he planned to treat the infection and the dizziness to have me back in good condition in no time. Dr Allen went a step further and listened to any other concerns that I had to ease my troubled mind. He even called two days later to check on my progress, and to answer any questions. I was feeling better in 2 days and felt great on day 5! Thank you Chicago Express Doctors!

So impressed. So grateful that this service exists. I was completely immobile on the couch, my throat so sore I could barely swallow. As I was getting up to somehow make my way to immediate care, my wife told me to lay back down. She’d found a service that makes house calls.
Within an hour, I was sitting up, talking to a doctor, getting a strep test and taking medication. Without leaving the living room. That was three days ago. I’m completely better now.
Highly recommended! Without a doubt, one of the best healthcare experiences I’ve ever had!

My doctor was an angel. Thank you!

I was so pleased when I found these folks online as I had unbearable right leg pain on two separate but recent occasions. Both Dr. Rodriguez (who came during the overnite hours) and Dr. Allen (who came on a Sunday afternoon with his fine Lithuanian assistant) demonstrated empathy, patience and care and took time unhurriedly to address my physical woes. I cannot say enough how good they were. When the docs at CED answered the phone and spoke with me about my condition and prepared to assign the doc to my residence, the reassurance that i would be better in short order was greatly calming.
Admittedly, these services are pricy, though definitely cheaper than the ER (which was not a consideration as I could not get there anyway, plus I wanted to avoid ambulance & gurney fees). However, you most certainly get your money’s worth and though spending hundreds of dollars to drain my knee was jolting, the great relief that followed was priceless.
If I have a gripe, it’s the charge CED places to go to the suburbs, particularly considering the distance to certain parts of Chicago is longer from their downtown office than it is to many suburbs. Being in a border one as I am, an extra $ 60+ charge doesn’t seem to be fitting, which is the sole reason why they get 4 stars instead of 5. It’s understandable paying their flat fee, plus a surcharge to come evenings, overnite and weekends but one for residing in the burbs is a bit unfair. It should be rescinded or modified. However, again, let me emphasize the quality and professionalism of this service and in this case, Drs. Rodriguez & Allen. I hope I don’t have to spend a huge sum of money for medical care anytime soon but it’s great to know that if you need these folks to fix you up, the care provided will be as good as it gets.

After tripping over construction materials downtown and getting a large, deep slit wound just below my knee, I was overjoyed to find Chicago Express Doctors online. Dr Allen came to our house within the hour and stitched me up perfectly. Not only is he is an excellent Doctor, he also provided me with good medicine and instructions for caring for my injury. It was infinitely better than having to wait for hours at the Emergency Room! We will be using the Express Doctors again for sure. We highly recommend them!

Great doctor. Came to us right away for a home visit and was very helpful in his diagnosis and care. He even followed up a few days after to see how I was feeling. Very professional and knowledgable.

Based on their website they offer a service that would seem convenient for people traveling through/​to Chicago from out-​of-​town.
Good customer service.

So this has gotten even weirder. I was offered $ 200 to take down my Unilocal review and write an email saying that the whole thing was my mistake.
I never got the $ 100 refund I was promised. I called again a few times and was told to talk to Dr. Allen. He then told me that he doesn’t handle this stuff. I asked to talk to whomever does, but he said the admin staff will not talk on the phone and will only talk to me over email. That was really frustrating since they ignored my previous email. I emailed them again, and they didn’t follow up.
I got a call again from Dr. Allen and he said that they would refund $ 100 (which had already been promised, no strings attached), but only if I take down the Unilocal review. I said I wouldn’t do that. So he asked what I wanted and I said $ 200 because that’s how much I was overcharged. He said he could make that happen, but I needed to take down the Unilocal review and write an email saying that the whole thing was a misunderstanding.
It wasn’t a misunderstanding. I understand very well what happened. I was sick and bullied by this company. At no point after my treatment did I receive even basic courteousness from the staff. They have been rude, bullying, and manipulative. I am now giving up on them, and I am going to dispute the charges with my bank.

Über, but for doctors.
PRICE
I found these guys to be slightly more expensive than an urgent care clinic, but a lot cheaper than the emergency room at a hospital.
CONVENIENCE
Instead of waiting in line at the ER (all the urgent care places were closed at the time of my injury which took place at 10pm), the doctor was at my house within an hour.
MY INJURY
Serious burn on my hand and fingers.

Started Using This Service February 2012 thru Currently August 31, 2014
My first appointment with a doctor from CED was in the winter of 2012 when I had a severe respiratory infection. The doctor arrived within 30 minutes and had all the necessary equipment and medicine to give me a breathing treatment. He also started me on a 10 day course of antibiotics, which were injections. That was so wonderful! I have a horrible time taking antibiotics by mouth without having horrendous side effects! He was there for at least an hour and never made either my husband or I feel like he was rushed. He called in a prescription to a 24 hour drug store so my husband could go and purchase a Nebulizer so that I could continue my treatments during the day. He provided us with the necessary medication to use in the Nebulizer, and came back every evening for 10 days to check to see how I was doing, and to give me my antibiotic injections.
He was professional, caring and really listened to both my husband and myself. I have problems with chronic pain, so I have seen many, many doctors over the last 12 years, and he was by far the most knowledgeable about health care, and what he didn’t know he would research and find out. He was/​is also the kindest doctor I have ever met!
I would recommend this service to anyone from infants through geratic, and everyone in between! They carry with them the necessary equipment and medications for any urgent care need, and if they feel you need to go to an Emergency Room, they will arrange for you to get there before they leave!
What they don’t carry with them, they can often bring right to you. I had an gall bladder ultrasound done in the convenience of my own home, in a very timely manner.
If you need testing such as a CT Scan or MRI, that doesn’t need to be done immediately, they will refer to a medical practice that does that, and again, the people there are amazing and kind. They also arrange for you to be picked up for your appointment, and then given a ride back again after the appointment.
Member Comments:
Since that initial appointment I have been extremely fortunate to be able to work with the doctor far beyond my first call to them. Even though they are primarily urgent care, they care enough to help with other health problems. After suffering from chronic pain for over 12 years, and being prescribed over 125 medications by different doctors during that time, I was never able to find relief. Until my Chicago Express Doctor took the time and extreme patience (I am not always the easiest of people to deal with!) to find a medication that relieved the pain completely! He also found a medication which has taken away my chronic nausea. With his help and encouragement, I have lost over 100 pounds in the last year — no surgeries! Just a sensible and healthy eating plan that he helped me develop with foods that I like. He also helped me to start an exercise program that he monitored and gradually increased over time.
I still see him on a regular basis, and I consider my Chicago Express Doctor to be my real doctor, I trust him without any reservations, and know that I can always rely on him for anything, including a consultation visit to just discuss how I am doing.
He is an incredible combination of sternness (when I need it), and compassion.
It is not an overstatement to say that all the changes in my health from the weight loss to the nutrition to the exercise has given me back my life. When I met him, I weighed 280 pounds and had to use a wheelchair. On Thanksgiving (2012) I was able to walk in my first 5K!
My husband and I can once again take walks together, and I have friends who have cried when they see how healthy I am now.
I will continue to work with «my» Chicago Express Doctor for years to come I am sure. For the the «urgent care» times when I have a migraine, and the continuing work on my pain and weight loss, and the consultations.
I will close by saying if you have to fight your health insurance company to get reimbursed — fight them! We did, and we won! And now we are fighting a new company, and we will win this time too. Because this doctor is worth fighting for — he is absolutely the best doctor in Chicago! I will even say (since I’ve been through it), if you want tips on dealing with your insurance company, call the office manager and ask her to give you my name and phone number, and I can share some «tips» my husband and I have learned about dealing with insurance companies to get the best medical care that Chicago has to offer. Their office manager is also an incredibly awesome lady with mountains of patience, knowledge and a wonderful listener.
Concerns? Please tell us!

Great Experience with Doctor. Called him in the middle of night for acute abdominal pain. He arrived in less then 30 minutes. Very courteous, caring and professional doctor. He understood and addressed the issue. I was dreading Northwestern emergency care visit since I heard wait time could be in hours. This service and doctor was godsend. I would highly recommend this service for urgent care specially during nocturnal hours. They are expensive then your typical doctor visit because they charge their fees upfront and let patient deal with filing insurance claims but IMO worth their charges.

I used Chicago Express Doctors while on vacation in Chicago.
I received excellent and prompt medical care. Dr. Allen was very knowledgeable, perceptive and kind. He quickly understood the problem and was able to provide the necessary medication on the spot. He enhanced my knowledge of the medications prescribed by my gp so that I am now better able to seek medication that will be more helpful to me.
I highly recommend Dr. Allen. He is definitely the doctor I would want to consult in any medical situation whether it is an emergency, or something less serious.

I had the BEST doctor experience ever! After 12 days of work travel and busy trade shows, I had developed a horrible respiratory infection that brought me to tears. I am so glad I found and called Chicago Express Doctors. The nicest doctor came to my hotel (W Lakeshore) and evaluated my condition and treated me with a combination of antibiotics and other things to support my comfort. He also had all the medication with him — so I did not need to worry about going to the pharmacy or fight Chicago traffic. This amazing service helped me in so many ways. I am truly grateful and impressed with the high level of service and professionalism. — Wow! This is how our country should be dealing with healthcare everywhere…

A few weekends ago I took a really bad fall while rollerblading and went to the emergency room to get my knee sewn up. It was early evening on a Saturday and the ER was busy with more urgent emergencies. After waiting for nearly three hours I googled urgent care and found Chicago Express Doctors. I called them and a Board Certified Emergency Medicine physician was at my place within 45 minutes. He cleaned and stitched up my knee, provided instructions on how to care for the wound and gave me a tetanus shot to boot. It was great to have this service done in the comfort of my own home. It saved me a lot of aggravation and the care I received was grade A.

I had the flu and it was 5pm. Instead of going to an urgent care center and wait for hours, I called this service. I waited in the comfort of my home for medical service in my home. Dr Allen was wonderful. An emergency trained doctor who was very caring, listened and provided me with the exact medical care I needed. My only complaint was they told me the dr would be at my house in one hour from the call. It’s 2.5 hours. So that was frustrating because I felt so poor. The physicians bring medicine you may need and call the next day to check in. I would use this service again. Saved me from going out in the cold and having to make a trip to the pharmacy. I trusted the doctor and would see him again. Note: insurance only offers for out of network, so could be pricey. The visit is $ 360 with no meds. And you have to pay and then seek reimbursement for your bill.

I had a football injury in the evening that required stitches. The doctor came to our location promptly, found a well-​lit and clean area to stitch me up, and performed the procedure very well. I had no issues with the wound and found the care I received to easily be on par with what I would have received in an emergency room.
They’re not particularly cheap, but they were less expensive and more convenient than the ER, especially given that I am currently uninsured.

One night, I woke up with the bad lower abdominal pain. I found Chicago Express Doctors when I google for urgent care. It was a blessing that I found them. Doctor came to my house in 40 minutes and brought all the meds with him too. After he examined and gave me certain medications, I could just stay in my bed and rest. In the morning, he called me back to ensure that I was ok. I was glad that my insurance was able to reimburse 70% of what I paid. Once again, great experience, and I am glad that we have such a service in Chicago.

Please do not trust this company when they say that «everyone is reimbursed by their insurance.» It is NOT true and I am out a lot of money because of it. I told them that I have Federal Employee Blue Cross Blue Shield and they said «no problem, you will be reimbursed.» After submitting my claim to Blue Cross Blue Shield I was told that they cut ties wtih Chicago Express Doctors in 2011. I am so disappointed I was schemed into using them thinking I was going to be reimbursed.