Chavez Jewelry

Made special trip and walked 8 blocks to service a watch and purchase batteries only to find store closed at 12 noon. Hours on door stated shop should be open, so quite disappointed to find all lights off. This is a common occurrence in Pilsen; store hours are «suggested.» Will have to rely on Jeweler’s Row in the Loop instead.

My experience with her was a nightmare. Im from the neighborhood so I had taken her a couple things in the past and never had a problem but this time my visit was horrible and lasted for about 2 months back and forth. I took her an Armani and a cheapie Timex to have my batteries replaced. She told me I would have to leave them which i had no problem with. So when I picked up the Timex it was fine but upon picking it up The Armani I noticed she scratched the hell out of the back of it and pretty much ruined it. I took it home to show my GF and since it was a gift from her she was livid as it was understandable. So I immediately took it back the next day and explained to her all the scratches that were now on it that were NOT on it when I brought it.
She said she didnt even notice them but they were plain as day. And as a jeweler how can you not notice scratches on a watch or a whatever.
You see to open watched you need a tool with little teeth that goes inside the groove holes in the back to then screws off like a cover like a screw or a lid. Well i guess the owner did not open it and had her assistant do it or idk but she said did not even notice it. so when I took it back she said she would fix it or replace the back or whatever. I even took her the paper or license that was in the box when the watch was bought because Armani asks to send them their items to get repaired. (I did not realize this until i read the paper).
So I asked her to call them and send it to them to repair it. After about almost two months she called me and said she did not send it because it was to expensive to fix and sent it to her jeweler to fix it instead. But then when I received it now one of the chrono hands wasnt working. I told her I specifically asked she send it to Armani but she assured me that she dealt w good jewelers blah blah blah.
So I left it again. IDK what she eventually did with it but she did replace the back as new but the Chronos never worked again.
For one she has no communication w her customers and she fished me along for about 2 months and returned to me a watch that was in way worst shape than when i took it to her. All I wanted was her to replace my battery and she ruined a very nice watch.
I know I should have just sent it to Armani to get serviced to begin with but I trusted she would be able to do a good job, but I was wrong.
I will never give her my business again and would also NOT recommend her to anyone I know personally.

They were able to help me with a watch battery. I just called them after calling Kay Jewelers about engraving the inside of a wedding band. Only $ 10! Done in 1 day! Compare that with Kay’s $ 45 done in 8 – 12 days!