Chase Bank

The biggest «perk» of this location is the manager, Anna, who is extremely helpful and answers any and all questions. I went here after I moved back to the US and set up my account here. Ever since I have made it a point, that if I need in person services, to go here and use this locale, even though I live in Logan Square.
The only downside is sometimes when the bank is busy, there is often only one person working at the window, which can make things a bit slow. There also aren’t many bankers at this location, so if you go at the wrong time you will have a little bit of a wait.
On a sidnote, they also have a Chinese and Spanish speaking banker, which is great for helping those new to Chicago, who may not feel comfortable with their Wnglish. (I am an American, but have brought a few international friends in and they were very helpful.)

This location is fantastic! I have a Chase Bank at the end of my street, but prefer to go to this location. The individuals who work here make you feel welcome and all have great customer service. There’s always a smile beaming from behind the counter, at other locations I have experienced nasty attitudes and people who just don’t seem like they don’t want to be at their job.

Everytime I go there for 5 min help, it takes 30 min at least to get it done.
They try to get you in all sorts of investment program.
Not going back for banker help in this location
Stacey is awesome

Recently had an issue with fraudulent charges — someone stole my debit card and had a full day to spend like crazy. I spent the weekend not being stressed out because I know that Chase is fantastic about quickly refunding fraudulent charges.
Went into the bank on Monday, customer service was wonderful (Robert is my banker), and had all my money back by Wednesday morning. Couldn’t ask for a better bank. Thanks Robert and Chase!

Had a great experience with one banker here a while ago. She was very helpful.
Then, a recent awful experience ruined it. Never going back… waited 30 minutes for no apparent reason (there wasn’t a line at all). When I finally met with a banker for a few seconds only to be told to leave because he wanted to go home.
His advice was to go somewhere else. Happily!

It can get pretty busy considering the location but they are well staffed and always professional and courteous. You don’t see this on a consistent basis at banks. Big props to the branch management.

Avoid this office a lunch time… over 4 ATMS and you can have a line of 10 waiting. Note: This has happen every time I go to this office.
Has CHASE Nationalized?