Chase Bank

I have to take a moment to say a word about the excellent customer service at Chase. I’ve been a customer for a few years now and always get prompt, clear and concise responses to inquiries.
My 83 year old mother does all of her banking with the Rogers Park branch on Sheridan Road. They take excellent care of her. She can no longer read due to macular degeneration. The team takes the time to work with her every time. Special thanks to Amaury Perez and the rest of the team for taking the time to work with folks with special needs. We appreciate how smoothly your team works together. It’s great to see how good communication between team members impacts the quality of the service you provide.
Thank you,
Margaret M. Drain

I’ve used this bank for the last 3yrs and they’re always super helpful and nice. I usually see this one guy… I don’t remember his name but I haven’t seen him in a while so I don’t know if he’s still there. Anyway, my experience this past Wednesday made me like them the most. I went to switch my address and had with me the toddler I sit for. Well the teller… I think her name was Kim, was super nice and helpful and super friendly with the girl I sit for. she even gave her popcorn which was like the best thing ever for her, haha. This experience made me like them a lot more, not only was she super helpful with changing my address and doing some other things I decided on while I was there, it was nice to see someone super friendly and nice with the little girl I had with me. I feel like these people are super helpful with what they’re supposed to be doing but also really just overall friendly and nice people. Legit awesome customer service

I only give five stars when I get what I highly expect of a place, and this place provided it.
I needed fast cash in specific bills and I was out in under five minutes. In and out, that’s all I needed.
Thank you.

I was about to leave town and my debit card had been stolen. I called and had one sent overnight, but it did not arrive in time. I went into the branch the day I was to leave and the branch manager himself assisted me. I was in and out of the branch within 5 minutes. He even offered me a sucker on my way out. We need more customer service like this in the world.

Best customer service I’ve ever experienced inside a bank! Keep up the good work guys

I went to my closest Chase with a host of messy issues. (Examples: a lost cashiers check that was actually lost in the home of my property manager, and closing an old account.) I was expecting hassle and ready to spend an hour at the bank and being treated like a felon. (After all every time I read a story about a lost cashiers check, someone is being escorted out by police.) I fueled up with a sandwich and went in.
Bradley was first to help me and get my documents in order, polished, kind and laid out everything for me. Apparently when you keep good records (like I do) things like this are a piece of cake– so my advice dear reader, save all your stubs and documents! There’s a reason it says in large letters on the check stub to «SAVE THIS DOCUMENT FOR YOUR PROTECTION».
I was forwarded on to Amaury, where I was still expecting to get hassled (I mean, what’s banking without being hassled, right?) but he was super kind, amazed at the situation I was in, very professional and careful with all the paperwork. When I told him I was closing my account, he took off a fee that hit today. I sincerely think most banks could care less and I’d be shelling out an extra $ 12, or somehow penalized for a check reissue. (I hope he remembered to tell his sister Happy Birthday!)
I still bank with Chase, and this is definitely my branch moving forward! In retrospect, it has always been a good experience from picking up laundry quarters, to official documents and resolving issues.
It was a best possible experience for the situation and I was out the door in 20 minutes with even a new folder for all the paperwork I was managing.

Update: Since I wrote my last review, the branch manager at Chase Loyola contacted me through a message here on Unilocal,apologizing for my experience and offered to talk more about it so the problem wouldn’t happen again. Unfortunately, I haven’t taken him up on that because of my odd working hours, but that was an awesome gesture and shows that they do care about their customers at this location. Furthermore, I have been back to the ATM vestibule about four times in the early hours since then without any problems getting in and taking care of my transactions. Can’t help but bump up my rating… Way to be, Chase.

This particular branch of Chase really knows what customer service is. Every time I go there (which, with electronic banking is admittedly not that often these days) — I am greeted with a warm smile and an exceptionally caring and kind staff. From the managers to the consultants to the tellers — they are always very cheerful and make me feel very welcome.
I called to see if they had any notary services available for customers and to my surprise, they did — and it was free! The bank manager, Scott, was careful to arm me with what I needed to know so that the process went smoothly.
Brad offered to help me with the notary when I arrived. Scott came out to introduce himself, since I had spoken to him on the phone. Brad even sent a fax for me – I was prepared to pay for it or find somewhere else to do it, but he did that for me, too.
While we were waiting for the fax to go thru, Brad took a look at my accounts and found several ways to offer me even more perks and services, all with no additional cost at all. He then offered to help me consolidate some of my accounts and referred me to another financial consultant.
I got so much more than I expected today — and for that I am truly grateful.
The people at this branch are simply extraordinary. They make banking a joy, rather than a headache! They remind me of the days my grandfather used to describe, when he could count on his bankers to help him in every way they could. I had thought those days were over, but Scott and Brad proved that great customer service can actually still exist — as long as people are willing to provide it (as they do).

They stayed open for me today. Five stars!

I hate this bank. I don’t have an account at a bank in Chicago because I just moved here recently and quite frankly, with everything that’s going on it banking right now, I’m not too interested in getting an account. And that doesn’t matter, I just don’t want a fucking account with Chase. Anyway, the payroll at my job comes from a Chase account, so I went to this branch to cash my check.
The first time I did this, the girl was really nice to me as I walked up but as soon as I told her I didn’t have an account and I was aware there was a charge for cashing the check, she completely flipped and was extremely rude. I let it slide because she was pretty involved with her coworker while she took her time cashing my check and figured it was just the employee, not the bank.
Today I went, walked up and said the same thing – «I don’t have an account and I’m aware of the $ 5 charge” – and the guy pretty much called me an idiot. It’s my money! And they should welcome business like mine because it is a complete profit on their part. Anyway, I watched four other customers come and go with different tellers before he cashed my check.
I know it’s not that huge of a deal, but when you are working in a customer service type job, you should probably cater to the customer. I understand that a lot of the tellers are probably students at Loyola and preoccupied with the drama that comes with college, but the managers should be more aware of their employees’ behavior.

five things i like about this Chase bank
1 location location location clean and safe and modern
2 lots of ATMs and good hours (open sat ! woot !)
3 knowledgeable people will take time for you and are
always available even if i just walk in !
4 James is a hottie !!
Jason and Karen are very helpful and tellers are efficient
5 i get no attitude even when they are working with a small account like mine
now to be fair …
they often have coffee and donuts there but i am never offered any what am i doing wrong?