Chase Bank

I’m a longtime account holder with Chase. In Chicago for a business trip, I came to this branch to withdrawal some cash when nature called. I walked passed the restrooms (locked with a code) and I asked this nice looking lady what the combination was. She had a long stare and said «no, this isn’t some public restroom, you can go down the street to that pizza place».She made me feel like like a drifter and was unsympathetic. I will now be closing my accounts and make the jump to my local union.

Nothing horrible. But nothing great.
i have been to other branches that knew me better, and was actually surprised at how nice they can be.
Not the case at this one.
But that isn’t really a problem, they are a huge bank.
Still, it is pretty fair for me to say, «meh.»
If you have everything in order and need very little service, it is just fine because it isn’t very busy.
That’s it though.

I’ve never had to wait in line at this branch and they have coffee! Woot!

When I went to make a deposit, the bank teller noticed that it was my birthday from my driver’s license and began to sing me Happy Birthday. It was very unexpected but I definitely enjoyed it!

Don’t be fooled. It’s still a big, corporate bank with ridiculous policies trying to pass itself off as a «neighborhood bank.» (new manager is Keisha Barnes)
I live right across the street and have been banking with Chase for some time. Most of the tellers and other staff there know me, but that means little — particularly with new tellers and new managers with poor people skills who keep ending up there.
I just made a somewhat sizeable cash deposit. I asked for my account balance at the end of the transaction and was asked for a photo ID before I could get it. Not a problem. The teller, Erica, had already seen my Chase card and I showed a work ID, as I received a speeding ticket a couple of weeks ago. I also showed her the ticket. I was told that this was an «invalid form of ID.» Mind you, I was asked for a photo ID, not a «government issued photo ID.»
I wanted to speak to a manager at my friendly, neighborhood Chase about this because I think that there should be some discretion at play here. If you’ve seen me there numerous times, you’ve looked up my information and see that I live across the street, I’ve showed you my Chase card and a work ID from an employer IN the neighborhood AND I showed you the ticket, which has all of the identifying information corroborating who I am from my account… then what is the problem?
I tried to speak to a manager about this and the teller, Erica, pulled her away to speak with her first. The manager sided with her employee. When she finally got to me, it was pat responses: «I do apologize for any inconvenience… I understand what you’re saying but it’s policy… there are other ways to look up your account information…» Just like she was reading from a script.
Because, what, I’m not smart enough to know that you can check your account balance at the ATM, or online? But if I’m standing right there in line? Really, you’re going to make me take that extra step under the guise that you’re «protecting» me? And then I have to listen to tellers and lower-​level managers who went to subpar schools with no discernible customer service skills tell me why I can’t get information as basic as my account balance? From my friendly neighborhood bank? When I’ve provided at *least* three forms of ID already?
I appreciate safeguards designed to protect me in banking institutions. But this is ridiculous. When you make no effort to know me at all, or to use any level of common sense or discretion within those «policies and procedures» then I’m fairly certain I don’t want you as my banker.
Time to go back to supporting the credit union.