Chase Bank

I’m sorry that it took so long for me to pen this out, but I received EXEMPLARY service from Maria Torres at the 35 West Wacker Chase bank branch when I had issues with a Metra double charge she called Metra and was able to secure my refund where I had been trying for weeks! She is OUTSTANDING and I really wanted to give her a shout out since she was patient, friendly, and extremely helpful to me when I needed assistance asap. Then on top of calling Metra, she followed up and called me a week later to make sure that my refund came through. I have never had better service at Chase and I will remain a customer because of awesome employees like her. I’ve never had a bad experience at the Chase at 35 W Wacker!

I have been a Chase customer for about a year, and I have nothing but good things to say about this bank.
I opened a savings and checking account at this branch, and applied for my Chase Freedom Visa at the same time. The experience could not have been more pleasant. The banker made things quick, understood that I knew what I wanted and didn’t need a lot of explanations, and was just overall nice to be around.
I haven’t been back to this branch, or any other branch, because you can do just about everything through the Chase app and online banking. The app is amazing. You can move money into different accounts, pay bills, pay your credit card, find an ATM, and even deposit checks without having to go to an ATM. You just take a picture of the check and it’s done.
I also love the QuickPay feature where Chase customers can easily transfer money to each other just by knowing the email address and phone number. I sold a bunch of furniture on Craig’s List recently and this feature made for an easy way to accept money from people.
Another great feature (and maybe all banks do this but it’s so nice): you don’t need an envelope to deposit cash at an ATM. Just put the stack of bills in the machine and let it count away. So easy. Chase has mastered convenience.
My only gripe is that my Freedom card number has been stolen twice and I’ve had to re-​do all of my auto-​pays both times, which is a total pain, but not really Chase’s fault… unless it’s a security issue, in which case, Chase really needs to work on this. No hassle at all to get the fraud charges taken off. I didn’t even need to sign anything. In fact, I didn’t even have a chance to notice the fraud — Chase called me the day it happened both times and took care of it right away. Compare that to BoA which mailed me a form to sign (it got lost) and then didn’t follow up with me about it so the whole process took weeks.

I opened an account with Chase to have a separate account for personal spending vs household expenses. When I opened the account they did not give me the cash for opening the account stating I did not qualify for it, they then in turn did not tell me that I did not qualify for a lot of the perks that Chase has. On top of that, when I was in Hong Kong, where there are no Chase Branches, they charged me a service fee for accessing my balance at a non-​Chase ATM, charged me a fee for making a withdrawal and then charged me the conversion fee. Now I do believe I should not have been charged twice for a transaction since I am already paying Citibank for the withdrawal, but a fee for looking at my account balance? I have accessed my Citibank account from any ATM and gotten the account balance and had never been charge a fee. I believe that customer service is a much for banks and for Chase to just treat me like I am some kind of brainless twit, open the account and then charge all kinds of fees is ridiculous! The other thing is that when you go to a teller, forget it! The main branch, on Madison and Dearborn, employees the worst of the worst when it comes to customer relations. You would think these women woke up on the wrong side of the continent. They give you an attitude when you ask any questions about your account and then they do not even answer your question. it is as if they went through a 3 hour training session and just disregarded what they were taught about the customer comes first. They would rather gossip back and forth with their fellow employee’s then make your deposit or answer any questions you might have!!!
The thing that ticks me off today is Chase closed my account for some kind of inactivity but I have money going into the account every pay period and I withdraw it right away because I hate this bank. Today I went to go withdraw the cash and this is when I found out it was closed. Now they have my direct deposit and I have no account, so now what? I was informed to call they number on my card and after wasting 10 mins on the phone with someone in India that could not give me a straight answer she finally talks to her manager and told me I had to go to the branch and so the circle has begun. I told her that Chase can go screw themselves (hope that call was recorded so they can see I hate them as a bank) and that she was no help and hung up on her.
You can bet your ass I will tell every one of my friends to close their chase accounts! I have been with Citibank over 10 years now and they have never treated me like I was some kind of dumbass they could just walk all over. I guess this is what I get and I should just utilize just my Citibank account!!!

I’ve been a Chase customer for a long time, since the Bank One days, and today I had the most positive Chase visit in the city of Chicago thus far.
It was nothing grandiose, but I spoke with a banker about something and she was interested in doing her job — genuinely, and the branch manager basically came over just to say hello and everyone was so friendly and really seemed happy to be there. I mean, there are several branches that I’ve been to where people are really nice and make you feel comfortable about where you’re putting your money… but the people at this branch, specifically, are really *warm*. And that’s nice. Especially when you’re as broke as I am…
I never thought I’d say this, but thanks Chase. You have some good people at the branch in the giant building at 35 W Wacker Drive.